jackpinegirl
join:2007-06-12
Littlefork, MN
 ·HughesNet Satellit..
| Montana Satellite
Hi,
Have any of you had dealings with this company? I purchased some equipment from them at a time when their on-line credit card processing was not working. I sent them a check and then, cancelled part of the order. They assured me they would mail me a check for the refund and I have never received it. I have emailed them several times, but they won't reply to my emails. I'll give it one more try, but I was just wondering if anyone else has had problems with them. |
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Taz480
join:2006-09-13
Swisshome, OR
| I have never dealt with them as I have had no need. My system was installed new by a HN installer but oddly enough, many, many people here HAVE dealt with them and most will swear by them from what I've read in the past. Just from what I've read, give them another chance or two. have you tried to call them?
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Satmex5(117West)-1170MHz|DVB-S2|256K-4/5|8-PSK 9/10 (17)|ProPlus 1.5Mbps down-200Kbps up|.74M Dish|1 Watt|HN7000s-Installed 9-27-06|Linksys WRT54G|2 machines-1 Laptop,Wireless, Vista HomePremSP1-1 Desktop, Wired, XP HomeSP2|FF2.0|IE7.0|avast!Home4.7 |
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or270
Premium
join:2007-03-13
Lookout, CA | reply to jackpinegirl
I used them to setup my account last year, had no problems with them. did you try calling them?
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HN7000S/G3C 95W 1120/.98 2 watt/Sig 79/ProPlus
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Arion
join:2006-07-09
Marquette, MI
·HughesNet Satellit..
| reply to jackpinegirl
Montana is an outstanding company and the owner is on this forum quite a bit. They might be having some problems or a snafu of some sort...that happens from time to time. I would give them a call. They won't stiff you.
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HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram /Dual Boot WinXP Pro/LinxuS / Firefox 2.0.0.12 / www.bigbaywx.com |
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jackpinegirl
join:2007-06-12
Littlefork, MN
·HughesNet Satellit..
| Well, I called and left a message a week ago, but nobody has returned my call. Today, I mailed them a letter, with a copy of the original invoice showing a refund due.
Hopefully, they will respond to my letter with a check.
To me, it's unprofessional to treat a customer this way. |
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Brassua
join:2004-05-17
Rockwood, ME | reply to jackpinegirl
I purchased a new .98m HughesNet dish from them last year with no problems at all. |
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tmary
@direcpc.com
| reply to jackpinegirl
I am unfortunately having the same problem with Montana Satellite. When I asked questions before my purchase, I was responded to quickly. When I received a part that didn't fit, they responded quickly also with return/refund instructions. I tracked my return package, which arrived at there business over a month ago. Now, no one will respond to my emails inquiring about my refund and I've sent one weekly. I dont think it's too much to ask that a company tell you that the refund is at least being processed or acknowlege messages. I wont do business with them again. |
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jackpinegirl
join:2007-06-12
Littlefork, MN
·HughesNet Satellit..
edit:
May 5th, @04:11PM
| So far I have had no response from the letter I mailed. I enclosed a copy of my sales receipt showing an amount credited of $179.95 and explained that I had never received a refund check.
If it was just a few dollars I wouldn't care, but $179.95 is money I could sure use.
I would not lightly "flame" a business on a forum, but since this is where I got the name of the company - I feel I should let people know how they treat their customers. |
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