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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON

Official Response...

Customer let···ar28.pdf
Response letter...
Ok Gang,

Here it is!

The next step is digesting this document and reviewing our options.

Rocky
--
TSI Rocky - TekSavvy Solutions Inc.

renton
Come On You Spurs
Premium
join:2002-01-05
North York, ON

1 edit

Re: Official Response...

"...but the majority of your end users will experience an increased level of satisfaction."
The nerve.. unbelivable!
the cerberus

join:2007-10-16
Richmond Hill, ON


1 edit

Re: Official Response...

"...but the majority of your end users will experience an increased level of satisfaction."

then why may i ask have i never felt the effects of p2p packets slowing down my dsl? o wait thats because teksavvy can properly manage a network! i dont see increased satifaction i see pissed off customers getting there internet slowed down for reasons that comcast just admitted were wrong. screw bell and their lies.

on another note, check it out
»/archive/teksavvy.com
im the fasted unthrottled user on teksavvy

Mersault

join:2007-10-26
Toronto, ON
·TekSavvy Solutions..

Re: Official Response...

said by the cerberus See Profile :

"on another note, check it out
»/archive/teksavvy.com
im the fasted unthrottled user on teksavvy
Sorry buddy...

avernar

join:2002-05-23
Mississauga, ON
clubs:

Re: Official Response...

No end user can beat Mersault and his triple exhaust.. er.. pipe rig!

The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON
·TekSavvy Solutions..
·Execulink

quote:
We understand the difficulty this action has caused for you and your customers who are P2P users, but the majority of your end users will experience an increased level of satisfaction.


My ass, nobody has been happy about these changes...

I wonder if you can opt out of them?

adisor19

join:2004-10-11
Suddenincreasedlevelofsatisfaction is making me wanna punch something

Adi
lawrence171
Evilly Yours - Evilness

join:2001-12-24
Canada

Re: Official Response...

said by adisor19 See Profile :

Suddenincreasedlevelofsatisfaction is making me wanna punch something

Adi
something? I think you need to be quite specific about what that "thing" is.

I'm thinking of the guys and girls that came up with this excuse?
--
What I used to be I no longer am... God, why can't you freeze time for my sake?

canadabound

join:2008-03-27
What a load of garbage. I hope with this letter they have just tied their own noose since it gives the smaller isps clear evidence of breach of contract among other things.

matradley
Premium
join:2003-07-03
Ontario
·TekSavvy Solutions..
·Bell Sympatico

Wow... look at that:

1. Time of throttling 4:30 pm to 2:00 am;
2. Both retail and residential throttled;
3. Only admitted to throttling P2P and BT but not encrypted traffic (bad move); and
4. Finally, they are showing no remorse for the situation. They did not even bother quoting legal documents to prove that they have the right to do this. At any rate, it seems that Bell is in the line for a good old fashioned backlashing!

This letter, really, answers nothing and proves that Bell is full of themselves.

NeoStylez
Cheers

join:2008-02-10
Peterborough, ON
Thats smaller then i thought it would be..

what bullcrap..

mazhurg
Premium
join:2004-05-02
Portage La Prairie, MB
Rocky,

How do you like your new status as a Sympatico reseller, since it appears that this is what this letter appears to be saying even as it says wholesale...

Inssomniak
Premium
join:2005-04-06
Cayuga, ON

Re: Official Response...

said by mazhurg See Profile :

Rocky,

How do you like your new status as a Sympatico reseller, since it appears that this is what this letter appears to be saying even as it says wholesale...
The thought of this makes me puke, Rocky and TSI have built an ISP, with all their own equipment and money, and earned respect through good customer relations, to just become basically as mazhurg says here..

A Bell Sympatico Reseller.

Now THAT would piss me off.
aver

join:2007-12-03
Kitchener, ON
·TekSavvy Solutions..
·Bell Sympatico

Sounds like a bunch of smoke to me.. Kind of odd that they don't try and defend or justify their actions. It also doesn't sound like they have any real reason to do this other than to "make it fair" (i.e., if we have to do it so do you).

