tstolze
Premium
join:2003-08-08
O Fallon, MO
 ·CenturyLink
|  Wet Weather Issues
I am having disconnect issues lately during heavy rains. The disconnects only occur during the heaviest rain time, then clear up within 1/2-1hr after the rain either slows or stops. I originally thought this was interference from lightening, but the last rain event I didn't hear any thunder.
My modem is a westell bridged to a wrt54g linksys, I will have to change my configuration before I call tech support. If I am at a computer while this is happening, my connection will be fine, then just quit, a few minutes later it will happen again, usually in 1-3 minute cycles. My router logs show many reconnects and sometimes 10-20 minutes of not being able to connect at all. This is not normal for my line at all, I normally maintain the same ip for several days at a time.
I had a new NID installed last fall, and I have found no sign of water inside my home or near my wiring. I am assuming I am getting moisture in a splice somewhere, I wonder where along the 9000+ft? 
Thanks or any suggestions.
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Ofallon, Mo Weather |
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GeekJedi
RF is Good For You
Premium
join:2001-06-21
Mukwonago, WI
clubs:
·CenturyLink
 ·VOIPo
·Vonage
 ·RoadRunner Cable
| Is there any sign of water in the NID?
I wonder if water is getting into a repeater box somewhere...
Icon probably knows the answer to this: Can they run a TDR or something down a copper pair to find the distance to a fault?
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The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!! |
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tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| I have opened the NID several times with no sign of moisture. I will check in the morning if it hasn't started raining yet.
I am going to take my router out of the loop in the next hour or so. That way when I call tech support I will be one step ahead of them.
We are forecast for 1-4 inches of rain in the next 36 hours. Hopefully I can get some clues from the log in the modem.
Thanks! 
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Ofallon, Mo Weather |
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Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX
·Windstream
·CenturyLink
| Definitely check your modem and monitor the stats to see how much they fluctuate during the bad times. It's probably a wet cable pair, and knocking your noise margins down to the point your modem drops the connection. And NO MORE RAIN!! I'm close to the Branson area tstolze, and we've recorded record flooding around here. Table Rock Lake is up about 14 ft in places!  My ticket load has been very large to say the least.
Do you have a home run with a splitter in your new NID?
Fuffer, repeaters are only for circuits, and don't have regular POTS running through them. All the closures you see on an aerial cable (or the green pedestals for buried cable) are simply splice points, or openings to bring cable pairs out and tie in the customers drop line.
And yes, we have test equipment that measure distance to faults, shorts, grounds, cross-battery, open cable pairs, etc. Makes the job a lot easier most of the time, but even then sometimes there is no substitute for a good butt-set and some scotchloks.....and using the "divide and conquer" method.  |
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tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| said by Icon  :Definitely check your modem and monitor the stats to see how much they fluctuate during the bad times. It's probably a wet cable pair, and knocking your noise margins down to the point your modem drops the connection. Do you have a home run with a splitter in your new NID? Yes I have about 6 ft of cat5 for my home run with a splitter in the NID. Here are my current stats as I have the router removed.
DSL Speed (Kbits/Sec) 12538 894
Margin (dB) 10.0 10.0
Line Attenuation (dB) 38.5 20.0
Transmit Power (dBm) 22.6 12.2
I will have to take a drive in the morning to look for open/damaged "boxes". I have seen several that my line doesn't run through that are either open or have been destroyed and just have a plastic bag over them for several months now. 
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Ofallon, Mo Weather |
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Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX
·Windstream
·CenturyLink
| Levels look decent right now. Is that about where they normally are?
That black plastic stuff is called slicker cloth. There's an old saying that goes "Vinyl is final, but slicker is quicker." And unfortunately, slicker sometimes ends up being pretty permanent in some areas! |
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tstolze
Premium
join:2003-08-08
O Fallon, MO | reply to tstolze
I looked back at my post in the old forum when they bumped me back up to 10/768 and the levels I posted are very close.
