Re: Switching from bell to teksavvy.

Author	All Replies
nanook Premium,MVM join:2007-12-02 ·Bell Sympatico ·TekSavvy Solutions..	reply to d3ath Re: Switching from bell to teksavvy. 1. If you are on month-to-month you will have to give Bell 30 days notice. If you are on contract and you cancel before the end of the contract term, they will charge you $100 Early Termination Fee. If you are on contract you can avoid ETF by calling Bell 30 days before the end of contract. If you do not know when your contract ends or even if you are on contract, call Bell and ask. 2. When you are ready to cancel, call Bell and tell them you are giving them 30 days notice of cancellation. Insist that Bell gives you a cancellation number and confirms the date of cancellation. The cancellation number is an 8-digit number that may (better) or not (good) be preceded by a "C." DO NOT end the call without those two pieces of information. Also ask for the name and ID number of the agent. 3. Sign up with TekSavvy either online or by phone. Make sure that you give them both the cancellation number and cancellation date that you got from Bell. 4. Usually within hours of signing up with TSI they will make your account active and give you a login username/password. You can begin to use that login instead of Bell's b1xxxxxx/password right away. TSI will begin to charge you for service from the day you sign up whether you use their login or not. If you do not want to pay both Bell and TSI for a month, wait until 5 to 7 business days before your cancellation with Bell is effective before you sign up with TSI. 5. Once your service with Bell ends they will send you a modem return package. This includes an instruction sheet and a set of stickers. Use this to return the modem to Bell using the postage-prepaid sticker. You can take the package to any post office. Make sure the postal clerk stamps the receipt area on your instruction sheet to prove that you returned the modem. You may need this in case Bell should ever claim that you failed to return the modem. You must return the modem and power supply. You can keep the cables and filters if you like. If you do not already have a modem then you will need to get one. You can also rent one from TSI. 6. If you are lucky, on the date of cancellation your Bell b1xxxxxx login and e-mail address will stop working but your DSL signal will not be interrupted. If so and if you have already switched to TSI's login then you will not notice anything. If you are not so lucky, then Bell will have pulled your line card at the CO and you will lose your DSL signal. In that case call TSI and they will contact Bell to have it restored. This could take a few days. The purpose of the cancellation number and date is so that TSI can coordinate with Bell and reduce the likelihood that service is interrupted. Unfortunately all-too-often Bell screws up and it is. Is that clear enough?
	to forum · permalink · · 2008-02-21 20:54:46 ·
d3ath Teksavvy Lover. join:2007-11-17 Windsor, ON	yeah, really does. thank you
	to forum · permalink · · 2008-02-21 21:10:26 ·
coffinlid join:2008-02-08	reply to nanook i have some questions hopefully someone can answer. i'm sick of bell's throttling and looking for a new ISP. could you tell me if your unlimited account is truly unlimited? i am a big downloader/uploader; about 500GB/month. that being said, would my service be throttled the way that bell is throttling me? i do download from torrents quite a lot and also from nntp as well. i realize that bell doesn't throttle nntp but only the torrents, but the speeds i'm getting from torrents is forcing me to switch. thank you for any feedback! also, i forgot to ask, how unlimited is teksavvy's "unlimited" access? would i be capped/throttled for using more than 500+gb bandwidth per month? or perhaps charged more? thank you! oh, and i have bell's speedstream 6520. i can just use teksavvy's login information instead of bell's with this modem and it should work, correct? i did already buy it from bell.
	to forum · permalink · · 2008-02-21 21:13:15 ·
nanook Premium,MVM join:2007-12-02 ·Bell Sympatico ·TekSavvy Solutions..	said by coffinlid : unlimited account is truly unlimited? I will let someone from TSI answer that one would my service be throttled the way that bell is throttling me? No it would not be throttled (or more accurately, "strangled", the way Bell does it.) oh, and i have bell's speedstream 6520. i can just use teksavvy's login information instead of bell's with this modem and it should work, correct? Yes. i did already buy it from bell. Are you sure? Bell does not sell their modems. If you paid $79 or whatever for the 6520 in order to get home networking then no, you did not buy the modem. You only paid for an upgrade over their standard, non-networking 4200/5200 series modem. Let me guess...Bell neglected to tell you. They will remind you, however, when they demand that you return their modem. BTW you can buy a refurbished 2WireHG modem that does everything the 6520 does, only better, for as little as $25 from several vendors in Ontario.
