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Transferring to TekSavvy (TSI) from another ISP (#15439)
Make sure you understand your contractual obligations with your current ISP. If you are not sure what these are or when your contract ends, contact your ISP to find out. Otherwise you may find early termination fees and other related charges on your last invoice.

When you call your current ISP to cancel your service always get a cancellation number and cancellation date from them, or at least record the date/time you called and the name of the person you spoke with. That information is invaluable in case there are any misunderstandings or administrative problems in the future.

If you are transferring from Bell Sympatico

•If you are on month-to-month service then you will have to give Bell 30 days notice. If you are on a contract and you cancel before the end of the contract term, Bell will charge you an Early Termination Fee (currently $100.) You can avoid this fee by calling Bell 30 days before your contract end date to give them notice of your intention to cancel service as of that date. If you do not know when your contract ends or even if you are on a contract, call Bell and ask.

•When you are ready to cancel, call Bell and tell them you are giving them 30 days notice of cancellation. Insist that Bell gives you a cancellation number and confirms the date of cancellation. The cancellation number is usually an 8-digit number. In some cases it may also be preceded by a "C." Do not end the call without those two pieces of information. Also ask for the name and ID number of the agent in case you should need it in the future.

•Sign up with TekSavvy either online or by phone. Make sure that you give TSI both the cancellation number and cancellation date that you got from Bell.

•Usually within hours of signing up with TSI they will make your account active and give you a login username/password. If you signed up online you will get an e-mail with that information. The e-mail includes a link that you must click to confirm your account. You can begin to use your new TSI login instead of Bell's b1xxxxxx/password right away. TSI will begin to charge you for service from the day you sign up whether you use their login or not. If you do not want to pay both Bell and TSI for an entire month, wait until 5 to 7 business days before your cancellation with Bell is effective before you sign up with TSI. TSI needs that overlap period in order to coordinate the transfer with Bell.

•On the cancellation date expect Bell to shut down your sympatico.ca e-mail account(s) and block access to any hosted web space you may be using. Use the 30 day notice period to transfer your Sympatico saved e-mail and web space, as well as to notify your friends and family about your impending move from Sympatico. You can use the e-mail addresses that TSI provides or consider using free e-mail services like gmail or hotmail. TSI does not include any hosted web space with its Internet accounts so, if you need that, you will have to obtain it separately. Also keep in mind that you will have to return your DSL modem to Bell. You can buy or rent a new DSL modem from TSI or you can buy used modems inexpensively from vendors on dslreports.com or eBay.

•Normally on the date of cancellation your Bell b1xxxxxx login and e-mail address(es) will stop working but your DSL signal will not be interrupted. If you have already switched to TSI's login then you should not experience any service interruption. The purpose of giving TSI the cancellation number and cancellation date that you got from Bell was to minimize the likelihood that service would be interrupted. Unfortunately sometimes Bell will have pulled your line card at their central office despite that and you will lose your DSL signal. In that case call TSI support immediately so they can contact Bell to have your DSL service restored. This could take a few days.

•After your service with Bell ends they will send you a modem return package. This includes an instruction sheet and a set of bar-coded stickers that you should use this to return the modem to Bell. You will need to provide your own box and packing materials. One of the stickers is a postage-prepaid mailing label. You can deposit the package at any post office but make sure that the postal clerk stamps the receipt area on your instruction sheet to prove that you returned the modem. Keep this receipt in case Bell should ever claim that you failed to return the modem. You must return at least the modem and power supply. You can keep the cables, splitter and filters if you like. (Hint: you will need them for your new DSL modem.)

If you are transferring from Telus [Bell Aliant,...]
[Beats me. You figure it out ]

If you are transferring from any other DSL ISP
The procedure is similar to transferring from Bell. When you notify your current ISP that you want to cancel service, bear in mind that TSI needs at least 7 business days to coordinate the transfer. Your service with both ISPs should overlap by at least that period. This will also give you time to change your login to TSI, transfer e-mail, notify friends and family, etc. as well as to deal with any related issues that may arise.

If you are transferring from a cable, satellite or other ISP
Notify your current ISP that you want to cancel service. There is no need for TSI to coordinate the transfer, however, it is a good idea to have an overlap period during which you have Internet service from both ISPs. This will give you time to obtain and setup your DSL modem, transfer e-mail, notify friends and family, etc. as well as to deal with any related issues that may arise.

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