bobc2112
join:2004-01-04
Middletown, NJ
 ·Verizon FIOS Digit..
 ·Verizon FIOS
·Vonage
| reply to bobc2112
Re: No HD Boxes
said by bobc2112  :Any updates on this? I did order a new HD STB via Encore and the very nice women said that there is a slight wait, she said 3/31 is the date I should expect. Does this seem right, are boxes actually being delivered? Got the confirmation that the Box was scheduled for Monday as promised, so at least they are keeping their word. |
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RWoods
Premium,MVM
join:2001-08-07
Rye, NY
clubs:
| reply to Inside Fios
Found out my local Verizon FiOS store had HD boxes in. Drove over there to pick one up only to be told I needed a confirmation #. I asked how I could get a confirmation #, and was told I had to call customer service. He then told me customer service had stop answering the phone because they were too busy.
So basically I haven't been able to get an HDTV box for 2 months because none have been available. Now they have some available but I can't get one because I don't have an order confirmation #, which I can't get because the people at the customer service center decided they don't want to do their job.
Verizon has the worst customer service I have ever dealt with. They make Cablevision look customer-centric. |
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Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY | reply to bobc2112
I heard a rumor that they are going with Scientific Atlanta. »www.scientificatlanta.com/produc···mers.htm |
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FatRalphy
join:2007-04-27
Southlake, TX | reply to DMS1
Re: Ho HD Boxes
haha i heard from my neighbor fios tech that they have thousunds of the hd boxes ready and waiting. they arent gettin orders now bec of the no hd box deal. moterola screwd up bad. |
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hddvr
@arena1.com
| reply to richhh
Re: No HD Boxes
My neighbor (we live in northern new jersey) had service installed on monday and he got a HD-DVR w/ the multi-room service... the tech didn't have one on the truck (the order paperwork was screwed up if you can imagine that), and went back to garage and got one. |
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richhh
@verizon.net | reply to Inside Fios
A few weeks ago I looked at my account and could NOT order
the HDDVR, then a week or so later I COULD order one and
just yesterday I looked and again could NOT order one.
Verizon needs to do something. |
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rtcy
FACTS only please
Premium
join:1999-10-16
Beverly Hills, CA
 ·Verizon west (ex G..
| reply to matcarl
said by matcarl :Wow, at least they called you. I called in last night and was told that they were told ANOTHER 3 WEEKS. I want one more so will have to wait until MAY more than likely. |
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Boxless Bob
join:2008-03-02
Middletown, RI
| reply to bobc2112
well, as far as COX CABLE here in RHODE ISLAND the HDDVR Box shortage seems to be over. After waiting 30 days for a Box I got one and wouldn't ya know it, I got a bad one, they came back the very next day with another one....can't speak for what's going on in New Jersey |
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bobc2112
join:2004-01-04
Middletown, NJ | reply to Boxless Bob
Any updates on this? I did order a new HD STB via Encore and the very nice women said that there is a slight wait, she said 3/31 is the date I should expect. Does this seem right, are boxes actually being delivered?
Thanks in advance. |
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Boxless Bob
join:2008-03-02
Middletown, RI
| reply to matcarl
said by matcarl :Wow, at least they called you. yeah, well, they really had no choice I made the original appointment on-line so I had an order number. I also sent them a few emails telling them I was going to cancell my phone,internet and cable service if I didn't get a box soon. (although I don't think that mattered much) |
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matcarl
join:2007-03-09
Franklin Square, NY | reply to Boxless Bob
Wow, at least they called you. |
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Boxless Bob
join:2008-03-02
Middletown, RI
| reply to irsean
HOO-RAY!  ......Cox called me today, the High Def Boxes are in, they are coming to install it Tuesday, March 11th...so all in all, it was about a 30 day wait for me...I was one click away from going to Direct TV |
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irsean
join:2001-05-10
Redlands, CA | reply to Inside Fios
I got a page last week that HD boxes were available.