	to forum · permalink · · 2008-02-21 21:24:32 ·
Taylortbb Premium join:2007-02-18 Waterloo, ON ·TekSavvy Solutions..	reply to coffinlid With TekSavvy unlimited is unlimited. They posted the numbers a few days ago, apparently the heaviest unlimited users were at 1500GB/month. TekSavvy of course likes it when people use less, but they don't cut you off (unless you manage to get a connection higher than 6Mb/s, which TekSavvy doesn't offer). TekSavvy never throttles, you can run BitTorrent full out at any time of day. I often get 520KB/s on BitTorrent during peak hours.
	to forum · permalink · · 2008-02-21 21:29:17 ·
dan157 join:2006-09-13 Hamilton, ON	reply to nanook Excellent info, nanook. 4. Usually within hours of signing up with TSI they will make your account active and give you a login username/password. You can begin to use that login instead of Bell's b1xxxxxx/password right away. Do you have a link or could you explain how I would do this? With Bell, I put the CD in the CD drive, typed in my acc't/pword after clicking on a few things and it set everything up. I've looked around my network connections and I see no place where my acc't/pword is listed. Thanks.
	to forum · permalink · · 2008-02-21 22:33:31 ·
coffinlid join:2008-02-08 1 edit	working within hours? well i'm applying right now and hopefully sometime today i can resume downloading my torrents at full speed! i look forward to this. edit: got my cancellation number from bell and i signed up for the unlimited service. i await my account activation.
	to forum · permalink · · 2008-02-22 06:42:29 ·
nanook Premium,MVM join:2007-12-02 ·Bell Sympatico ·TekSavvy Solutions..	reply to dan157 said by dan157 : Do you have a link or could you explain how I would do this? With Bell, I put the CD in the CD drive, typed in my acc't/pword after clicking on a few things and it set everything up. I've looked around my network connections and I see no place where my acc't/pword is listed. What modem are you using? Virtually every one that has been sold in the past few years has a web interface so you do not need to mess with a CD. Older modems and pre-XP versions of Windows required software-based PPPoE which Bell shipped on CD as Access Manager. Is that what you are using? For newer Bell SpeedStream modems (4200/5200/6300/6520) the web interface is usually at »192.168.2.1 Go there and you can set your ISP login without the need to run any software on the PC. If you have one of those models and get no response, try resetting the modem to the state it was in when you originally got it from Bell. (Press and hold the Reset button that is usually located on the bottom or back of the modem while you power it on.) The IP address may be different for other makes of modem. Some modem manufacturers even relieve you of the need to remember the IP, e.g. for 2Wire »gateway.2wire.net
	to forum · permalink · · 2008-02-22 09:37:43 ·
i0s join:2005-10-30 Markham, ON	I really think this thread should be stickied, as this type of question pops up every other day. On top of that the detailed information by nanook, great job.
	to forum · permalink · · 2008-02-22 09:58:04 ·
R0CKY TSI Rocky Premium,VIP join:2005-05-19 Chatham, ON	There kind of already is here ( »TekSavvy FAQ »Transfering to TekSavvy from another ISP ) but I'll see if we can possibly enhance things a little from some of what was said in this thread... -- TSI Rocky - TekSavvy Solutions Inc.
	to forum · permalink · · 2008-02-22 10:05:04 ·
nanook Premium,MVM join:2007-12-02 ·Bell Sympatico ·TekSavvy Solutions..	said by R0CKY : I'll see if we can possibly enhance things a little from some of what was said in this thread... Would you like me to throw something together from what I posted above? (I work for bananas and bandwidth )
	to forum · permalink · · 2008-02-22 10:42:36 ·
R0CKY TSI Rocky Premium,VIP join:2005-05-19 Chatham, ON	LOL... go nuts!