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Ofallon, Mo Weather |
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GeekJedi
RF is Good For You
Premium
join:2001-06-21
Mukwonago, WI
clubs:
·CenturyLink
·VOIPo
·Vonage
·RoadRunner Cable
| reply to Icon
said by Icon :Definitely check your modem and monitor the stats to see how much they fluctuate during the bad times. It's probably a wet cable pair, and knocking your noise margins down to the point your modem drops the connection. And NO MORE RAIN!! I'm close to the Branson area tstolze, and we've recorded record flooding around here. Table Rock Lake is up about 14 ft in places! My ticket load has been very large to say the least. Do you have a home run with a splitter in your new NID? Fuffer, repeaters are only for circuits, and don't have regular POTS running through them. All the closures you see on an aerial cable (or the green pedestals for buried cable) are simply splice points, or openings to bring cable pairs out and tie in the customers drop line. And yes, we have test equipment that measure distance to faults, shorts, grounds, cross-battery, open cable pairs, etc. Makes the job a lot easier most of the time, but even then sometimes there is no substitute for a good butt-set and some scotchloks.....and using the "divide and conquer" method. Gotcha! I was thinking of the little green peds, for some reason I remember an olg GTE tech calling it a repeater.
I agree with the butt-set statement! I have a Harris that I carry with me to check audio (and in-building telephone) on the 66 blocks all over the building.
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The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!! |
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tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| reply to tstolze
Well this morning went okay with the morning rain, then came a storm shortly after 1 in the afternoon. My connection actually started getting bad as soon as I heard thunder, then each clap of thunder I heard I noticed I would loose my connection. After awhile it would just not stay connected until the storm past, I had to leave for work, but it appears to have been out for around 1-2 hours. Attached is the modem log early on during the storm. I didn't notice anything out of the ordinary. I guess I will need to call tech support. 
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Ofallon, Mo Weather |
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dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI
·CenturyLink
| Sounds like an exposed line somewhere, I've had that happen before. I'd just have them send a tech out to find the problem because there obviously is one, unfortunately that problem could exist anywhere along the line from you to the remote to the CO, if you're on a remote. |
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tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| Yep I am on a remote, I drove the route back to it this morning looking for open peds or cross boxes, all appeared to be sealed tight. I am waiting for another call then I will call tech support. Thanks!
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Ofallon, Mo Weather |
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dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI | No problem. If you need any assistance just IM me, I can make a few calls and see what we've got if Icon can't help you or is too busy. |
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tstolze
Premium
join:2003-08-08
O Fallon, MO | Just got off the phone, trouble ticket entered, should see someone no later than Monday.
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Ofallon, Mo Weather |
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dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI | Ok, sounds good, hopefully they can get out there yet today to check it, you opened it early enough it's possible, depending on the workload in the area. |
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tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| Tech arrived around 9:30 this morning and ran usual test, found nothing and stated there was no resistance on the pair. He did a quick inspection of the inside lines with no issues noted.
I ask him what he thought about changing to a different pair ,and he agreed. Called back about 10 minutes later and said I was changed over. All stats are the same except the margin, which I gained 1dB on both transmit and receive.
Looks like we have more rain and storms coming around Tuesday. I will have to wait and see.
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Ofallon, Mo Weather |
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Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | God luck. |
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tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
1 edit | Well the problems still go on. Seems every storm that comes through takes my connection down until it moves on.
Now for my newest finding. I had switched to Charter for a year before coming back to CT. I just noticed the coax is still connected at the ped in my backyard. The other exposed end is hanging within 2 feet of my networking equipment, including my modem. I wonder if this could be causing the disconnects when lightning is near?
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Ofallon, Mo Weather |
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bilybob
join:2007-05-08
Ar, USA
| I have had the same problem ever since I switched to the 10mb service. Minor thunderstorm will disconnect everything and my service is pretty much useless during that time. Luckily (or unluckily) I still have my old westell 6100 C90 that is not ADSL2 capable and I fire that one up during storm and its rock solid at 6mb.
Here are my stats
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 12474 894
Margin (dB) 13.0 16.0
Line Attenuation (dB) 30.0 12.5
Transmit Power (dBm) 22.9 12.1
My line mode is always not defined, does yours say the same or does it say ADSL2+ |
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tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
1 edit | Mine is defined
Line Mode: ADSL2+ Mode
Somewhere I came across a mention of some sort of lightening protection mode. I am wondering if any of our CT contacts can either enlighten us, or maybe do some deeper research into this situation for us.
I will have to see if I can get an older modem and test it during a storm event.
Added: Interesting conversation: »Is your DSL connection interrupted by Lightening?
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Ofallon, Mo Weather |
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tmpchaos
Requiescat in pace
Premium,Mod
join:2000-04-28
Hoboken, NJ
clubs:   |  (topic move) Jacksonville Issues
Moderator Action
The post that was here, has been moved to a new topic .. »New routing upgrade in AR |
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