--
Message of the Day
There is no message of the day |
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afiggatt
join:2007-07-12
Sterling, VA
| reply to Boxless Bob
said by Boxless Bob :I am a Cox Customer who lives in Rhode Island. I bought my first HDTV in early Febuary and had no idea about this HD Box shortage. Well, I'm STILL WAITING and it's driving me nuts. Here I have this beautiful new HDTV but I can't get HD. If you have a new HD TV, have you checked to see if it has a clear QAM tuner? Does it say anything about digital cable scan options in the menu or the manual? If so, connect the cable line to the TV co-axial input and do a digital QAM cable scan. You should be able to get all the HD local stations (located in the 801-817 range) at either their broadcast channel numbers (if the TV tuner picks up the PSIP channel mapping) or at QAM channel 71.1 to 74 or higher. All of the local digital broadcast stations are sent in the clear, aka not encrypted, on Verizon.
There are some TV QAM tuners - Sharp are the most prominent - that are having problems with how Verizon is (incorrectly) formatting the PSIP data. But my Samsung and Sony STB & DVR tuners have no problems getting the HD locals when I hook them up.
If the TV gets the HD locals, then go to Radio Shack or equivalent and buy a 1 GHz splitter and split the cable run between the TV and Verizon STB.
Of course, if you are in Rhode Island, you should be able to hook the TV up to an antenna and get the broadcast networks in HD on the over the air digital ATSC broadcast. |
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LongTimeLurker
@pacbell.net | reply to Inside Fios
I just called Verizon 5 minutes ago as they were supposed to get a new supply of HD DVR STBs in "the 1st week of March" and two seperate CSRs told me that the date has been pushed out until mid-April now.
Verrrry annoying. |
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FtvWhen
join:2007-05-05
Roosevelt, NJ
| reply to Inside Fios
I had my install on Feb 29 instead of 28 (@ 4:15pm I called THEM, and they said they couldn't make it out, after waiting all day).
They originally said they had no HD boxes, but one was on the truck, so I did get lucky. Along with 2 SD-STB.
Whether it's true or not, they said 10 weeks until any company gets the HD boxes. According to the techs, Motorola is building a new plant somewhere.
Comcast already has some newer MoTo boxes, not enough for Vz I guess.
At least I have my HD.
Good luck to others still waiting.
FtvWhen |
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Boxless Bob
join:2008-03-02
Middletown, RI
1 edit | reply to Inside Fios
I am a Cox Customer who lives in Rhode Island. I bought my first HDTV in early Febuary and had no idea about this HD Box shortage. Well, I'm STILL WAITING and it's driving me nuts. Here I have this beautiful new HDTV but I can't get HD. I am seriously considering going to DIRECT TV...I can't believe one of the largest cable providers in the country ran out of HD Boxes...It's REALLY FRUSTRATING  ...and when you contact Cox they basicly give you the run around or ignore you altogether...I mean even if they told me, "you won't get a box until April 4th" i might be willing to wait. But right now I know NOTHING, maybe it'll be next week, maybe it will be 4 months....Of course cox wants teir bill paid RIGHT ON TIME OR ELSE!... |
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kes601
join:2007-04-14
Virginia Beach, VA
| reply to FtvWhen
said by FtvWhen :On Vz's FiosTV site... they don't have HD STB boxes listed as Add-Ons anymore, only SD and that $3.99 digital adapter. » www22.verizon.com/content/fiostv···ices.htmI'm supposed to be installed on Feb 28, and they did say they don't have the HD boxes for 3-4 weeks. They really should put a note on that page that HD boxes are temporarily out of stock, it looks like they have no hd offerings whatsoever(which I know right now they don't). |
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bobc2112
join:2004-01-04
Middletown, NJ
·Verizon FIOS Digit..
·Verizon FIOS
·Vonage
| reply to acvthree
Last year there was a bunch of hoopla about Verizon looking for Bids on creating a new next gen STB. Any insiders have any info on that. I am sure the vendor is confidential, but I'm wondering what the specs that were bid on would have included.
Then again, maybe I was dreaming all that.... |
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acvthree
@verizon.net
| reply to knarf829
>>>It's called a TiVo with CableCards.
I was trying to be funny. I'm not that good at it.
People do seem to be getting very balistic here when HDTivos are a relatively inexpensive solution that is available locally at a lot of locations (Costco/Best Buy) or mail order.
Before I get blasted, I did say relatively, but if I was so upset I would consider going to cable, I'd consider the HDTivo a much easier option.
Al |
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