	to forum · permalink · · 2008-02-22 10:45:15 ·
coffinlid join:2008-02-08	reply to coffinlid it only took six hours and my service has been activated and is working. the download seems on par with what i was getting with symaptico, but the upload seems to be slowed down a bit. still, for uncapped, untouched-with internet, AND at $10 less per month than bell, i'm happy already.
	to forum · permalink · · 2008-02-22 15:06:06 ·
soon with tsi @bell.ca	reply to nanook For some days I've been reading posts about changing away from sympatico, and getting with ts. So today I acted: it was the right time, the 30 days notice would fall just before the beginning of a monthly payment. Now, I'm not on any contract, I pay month by month. I called the sympatico phone number, gave the guy my name and 'b1' number, and told him I was giving the 30 days notice. He didn't question my move or try to convince me to stay, he rather said because I wasn't on any contract, the cancellation would be immediate, would have to be 'right now', which meant I'd be disconnected too. I did ask if I could only cancel for later, but no, it would have to be right now... (I did ask if there would be some termination fee, and he said no...) That took me off guard, I'd planed according to what I'd read here on dslr... Sooo... can anybody confirm that being contract-less doesn't require the 30 days notice (contrary to nanook's point #1)? (I'll ask on the dslr-Sympatico forum too) If this is confirmed (why would the guy lie to me? well, apart from misleadings that some cancelers have talked about on the other forum), if the cancellation can be made on the spot, then how should the sympatico-tsavvy synch be done? I can sign up with TS right after canceling BS, giving the freshly baked cancellation number, but would this give enough time to prevent pulling the 'card'? (note: i already have purchased a st516 a few weeks ago)
	to forum · permalink · 2008-02-22 16:12:11 ·
Gokuu join:2001-08-27	There is never a "right" way with Bell... Many people have experienced unpredictable things when moving away from Bell to TSI and other 3rd party providers. Sounds to me like the agent wanted to throw you off-guard so you would re-consider your departure. As I mentioned before, I did everything accordingly, and Bell still screwed up. You are better off to just sever the relationship with Bell and get over to TSI. If there happens to be an outage, oh well. The short term pain is worth it over the long run.
	to forum · permalink · · 2008-02-22 16:42:36 ·
nanook Premium,MVM join:2007-12-02 ·Bell Sympatico ·TekSavvy Solutions..	reply to soon with tsi Re: Switching from bell to teksavvy. said by soon with tsi : he rather said because I wasn't on any contract, the cancellation would be immediate, would have to be 'right now', which meant I'd be disconnected too. I did ask if I could only cancel for later, but no, it would have to be right now. That is BS Total BS. Do not accept it. Contact Kevin Crull's (President of Bell Residential Services) office at kevin.crull@bell.ca or call the executive offices at 1-866-317-3382. Let them handle your cancellation. (When I first tried to cancel service via 310-SURF the agent insisted it was 10 days notice. That too was BS Total BS.) I did ask if there would be some termination fee, and he said no. That is what they told me too. Yet they charged me the $100 ETF anyway. That is yet another reason why you should get familiar with one of Crull's assistants and with what they can do for you ASAP why would the guy lie to me? Because they are incompetent. Unlike others here I do not think there is anything underhanded going on. They are just plain incompetent. I can sign up with TS right after canceling BS, giving the freshly baked cancellation number, but would this give enough time to prevent pulling the 'card'? No. But as I said, there is no need to. Give TSI the 5 to 7 business days notice. i already have purchased a st516 a few weeks ago) You can set it up with your TSI login and start using it as soon as TSI confirms your new account is active.
	to forum · permalink · · 2008-02-22 16:48:55 ·
BryceS join:2007-09-17 Waterloo, ON	reply to nanook said by nanook : 5. Once your service with Bell ends they will send you a modem return package. This includes an instruction sheet and a set of stickers. Use this to return the modem to Bell using the postage-prepaid sticker. You can take the package to any post office. Make sure the postal clerk stamps the receipt area on your instruction sheet to prove that you returned the modem. You may need this in case Bell should ever claim that you failed to return the modem. You must return the modem and power supply. You can keep the cables and filters if you like. If you do not already have a modem then you will need to get one. You can also rent one from TSI. You can also return the modem to a local Bell World store where all we need back is the modem and power supply. Preferred if you could give us some filters if you have excess, so we can give them out to customers for free. You will be given a receipt for the return and should file it away and not lose it for at least 6 months proving you returned the modem to X store, on Y day, to Z rep.
