Mindcrime
@rogers.com
| Bandwidth Alllocation
Just logged into my Rogers account and I've noticed that my Bandwidth allocation on Extreme has reduced from 100Gb to 75Gb. Has anyone else's accounts been reduced? Or is this another c*ck-up by Rogers? Their web page still shows I should have 100Gb.
I am currently sitting at using 83gb for the month? Will I be charged?
Guess I'll have to call the CSR later today :-( |
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Kev06
join:2008-02-11
Toronto, ON | Rogers Residential Internet Usage Limits And Rates
»www.rogers.com/web/content/inter···et_usage |
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Kalnick
@cvgs.net | reply to Mindcrime
When I saw this I checked mine and it also says 75gb but all the faqs still say 100 and I got no notice from rogers that my bandwidth cap was being reduced. Looks like I will have to call them tonight after work. |
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anon4564565
@rogers.com
| Mine was switched to 75gig now. This was discusses awhile back. They were planning to lower the cap just before they started charging for overage.
Doesn't really affect me, since i do around 50gigs a month. Which is alot. If you need to download 24/7 or download everything you see then i can see needing alot more bandwidth. |
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Stewy
Premium
join:2007-12-12
Kitchener, ON
2 edits | now both my FF and IE get the timeout bug, WTF rogers
Edit; wow I found out how to log in without getting the timeout bug. I'll mention it in my other post.
BTW I'm also down to 75G from 100 |
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magnus2
join:2004-05-23
Ottawa, ON | reply to Mindcrime
I just checked mine and it still says 100gb per month...? |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
1 edit | Probably depends on your billing cycle.
I have just filed a complaint with Rogers exec phil.hartling@rci.rogers.com and with the ccts »www.ccts-cprst.ca/en/ on the basis of unannounced limits placed on the account.
I would encourage anyone who has seen their byte cap lowered to do the same thing. |
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gurn
@rogers.com
| Service Includes: 100 GB (102400 MB)
thats what its saying on my usage tool from the web site. although it has not updated since feb 16th, other then netlimiter program that i happen to have on my computer i wouldn't have a clue what bandwidth im at unless i'd called and asked a rep what there internal usage tool was saying. I would reckomend a call, i believe all the reps have access to this internally. since they aren't charging (yet) i dont really care. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | If they've switched you can be sure charging is around the corner |
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Farshid420
join:2006-03-24
North York, ON
 ·Acanac
·Rogers Hi-Speed
2 edits | reply to Mindcrime
I just checked my gf's account for her, and she went from 60gigs to 25gigs on Lite. As sbrook mentioned, I will be sending letters as well (either telling her to do it or doing in it on her behalf) as that's the only way to get Rogers' attention. I would do this on my own behalf, but having known that this would eventually happen, and having a DSL service available in my area that was worth switching to, I can no longer do this on a personal basis.
said by sbrook  :If they've switched you can be sure charging is around the corner Couldn't have said it better myself... it's only a waiting game now. The most important part is how Rogers customers will respond once caps are enforced.
EDIT: Also just noticed that they're starting to keep a closer track on the usage itself (i.e. in MB as well as in GB).
EDIT2: Just checked the link provided by Kev again, and even though my gf has been with Rogers for YEARS with a Lite account, and the site states that the 25GB cap will only be made on "new customers as of or since January 14, 2008", she was still taken down! Wow, gotta love Rogers and their levels of consistency with THEIR OWN POLICIES! |
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Warhorse
join:2007-09-25
Orleans, ON
| reply to Mindcrime
I just checked mine (Extreme) through the convoluted contact route and found that I've been lowered to 75 GBs as well.
What a system!!! Rogers can hold us to a contract and make us pay a fee if we want to leave them, but can change their contract with us at their whim and fancy! I think it's time for a class action suit! |
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devilshaven
@rogers.com | reply to Mindcrime
mine went down as well from 100gig to 75, so over night being at 90% i am at 111% of my usage, as long as they don't charge this numbers mean nothing to me, and finaly dsl is an option for me (sadly only 5mb) |
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thenay8444444
@rogers.com | reply to Mindcrime
Mine was dropped to 75GB as well.. 168& used to date.. my meter wasn't working figured it wasn't tracking went on a downloadin spree.. lol.. 126.17 GB used, bill date ends March 9th. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| reply to Warhorse
Warhorse, Everybody likes to talk class action suit, but to get anything you've got to demonstrate that Rogers has broken the contract and that you've suffered a monetary loss from Rogers breaching the contract. That's an easier said than done thing. Were it an easy thing to do, you can be sure it would have happened for a hundred other things Rogers has done.
