tman34
@findlay.edu
| Nortel VPN and international remote access
I need some help. I work for a university and am trying to use a third party vendor located in Malaysia. They are using VPN to do a remote install of a software package. They originally deployed the product in 11-2007 without any problems. They have since made upgrades to the software and hardware and have been trying to perform the upgrades via VPN. They have had access on two occasions for 4 consecutive days on copies of the original accounts. On the fourth day, the connection abruptly stops, attempts on re-connection fails. We then have a new copy of the account made and they are able to get back in only to have the same thing happen on the fourth day. My IT dept. claims it is a "dirty" connect since they are in Malaysia. Does anyone agree with this or know of a setting within Nortel VPN that would not allow International access? I am not getting any help from my IT dept. because they have had their toes stepped on and are feeling threatened by this vendor, there is no reason for their actions. Any help is greatly appreciated. Thank you. |
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mpier1213
join:2001-10-06
New York, NY
edit:
March 27th, @06:23PM
| The only setting that comes to mind is the password management option. This is a group specific setting that will disable a password after a certain number of days. Usually the end user will get notified a few days in advance that it will be disabled though.
You need to find out from your IT staff why the new attempts are failing, this should be captured in the log file. |
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tman34
@findlay.edu
| That is part of my issue, I, nor a large majority of my campus, trust our IT director or the network administrator. They are trying to get my vendor booted from our campus, not sure why. They are stuck on the fact that there is a connectivity issue on the vendors end. Our network administrator ran 1 ping test to the vendors IP address and had a 9% packet loss from that one test. I am not sure what the acceptable range is, but the vendor is stating that falls in the range. The network adminstrator refuses to run any additional ping tests to see the results. When I run my own ping tests, I get 3 consecutive 0% packet losses. Is it possible to have a password disabling setting that will not notify the user? My vendor states that if a VPN connection is truly "dirty" and is losing connectivity, it will start to get slow then eventually time out. These disconnects are sudden and abrupt, quick speed then a complete disconnect. |
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mpier1213
join:2001-10-06
New York, NY
| Anything is possible...so I will not say it can not happen. If the VPN server and VPN client are close in software release, then they have been tested as compatible. If there is more than 2 or 3 releases between the server and client code, then it is possible that one side is expecting something the other can not provide.
You really can not determine what the issue is without knowing what is occurring at both ends and have access to the log files. |
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