Surfboard SB5101 Restarting

Author	All Replies
thrillhaus Premium join:2003-12-26 Santa Ana, CA	Surfboard SB5101 Restarting Howdy -- My modem has started restarting itself. Looking at the log reveals this: -DHCP RENEW WARNING - Field invalid in response -Started Unicast Maintenance Ranging - No Response received - T3 time-out -Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o -Modem Is Shutting Down and Rebooting... Signals: Downstream Value Frequency 579000000 Hz Signal To Noise Ratio 37.2 dB Power Level 2.8 dBmV Upstream Value Channel ID 1 Frequency 22000000 Hz Power 41.0 dBmV As far as I know, there are no splitters on the line. -- -thrillhaus
	to forum · permalink · 2008-03-24 03:45:05 ·
daveinpoway Premium join:2006-07-03 Poway, CA kudos:2	The signal levels could be changing (impossible to tell from one post), but the ones you showed all look great.
	to forum · permalink · 2008-03-24 05:51:53 ·
thrillhaus Premium join:2003-12-26 Santa Ana, CA 1 edit	Here's another power reading while I had high latency and some packet loss: Downstream Value Frequency 579000000 Hz Signal To Noise Ratio 37.3 dB Power Level 0.3 dBmV Upstream Value Channel ID 1 Frequency 22000000 Hz Power 43.5 dBmV
	to forum · permalink · 2008-03-24 20:52:58 ·
sashwa Pixie Cat Crunchin' n Foldin' Premium,Mod join:2001-01-29 Alcatraz kudos:14 Reviews: ·Comcast Host: DSL Extreme Windstream Westell Belkin Southeast Asian Br..	reply to thrillhaus You might want to post about this problem in your ISP forum or I could move you over to »Cox HSI if you would like. It seems to more of a Cox problem rather than your modem to me. -- TH ~ NE ~ EPN ~ NC ~ TD
	to forum · permalink · 2008-03-24 21:45:40 ·
thrillhaus Premium join:2003-12-26 Santa Ana, CA	That'd be great Thanks
	to forum · permalink · 2008-03-24 21:47:05 ·
sashwa Pixie Cat Crunchin' n Foldin' Premium,Mod join:2001-01-29 Alcatraz kudos:14	Hold on while I move ya. Good luck.
	to forum · permalink · 2008-03-24 21:47:57 ·

daveinpoway Premium join:2006-07-03 Poway, CA kudos:2	reply to thrillhaus Both sets of signal levels you posted are OK, so this would appear not to be the issue.
	to forum · permalink · 2008-03-25 05:57:15 ·
In Tucson Too @cox.net	reply to thrillhaus Hi, This has been happening to me too on the east side. Sunday and Monday had a few reboots of both the phone and internet cable modems at the same time. Signal levels are great so I'm guessing they are doing some work or upgrades upstream.
	to forum · permalink · 2008-03-25 09:33:19 ·
thrillhaus Premium join:2003-12-26 Santa Ana, CA 1 edit	reply to thrillhaus This problem is still occurring and is quite frustrating. -- -thrillhaus
	to forum · permalink · 2008-03-29 04:36:01 ·
CoxTOC1 join:2007-05-15 Newport News, VA kudos:9	reply to thrillhaus Could you PM me your modems HFC MAC address and I'll look into it and see what's going on.
	to forum · permalink · 2008-03-29 05:22:05 ·

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