joe123456
@Level3.net
1 edit | InsightBB customer to comcast. Does this sound right?
OK, I started having trouble with my internet connection this past thursday in Peoria, IL., so I call insight...which is now comcast and the woman on the phone tried everything to get me connected. I HAD a motorola SB 5100 cable modem and was surfing fine....
Then all of a sudden it started taking longer and longer to get to pages on the net...finally I was getting a "page cannot be displayed" for all the pages I tried to access. She had me look at my IP address. It started with a 10 on the IP and NOT 00 like it was supposed to be.
We never could figure out what was going wrong and I told her I would reformat my computer and only put back on win xp and the drivers for my modem to eliminate any other program from screwing with it.
But that still did not work....the drivers loaded flawlessly after I reformatted and put back on win xp and I was getting ALL green lights on my modem. (It also had green lights when I was having problems...despite resetting the modem!)BUT it still did not connect!
So I went out and bought a brand new motorola SB 5101 modem (my old modem was 7 years old...so it COULD have been defective) but....this time when I called comcast back and get a different person, I tell them my story and they look up my information.
I tell them I simply need them to connect my NEW modem on their end and was told by the comcast rep on the phone that I....HAD TO WAIT 24 to 48 HOURS for them to connect me, BECAUSE I WAS A FORMER INSIGHTBB CUSTOMER! IS THIS REALLY A COMCAST POLICY??? She said they would call me in 24 to 48 hours and let me know my connection was set with the modem I was using. She took down my mac address and information. I told her I thought that policy was stupid!
Now, I don't know if this is standard policy for comcast or what...BUT I CALL IT COMPLETE STUPIDITY! I am going to wait my 48 hours and on Monday if they STILL refuse to connect me, I am going to go down to the Comcast office and CANCEL MY ACCOUNT! I will NOT play some game because I was a former Insightbb customer and am being penalized for it! Either it is made right Monday or screw Comcast!...I will NOT pay for service I have not used.
I can tell you this....if I don't get it right Monday, I will tell them where to stick their service and just move to DSL. At least THEN I could get connected....I am writing this on a net zero free dial up account and I am getting sick of it.
So, did any of you have the same thing happen when you switched over?? Is this truly a policy that they make you wait 24 to 48 hours to connect a new modem?? I am starting to dislike this company already.
Mod Note: See also ---> »Switched from Insight? Post here |
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anon1212
@comcast.net
| reply to joe123456
Re: InsightBB customer to comcast. Does this sound right?
You chose a bad time to get a new modem, the cutover to comcast's network for Insight's Illinois customers is this weekend, there is most likely a freeze in place while they do this. So account information most likely cannot be updated during that time. |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
 ·Comcast Digital Vo..
 ·Comcast
·Vonage
| reply to joe123456
As a former Adelphia to Comcast customer, I can tell you that the transition process is extremely difficult and involved. Comcast is dedicated to transitioning as quickly "as possible". The level of issues is beyond belief at this time for transitioning customers. Have patience and work with them on this. 
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Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
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gchris2203
@insightbb.com
| reply to joe123456
I am a tech in an area that is also making the transition this weekend. First it sounds as if your modem became unregistered. I ran on 2 calls on saturday for that same thing. Modems unregistering themselves.
Are CSAs were not catching this problem and were sending techs on No Syncs for us to get there and see that the modem had a temp IP instead of the normal IP it should have been pulling.
As the other guy said you picked a bad time to switch things, With the switch over it wont be easy to get things done right away. |
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Shack
join:2002-01-17
Bloomington, IN
1 edit | reply to Johkal
Then we should get a discount on service during this transition. I really don't care about there issues. |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
·Comcast Digital Vo..
·Comcast
·Vonage
2 edits | said by Shack  : Then we should get a discount on service during this transition. Discount for what? If you don't like it, don't take the service.
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Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
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Hot in RKFD IL
@3dinstruments.com
| I feel your pain. Its been a week for me and they just cant seem to get things together. The tech support is like talking to Monkeys. They do'nt know anything about networking! Unfortunately I am stuck with these guys. Cant get DSL where I am at. Too Far. Satellite is'nt even an option. Not much better than Dial Up. I talked to AT&T and they are working on getting fiber run. As soon as they offer it. I am out. This has really left a bad taste in my mouth. I am a Network Engineer if I put people out of Service for this long. I'd be in the Unemployment line. Very poor planning on the Engineering side of things. Very Poor! |
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ka9oyrcomcastnet
@bearcom.com
| reply to joe123456
Re: InsightBB customer to comcast. Does this sound right?
I also am in Rockford. My internet service has been down since Thursday 2/14 (which really sucks since I have Vonage and no home phone now too!).
I have a Motorola SurfBoard 5120. According to customer service, they did not have my MAC address and could not locate it.
I've logged into my modem and I see that the config file that Comcast keeps providing is the wrong one for my modem - it looks like it was for the old 3-Com "Shark Fin" I had 2 years ago.
Unfortunately I haven't found a tech yet that is willing to listen to what the problem is or provide a solution, and supposedly everything is still in a "freeze" until 2/21 Per a Floor Supervisor I talked to.
At least they put a credit on my account, but I'd much rather have the service than the credit. |
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