I love how they don't even tell mention the technology they are using. What is TekSavvy to do if this packet filtering starts affecting other services such as Gaming, Legit BT Traffic, VOIP, VPN, SSH, NNTP, etc.

Maybe they should take some of that $5 Million dollar raise they gave to Sabia and invest it in their infrastructure where it belongs.
elwoodblues
Elwood Blues

join:2006-08-30
Toronto, ON

Re: Official Response...

the only reason Sabia got a "bonus" is he managed to flog the company to the Teachers Pension Fund.

JayMan
Whoot
Premium
join:2002-06-05
Earth
*spits* thats what I think about that.

Rob P

@teksavvy.com
I all ready had an increased level of satisfaction....PRIOR to your THROTTLING! Thanks Bell....
iconfat

join:2005-04-06
Toronto


1 edit
LOL!

They say it as if third party ISPS really congest Bells network infrastructure to the point of a slowdown yet they show no proof. (Its not really true, in fact technically imposible considering the size of bells customer base to that of thrid party isps)

What they are doing is taking away third party isps competetive edge to make their own customers feel better. That is illegal. They can't handle the fact that third party isps actually make a profit based on their efficient and effective dsl package products.

Combined with the press and public outcry I can't see bell continuing this much longer.

forgotmypassword

@cogeco.net
"We regret the fact that we did not advise you in advance of taking this action, but the action was necessary to allow for a more fair allocation of bandwidth for all Canadian internet users."

- !!!@

mazhurg
Premium
join:2004-05-02
Portage La Prairie, MB
·TekSavvy Solutions..
·MTS

Re: Official Response...

said by forgotmypassword :

"We regret the fact that we did not advise you in advance of taking this action, but the action was necessary to allow for a more fair allocation of bandwidth for all Canadian internet users."

- !!!@
Semantically, this sentence does not compute... Why was it neccessary to take this action whitout advising? How would not advising taking action allow for a fairer allocation of bandwith?
Antonin

join:2007-09-23
Rockwood, ON

You don't run a successful business by neglecting to plan. Bell has clearly demonstrated (hell, they've admitted it) that they fell down when it comes to planning. Also, by not informing their "resellers" in advance (even under non-disclosure, if necessary) they've clearly demonstrated that they don't trust anyone.
elwoodblues
Elwood Blues

join:2006-08-30
Toronto, ON

Re: Official Response...

said by Antonin See Profile :

You don't run a successful business by neglecting to plan. Bell has clearly demonstrated (hell, they've admitted it) that they fell down when it comes to planning. Also, by not informing their "resellers" in advance (even under non-disclosure, if necessary) they've clearly demonstrated that they don't trust anyone.
Not to defend what they've done, but I don't think it's a matter of planning. They are no longer willing to invest in the infrastructure. They used the old dial up analogy (15-1, 20-1 customers to modems), now they've reached a point in which the ratio is so out of whack they've had to resort to other ways to insure that they ratio doesn't get even further out of whack. So lets throttle, lets cap, lets meter (shudder), that will buy us what? Another 5-10 years on our current systems.

The real question is after all this has been implemented and we are now that 5-10 years down the road.. now what?
qweloo

join:2007-10-04
h3p 2c4
·Bell Sympatico

"we are going to protect you and all your customers will be better off because of it"

What arrogance .... and what lies .... John sweeney ... he'll burn in hell for these lies once his time has come. Sooner rather than later.

It feels like the tone of a corporate parent talking to its affiliates not of a competitor.

