aleic
@rr.com
| ATTN DIR-855 Owners PLEASE READ-RECALL Alert
Well I just got the call from D-link csm and have been informed that the DIR-855 is under official recall. This unit has been confirmed to have a design flaw and a fix is being worked on with no specific time frame. You will be asked to submit your receipt and a call tag issued to start a refund process.
All I can say is WHAT A BUMMER. I had such high hopes for this router. |
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aleic
@rr.com
| ok this just gets laughable. In between the time I spoke to CS, I get a call back from Tech support telling me they are setting up an exchange. When I informed him that CS advised a full on recall was in effect he said "no thats not true, a new hardware revision is already being released and that is what you will get"
I just dont know who to believe anymore |
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DissIZiT
join:2006-09-29
Hagatna, GU
| reply to aleic
Maybe the CS agent you talked to that day was on something and had miss informed you of something else. I just called in and they requested that I sent them my unit through their RMA process and they would immediately send out a brand new A stock unit. |
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higginst
VIP
join:2005-04-16
Earlysville, VA
| reply to aleic
D-Link's comment on the recall:
»www.smallnetbuilder.com/content/···0303/97/
--
Small Network Help @ »smallnetbuilder.com |
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aleic
@rr.com | hmmm wonder if they were referring to my post 
Well at least that finally makes it official as to whats going on with this router. |
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aleic
@rr.com | well they are shipping me out a new DIR-855 so hopefully that will solve the problem |
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celly
join:2007-09-08
Calgary, AB | reply to aleic
I am SO glad I am never an early adopter. 
Have fun, guinea pigs.  |
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mlucas
@rr.com
|  reply to aleic
I have been waiting for someone to post a success story about this router, but I haven't found one yet. Like many of you, I have been waiting for the DIR-855 for a long time. With the issues that have been reported I have yet to pull the trigger. If I order one, will it work? Anybody have one that functions properly? |
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ericmaly
@wisc.edu
| reply to aleic
From the Dlink Support site... Here are affected serials
A small amount of the new D-Link DIR-855 dual-band routers, which were part of an initial product distribution, have antenna leads that were mis-configured at the factory and may perform normally but not up D-Link’s highest level of performance standards. The serial numbers of these units range from F30A17C000019 to F30A17C000118. If you happened to purchase one of these units, and are experiencing a weak or less-than-optimal wireless signal, you should call our corporate office (800-326-1688) where our dedicated team of support personnel will help you execute the warranty for the product.
Hope it helps .. lucky me being in the range.... |
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husky55
On Long Island Sound
Premium
join:2005-03-25
Madison, CT | Thanks guys for posting this.
I was looking really hard at this unit.
--
Madison, CT, home of the Hammonasset State Park |
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Moosic
@rr.com | reply to ericmaly
Can you post the URL from the d-link website that has this recall info? Techs are arguing with me and my serial number is in the range you posted. |
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jdmoser
@rr.com | reply to aleic
Re: ATTN DIR-855 Owners PLEASE READ-RECALL Alert
If you go to »support.dlink.com/ and select products (up top) and then select DIR-855 under Routers you will see the info as quoted above. |
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aleic
join:2008-02-11
Orlando, FL | reply to aleic
well I received the replacement and it works as advertised |
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aleic
join:2008-02-11
Orlando, FL | btw. the 5ghz band does work as advertised but not as fast as I thought it was going to be. |
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joehombre
join:2004-12-09
usa
1 edit | Can you be more specific about the 5GHz speed -- how did you determine this? What was the distance and number of walls (or floors) between the router and PC? Thanks, Joe
P.S. and are you using a 20MHz or 40MHz channel? |
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