geodosch
join:2001-11-18
Hillsborough, NJ
|  [HSI] Data flow interruptions
Beginning about 3 weeks ago, I started having a problem where data over the cable modem would suddenly stop flowing. These incidents last anywhere from a few seconds to a minute, and then throughput will resume at full-speed, as if someone was flipping a switch off and on.
When this occurs my modem status lights are fine, so it doesn't seem that it's actually losing the connection, it just stops sending/receiving data. This wreaks havoc with things such as my IP phone and work VPN connection. A few days ago I plugged my computer directly to the cable modem, bypassing the router and TA, to make sure they weren't causing the problem, but the problem still occurred.
When this first started happening I thought it might have something to do with the Comcast switchover (moving data centers, rerouting traffic, etc.) But it continues to occur, and seems to be getting worse. I called Patriot (Comcast) and was told that nobody else was reporting a similar problem. I have no problems with my cable TV, so it must either be a problem with their data network, or else my cable modem. So I wanted to see if anyone else has experienced a similar problem. BTW, I'm in Hillsborough.
TIA. |
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daveinpoway
join:2006-07-03
Poway, CA
| Can you call the tech-support folks (you will probably need to get to Level 2 or 3) and ask them to remotely monitor your connection for a week or two? I know that Cox HSI can do this, and I would assume that your ISP can do it also. If they monitor things, they should be able to see what is happening. |
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canoer41
@comcast.net | reply to geodosch
I don't think it's just you. I've also experienced Dead Web lately, for less than a minute each. |
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DaveNJ
No Fear
join:1999-09-01
New Jersey | reply to geodosch
Its Comcastic! no really just waiting on Fios here. |
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geodosch
join:2001-11-18
Hillsborough, NJ
| reply to canoer41
said by canoer41 :
I don't think it's just you. I've also experienced Dead Web lately, for less than a minute each.
Thanks for the confirmation. From the nature of the problem, I suspected I wasn't the only one experiencing it, though of course tech support is never going to admit that.
said by daveinpoway  :Can you call the tech-support folks (you will probably need to get to Level 2 or 3) and ask them to remotely monitor your connection for a week or two? The only thing tech support here knows how to do is dispatch a tech to my house. This has been a ongoing problem with PatMedia. Even when I've had problems in the past such as their DNS servers not responding, they will not escalate the issue to tier 2 until a tech has made a housecall.  |
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daveinpoway
join:2006-07-03
Poway, CA
| Well, it sounds like you will need to have them send a tech out. If you're lucky, he/she will find something; if not, then see if you can get bumped up to Level 2 or 3 so that your connection can be remotely monitored.
The goal is for them not only to see the interruptions, but to hopefully see something else (noise bursts or whatever) taking place at the same time, so that they have an idea what to look for when they come out again. |
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