The bottom line is to complain, even if you're going to switch to a different provider. I'll say it again (I'll get around to putting this into a sticky or the FAQ!)
1) Complain to rogers ... a couple people ...
taanta.gupta@rci.rogers.com ... VP of communications
phil.hartling@rci.rogers.com ... VP of Rogers Consumer Services
2) Complain to the ccts (Commissioner for Complaints for Telecom Services)
»www.ccts-cprst.ca/en/
3) Complain to the Ontario Ministry of Government Services (consumer protection) to seek protection from the monopolistic behaviours and unilateral contract changes without protection.
»www.gov.on.ca/mgs/en/ConsProt/050451.html
Note that they will refer you to the federal Department of Industry ... but demand that they look into this as anti-consumer behaviour and that is their mandate.
4) Complain to your MPP and demand that he/she look into the lack of protection that the Ministry of Government services provides to the internet consumer quoting this case.
»www.ontla.on.ca/web/go2.jsp?loca···s_header
5) Complain to the Federal Minister for Industry about the monopolistic behaviours and anti-consumer behaviour of the ISPs.
Minister.Industry@ic.gc.ca
6) Complain to your MP that the Department of Industry is relying on non-existent competition of the ISPs to provide consumer protection, when over 90% of the users are served by 2 ISPs in a given geography (from the CRTC info), there is no competition ... the ISPs do as they damned well please
»canada.gc.ca/directories-reperto···.html#mp |
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Kalnick
@cvgs.net
| reply to Mindcrime
I would think that this would qualify. Although this a change in contract and not a charge per say. The last paragraph I think applies here.
"Out Of The Blue" Charges
Ongoing service contracts, whether for lawn care, anti-virus software updates, cell phones or cable television, are modern conveniences that make life more enjoyable. Many service providers are genuine and upfront in their terms and conditions.
Be aware, though, of a practice called “unilateral contract amendment,” which means a service provider makes changes to your contract without telling you in advance or seeking your consent.
Under the Consumer Protection Act, 2002, a company may not bill you for goods or services you did not request, or for goods or services different from what you agreed to under the contract. You don’t have to pay for these goods or services, and if you have paid already (e.g. through automatic debit of your bank account), you can demand the return of that money.
Under the law, a company may also not change, renew or extend a consumer agreement without your permission. If the contract and the law permit it, a company can renegotiate a contract with you in person. A smaller number of specific agreements under the act can be amended by providing the consumer with clear notice of the proposed changes. The company must also give the consumer the option of getting out of the proposed change to the contract. To do this, the company must provide the consumer with a clear notice of the intended change. If the company hasn’t followed these regulations, the change is not considered made. |
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Bayker
@rogers.com
| reply to Mindcrime
OK ... I just got off the phone with a Rogers billing supervisor and this is the scoop...
The 75gb monthly bandwidth cap that we are seeing is a "technical glitch", and any additional charges over that amount will be reversed to honour the previous 100gb cap.
Apparently as of the 18th of March the Extreme Bandwidth cap will be reduced to 95gb, but there will be a bump up in the download speed to 10Mbps.
Although I'm upset with their tactics, I can live with this trade off.
However, I would prefer an unlimited downloads plan with 5 to 7 Mbps speed if it were offered by Rogers.
If there was a viable alternative in my area I'd drop Rogers in a heartbeat! I tried Teksavvy but alas the DSL signal to my home just wasn't good enough.... sigh |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | I've heard of all manner of things out of Rogers. Do I believe this one? Not really ... sounds like it's a placate the customer response. Still not acceptable. |
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Farshid420
join:2006-03-24
North York, ON | reply to Bayker
Yah, sounds to me like the usual "we have no idea what's happening, so we'll tell you something now and change our minds/opinions later"... |
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The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON
·TekSavvy Solutions..
·Execulink
| reply to Kev06
It says no charge for overusage? Does that make sense? |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| I just had a telephone call from Rogers exec office. Seems they know my name quite well down there!
Anyway, the billing supervisor was at least partly right.
They are doing some testing. It was not supposed to appear out of the blue like that.
I have had an assurance that they WILL contact us before any such change and before any charging is implemented. I told him that with Rogers history this was not good.
They have been reading and noted the upset this is causing. I explained my position that as customers we seem to have no protection and my concern about that remains.
"No comment" about future cap and "No comment" about charging but I did say that it sure looks like they are ramping up to do so. |
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