Remember competition ? I guess they forgot all about it because they cant compete thus the only solution is to resort to throttling and playing god with other people's information. I guess the CRTC forgot the meaning of the word as well.

mlerner
Premium
join:2000-11-25
Nepean, ON
I got two words for them and they're a lot more helpful than that letter.
loginname

join:2007-09-26
Toronto, ON
This letter reeks of "it's easier to do it and apologize than to ask permission (or even just give a heads up) prior to doing it."
mudman2479

join:2008-02-22
Amherstburg, ON

1 edit
Hey Rocky

Why dont you provide us with some key phone numbers for Bell so we can tell them just how satisfied we are

STUNNA

join:2007-05-27
York, ON

"We understand the difficulty this action has caused for you and your customers who are P2P users, but the majority of your end users will experience an increased level of satisfaction."

Can you say Bull Sh*t
sMURF

join:2007-02-27
Toronto, ON
Step 1: Print letter
Step 2: Wipe ass with letter (watch out for paper cuts)
Step 3: Mail letter to:

Bell Canada
c/o John Sweeney
Floor 6N
483 Bay Street
Toronto, Ontario M5G 2C9

Step 4: ?
Step 5: Profit

mlerner
Premium
join:2000-11-25
Nepean, ON
·Rogers Hi-Speed
·TekSavvy Solutions..
·Bell Sympatico

Re: Official Response...

said by sMURF See Profile :

Step 1: Print letter
Step 2: Wipe ass with letter (watch out for paper cuts)
Step 3: Mail letter to:

Bell Canada
c/o John Sweeney
Floor 6N
483 Bay Street
Toronto, Ontario M5G 2C9

Step 4: ?
Step 5: Profit
Hmm that's a good idea but I was going to fax them an image of my butt on Monday. I've been meaning to break in the photocopier at work anyway.

STUNNA

join:2007-05-27
York, ON


3 edits

Re: Official Response...

said by mlerner See Profile :

said by sMURF See Profile :

Step 1: Print letter
Step 2: Wipe ass with letter (watch out for paper cuts)
Step 3: Mail letter to:

Bell Canada
c/o John Sweeney
Floor 6N
483 Bay Street
Toronto, Ontario M5G 2C9

Step 4: ?
Step 5: Profit
Hmm that's a good idea but I was going to fax them an image of my butt on Monday. I've been meaning to break in the photocopier at work anyway.
LOLLL =P careful though..they might just turn you in the next porn star and make money from your picture
CanadianIron

join:2006-10-08
Beverly Hills, CA

"the majority of your end users will experience an increased level of satisfaction."

---------------

Third party Internet providers are up in arms because of a new Bell high-speed Internet policy that slows service to some of their customers. Do you think ISPs that sell bandwidth to third parties have the right to "shape" that bandwidth?

Yes, it's their pipe, they can do what they want
6% - 69 votes

No, ISPs shouldn't restrict the flow of any data
94% - 1002 votes

»www.theglobeandmail.com/servlet/···teResult

The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON

Re: Official Response...

those 69 votes were probably Bell management.

eots

join:2003-02-04
·TekSavvy Solutions..

said by CanadianIron See Profile :

"the majority of your end users will experience an increased level of satisfaction."

---------------

Third party Internet providers are up in arms because of a new Bell high-speed Internet policy that slows service to some of their customers. Do you think ISPs that sell bandwidth to third parties have the right to "shape" that bandwidth?
The only satisfaction I'll get out of this is if the CRTC and Competition Bureau slap Bell into submission.

Sukunai

@bell.ca

Somehow I don't expect my email to john.sweeney@bell.ca is really going to cut it.

I'd rather I was given his home phone to more fully demonstrate my level of satisfaction.

At dinner hour, and all night long, and into the evening.
Just to be sure he actually didn't fail to perceive my level of satisfaction.
qweloo

join:2007-10-04
h3p 2c4

Re: Official Response...

you just need someone working at bell to go into the company directory to get his cell phone and office number .... just one disgruntled employee that can do it anonymously.
qweloo

join:2007-10-04
h3p 2c4
·Bell Sympatico

we can also each send an email to john.sweeney@bell.ca ?

" Just say I am outraged by your throttling of 3rd party ISP and this is a backlash if you didnt notice yet. "

a couple of thousands email all from a different source.
that should fill the mailbox
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