Meh37
@verizon.net | "Educating the customer"?
How about educating the customer service reps?
Billing 101:
a) 2+2=4
b) actually track what each customer has and what they're supposed to pay for it
Why is this so difficult? |
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TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
 ·Comcast
| said by Meh37 :
How about educating the customer service reps?
And building IS backroom systems that actually work. I wonder if they program their own systems, or if they have outsourced it to some 3rd party?
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My BLOG .. .. Internet News .. .. My Web Page |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·DSL EXTREME
·DSL EXTREME
| Probably outsourced/offshored
I had issues like this with Verizon Wireless and came to the point of calling the BBB against them. 3 months after I cancelled service (at their corp store no less), I kept receiving bills, and even one notice for collections.
Similarly, I never had Verizon landline service, but was charged for service
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Canada = Hollywood North |
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ltjordan
join:2001-12-02
Hyattsville, MD | reply to TK Junk Mail
Do you have to ask? This is America. Home of the lowest bidder. |
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