said by aryoba:said by luvsmyjob :
1. READ THE USERS GUIDE! It might not make complete sense at the time, but read it anyway.
Probably the User Guide should be easier to understand?
said by luvsmyjob :
2. WATCH THE INSTALL CD! It gives vital information on installing these modems like.... you HAVE to register the MAC ID on the modem with the cable company BEFORE your service works. That info is actually on the third screen of the install CD.
What if there is no CD reader media around?
said by luvsmyjob :
5. WRITE DOWN YOUR WEP/WPA KEY! Enough said, doncha think???
This should not be any ISP issue since it is subscriber or customer responsibility to keep it known.
said by luvsmyjob :
7. IF YOU HAVE MORE THAN ONE COMPUTER THAT CAN CONNECT AND ONE THAT DOES NOT, DO NOT CALL........your modem is working right, that one computer is not.
Maybe true, unless there are multiple Internet connection and/or multiple modem
said by luvsmyjob :
10. DO NOT TELL ME WHAT "MY FRIEND" SAID...obviously "my friend" had no idea what he/she was doing or you would not be calling me. Arguing and saying "But my friend said...." is not helping your cause, you are still not getting connected. Maybe you should call "my friend" and ask him/her for assistance!
If this "friend" is a technical person (or even more technical than Tech Support), then it might still be a valid to include.
Thank you for not only proving luvsmyjob's point, but giving a fine example of what he must deal with at his job on a daily basis.
