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Forums » US Cable Support » Cox HSI » Surfboard SB5101 Restarting
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[AR] Upsteam power lvl's »
« [ PHONE] Cox Digital Telephone service Outage?  
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thrillhaus
Premium
join:2003-12-26
Tucson, AZ
clubs:

Surfboard SB5101 Restarting

Howdy --

My modem has started restarting itself. Looking at the log reveals this:

-DHCP RENEW WARNING - Field invalid in response
-Started Unicast Maintenance Ranging - No Response received - T3 time-out
-Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
-Modem Is Shutting Down and Rebooting...

Signals:

Downstream Value
Frequency 579000000 Hz
Signal To Noise Ratio 37.2 dB
Power Level 2.8 dBmV

Upstream Value
Channel ID 1
Frequency 22000000 Hz
Power 41.0 dBmV

As far as I know, there are no splitters on the line.
--
-thrillhaus

daveinpoway
Premium
join:2006-07-03
Poway, CA
The signal levels could be changing (impossible to tell from one post), but the ones you showed all look great.


thrillhaus
Premium
join:2003-12-26
Tucson, AZ
clubs:


1 edit
Here's another power reading while I had high latency and some packet loss:

Downstream Value
Frequency 579000000 Hz
Signal To Noise Ratio 37.3 dB
Power Level 0.3 dBmV

Upstream Value
Channel ID 1
Frequency 22000000 Hz
Power 43.5 dBmV


sashwa
Pixie Cat Crunchin' n Foldin'
Premium,Mod
join:2001-01-29
Alcatraz
clubs:
·Comcast
·Alameda Power & Te..

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reply to thrillhaus
You might want to post about this problem in your ISP forum or I could move you over to »Cox HSI if you would like.

It seems to more of a Cox problem rather than your modem to me.
--
TH ~ NE ~ EPN ~ NC ~ TD


thrillhaus
Premium
join:2003-12-26
Tucson, AZ
clubs:
That'd be great Thanks


sashwa
Pixie Cat Crunchin' n Foldin'
Premium,Mod
join:2001-01-29
Alcatraz
clubs:
Hold on while I move ya.

Good luck.

daveinpoway
Premium
join:2006-07-03
Poway, CA
reply to thrillhaus
Both sets of signal levels you posted are OK, so this would appear not to be the issue.


In Tucson Too

@cox.net
reply to thrillhaus
Hi,

This has been happening to me too on the east side. Sunday and Monday had a few reboots of both the phone and internet cable modems at the same time. Signal levels are great so I'm guessing they are doing some work or upgrades upstream.


thrillhaus
Premium
join:2003-12-26
Tucson, AZ
clubs:

1 edit
reply to thrillhaus
This problem is still occurring and is quite frustrating.
--
-thrillhaus


CoxTOC1

join:2007-05-15
Newport News, VA
reply to thrillhaus
Could you PM me your modems HFC MAC address and I'll look into it and see what's going on.
Forums » US Cable Support » Cox HSI[AR] Upsteam power lvl's »
« [ PHONE] Cox Digital Telephone service Outage?  


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