	to forum · permalink · · 2008-02-22 17:58:27 ·
nuljet join:2008-02-22 Montreal, QC 1 edit	reply to nanook I was the one posting under the nick "soon with tsi" above... I took nanook's advice and emailed kevin crull this weekend with the details of my call. Yesterday someone from his office (éric b.) left a message on my answering machine. I could never talk to him directly (i come late home), but eventually he left another message saying that indeed the 30 days notice was required even if I'm not on contract. I also inferred (maybe wrongly) from his message that I should call and try again with the regular procedure and cancellation phone number, which I did today. This time, the rep I got confirmed the 30 days notice. I told her about the rep who said the contrary last Friday, but she couldn't say much about the guy's behavior. I didn't tell her about my call with the higher offices; maybe she's just more competent; or maybe they all got a memo... So I did give the 30 days notice. Upon asking she gave me the cancellation number, and also here name and employee # when I wanted them for an eventual follow up (whatever that would be good for). She was courteous, definitely not annoying and she didn't try to put obstacles in the process. I hope this will be representative of how this will end in a month... She did ask me why I wanted to leave. When I mentioned the P2P throttling she gave a quite unconvinced (scripted?) reply that "all others" were doing the same; she didn't seem an argumentative person, and I just said a quick "uh..." before proceeding to other questions. The question never came up again (I guess I'll receive a special call from one of their tele-marketing reps). I finally called back éric b from kcrull's office and left a message thanking him for his help (and left him my cancellation number just in case...) Also thanks to nanook and others on this board for the help!
	to forum · permalink · · 2008-02-27 17:37:14 ·
Radar73 join:2008-01-20 Ajax, ON	reply to nanook said by nanook : Are you sure? Bell does not sell their modems. If you paid $79 or whatever for the 6520 in order to get home networking then no, you did not buy the modem. You only paid for an upgrade over their standard, non-networking 4200/5200 series modem. Let me guess...Bell neglected to tell you. They will remind you, however, when they demand that you return their modem. Bell tried that when I cancelled too. I was under the impression that I owned the 6520, a small point which I confirmed with the rep when I cancelled. Then I got a please return the modem letter. Needless to say I didn't return it. With the original package contents that I kept, I found a "Proof of Purchase" given to me by Bell. It specifically says "Please retain this proof of purchase for warranty coverage" at the bottom, lists the 6520 kit and my name and address. This was proof enough for me that it was mine -- fortunately Bell backed down and decided not to contest the meaning of "Proof of Purchase". I was really expecting Bell to pull a Bill Clinton and argue with me what the meaning of the word "of" is. Thankfully I spoke with someone intelligent (the second time I had to call in).
	to forum · permalink · · 2008-02-27 17:58:38 ·
nanook Premium,MVM join:2007-12-02 ·Bell Sympatico ·TekSavvy Solutions..	said by Radar73 : With the original package contents that I kept, I found a "Proof of Purchase" given to me by Bell. Interesting. I have never heard of that before. Every Bell modem has been available on rental only for as long as I have been with Sympatico, going back to the 1990s and the Nortel modems. From the day the 6300 HNW offer was introduced it has always been an upgrade to the standard-issue modem. I got a "free" 6300 when they first came out and Bell went to great pains to remind me that the upgrade, not the modem itself, was free. For sure there was no "proof of purchase" in the modem kit I got from Bell. That is also what the Bell reps over on the Sympatico forum keep reminding people under similar circumstances. But perhaps at some point they did run a promotion that included a modem that you could own. Do you remember any other details about how you got the 6520.
	to forum · permalink · · 2008-02-27 18:13:26 ·


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