embarq_cesar
join:2007-12-19
Carlisle, PA
| reply to syoder
Re: Embarq network congestion, latency and packet loss in IN
Hello staggerbite,
The problem has been detected as an outage in your area. We received enough complaints from the same area reporting the same problem. The outage was posted in our board last night 2/14/2008 9:55:05 PM. As of right now there is no estimated time of repair. I submitted a ticket on your phone number and when the outage is cleared you will receive an automated call advising you that the problem has been resolved. When you get the call, please turn your modem, router and pc off for a minute and then back on.
I will be looking at this issue and provide more details as the outage board is being monitor 24x7.
Please accept my apologies and I hope to give you the good news very soon.
Thanks
Cesar L
Embarq Customer Support
smnp.cesar.l@embarq.com
For additional support and live chat please visit www.myembarq.com/contact_us.php or call 1877-646-3282
Voice | Data | Internet | Wireless | Entertainment |
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syoder
join:2008-02-11
Syracuse, IN
| I'm glad someone from Embarq will verify this as an Embarq network problem. It's been very difficult to convince the phone techs that the problem is not mine. I understand 99% of their tech support calls are on the customer side but in this case it's really easy from the traces to see where the problem lies.
There's no way Embarq can roll out 10 meg service in this region when the core can't support the current 1.5 - 3 meg speeds.
Hopefully they'll figure out if it's a DDoS attack or (more likely) just lack of bandwidth between 2 hops and increase the bandwidth between those hops. |
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