staijo
join:2002-01-09
Roswell, GA
 ·Charter Pipeline
| speed factory seems to be no more.... My internet was down(my wife called from home). I tried to call them but all circuits where busy. I went by the shallowford office, (I was at a client's business about 2 miles from there) and the doors were locked.
Their web site is down, the nextphase web site is down.
Other people were doing the same thing I was...
Things do not look good from the best little ISP I ever had.
RIP Speedfactory...
Oh, btw, I will be disputing the credit card charges... | |
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 RespDave
join:2003-01-02
Acworth, GA
| Re: speed factory seems to be no more.... Our SF connection was down as of this morning - my wife called to let me know - and I had that same sick feeling when I found that "all circuits are busy", and their domain is unpingable. I called a number in Anaheim for NextPhase Wireless, got a nice young lady who said "nobody's in the office today" (not sure if she meant in GA or CA), but that "they're aware of the problem and working on it... they hope to have it back up by 8PM tonight". I pressed her a bit on whether the lights were permanently going out and she assured me that was not the case.
I'm still worried. Watch the NPHS stock price (they're OTC).
Dave (wondering if I'm going to be ISP-shopping this weekend). | |
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jbchatham
join:2002-01-17
Atlanta, GA
| Noticed the same thing. It was down earlier in the week for several hours (for me) so I'll give them a bit more time. If they are truly gone then a little notice to switch to another provider would have at least been the professional thing to do - assuming that's still any sort of priority - as certainly an imminent demise should've been known well in advance. | |
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staijo
join:2002-01-09
Roswell, GA | Well ther was a guy getting ready to kick the door in to get his servers out, they co lo his servers...
Nobody in the office? ISP? Phones disconnected? Maybe the girl in CA has not been told she was fired yet... | |
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 | jbchatham
join:2002-01-17
Atlanta, GA | Re: speed factory seems to be no more.... Well, assuming they are down (which would really be unfortunate as I've rarely had problems with them in years.. even through the irregular-billing fiasco), does anyone know of another good IFITL reseller that has static IPs? | |
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| | staijo
join:2002-01-09
Roswell, GA | Re: speed factory seems to be no more.... I really do hope they come up......
I have a 1 pm install tommorrow with charter that I REALLY would like to be able to avoid. I hate charter....
But bellsouth is the only other real option I know on short notice.... sigh | |
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krushgroove
| I've been a Speedfactory loyalist for sometime now, having been in the "telocity > directvinternet > snappydsl > speedfactory" route...
But if the doors are locked, the website is down, and nobody knows anything?
My choices other than cable are simply this Atlantic Nexus or Bellsouth/AT&T or whatever.
I can do 6 MB down / 512K up with Bellsouth for $42.00
Atlantic Nexus is 3.5/384 for the same fees, according to their website.
Any other choices? (Covad/Speakeasy is not an option for me). | |
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Timn Decatur
@comcast.net
| it's 3:30pm 4/11/08 Friday, I got cut off @ 11:15 am and and tried to call the support and all circuits are busy. I think they have gone out of business but I would like to give them the benefit of the doubt, so what type of time limit do we agree on 2 days 3 days ? I also have a funny feeling they will continue to charge me for no service as well. This is very unfortunate and un-business like. | |
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| jbchatham
join:2002-01-17
Atlanta, GA
| Re: speed factory seems to be no more.... Assuming the woman in California is correct, then I'll at least give them to tomorrow as who knows if she's referring to 8pm EDT or PDT. All my mail comes (will/used to) to my server at my house so I don't want to sit on that too long as SMTP servers only retry so long and getting new DNS records out there will take long enough. At least in my experience, the only time a large number of people are out of the office on a Friday (much less the entire office) is when they're not coming back. | |
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Shopping for DSL
@comcast.net | All routes for speedfactory are gone (they are no longer advertising to any of their peers). I suspect this is the ugly end to what was otherwise an excellent service.
Not sure it will be easy to replace these guys | |
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krushgroove
| That's it then. I'm not stickign around.
Verifying that there's no 6mb down with Atnex and then calling bellsouth. | |
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Shopping for DSL
@comcast.net | Any Ideas for DSL in ATL w/Statics.
I'm going to be lost without my /28  | |
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| jbchatham
join:2002-01-17
Atlanta, GA | Re: speed factory seems to be no more.... Looks like Atlantic Nexus does have business class with a /28. That's what I'm going to try - though, at a higher price. Hopefully the time of the small, independent ISP is not gone. | |
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Shopping for DSL
@comcast.net | Re: speed factory seems to be no more.... Right behind you time to cut my loses. Atlantic Nexus seems like the only substitute in town. | |
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jk448dk439dsj8
@tmodns.net
| Regarding Atlanta static IPs... If you are close to a CO, SpeakEasy.net. They don't do any remote DSLAMs.
I also talked with Milton at Net2Atlanta.com earlier and they offer them. Actually, he's driving over to Speed Factory's office now, so maybe some of you can meet him. | |
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BorrowNearbyWifi
@bellsouth.net
| Since none of their other communication methods is working, I found this:
NextPhase Wireless, Inc.
CONTACT: investor & media relations, Elite Financial Communications.
Can't get through now to Marietta or Anaheim so I called their 1-407-585-1080 investor number and asked about opportunities. The guy there told me they were having some trouble with their internet connection and website but that their phones worked, as he had talked with them this morning. I told him about the all circuits busy and he said there must be a bigger problem. | |
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Kathy
@comcast.net
| I just called their California office at 714-765-0010 and was told that they are working to get back on line. They are down right now as well. They promised to get back to all clients. They host my business website as well as my daughter's business website and we have no way to retreive the text and data right now. She promised to get back to my this weekend. We'll see. | |
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krushgroove
@mirant.com
| I went with BS. (ugh) For the same money as I was paying for "Speedhome Platinum" or whatever ($42/mo), I can do 6 down 512 up with Bellsouth with static ip. I don't run servers from the house like I used to, so I can handle their port blocking.
BTW - check out the discussion on NPHS (Next Phase's stock ticker) on yahoo finance. There's a few reports in there from someone named Wendy. If only we had been reading it - we should have bailed some time ago.
And, to be nice, Speedfactory hit my credit card last night for $42. Time to call 'em. | |
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| SKL111
join:2003-01-24
Pinetta, FL
| Re: speed factory seems to be no more.... I noticed the same thing, been off line since then, i can get to SF's router, but beyond that, nothing.
I actually am still online because i have a bellsouth DSL direct line for regular browsing and downloading, SF' is my server one. I ordered the DSL direct the day of my last posting regarding and outage, works great, can't complain and I use diff dns servers so all I need is ip transport with bell does beautifully.
I have been trying to find another ISP that would do DSL direct residential for Bell lines, but no dice so far so i can go totally voip, and transition my server's over. | |
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RespDave
join:2003-01-02
Acworth, GA
| I'm bailing. Since I'm on IFITL, BSFA seems to be my only other choice, so I ordered it this afternoon. They insist they'll need a truck roll (not till Tuesday morning) "to check the exterior wiring" (sheesh), but the CSR assured me there'd be no "expert installation" charge (99.95, which was selected and locked-on when I tried the online ordering page). I really would like to save BS some money here, with gas at $3.35/gal, couldn't they just reprovision my line remotely and send me the user/pwd info for PPPoE?
Good luck to all - I feel especially sorry for the colo's and hosted domains who have to scramble to get back online. | |
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Shopping For DSL
@comcast.net
| Re: speed factory seems to be no more.... Solution found - »www.abraxis.net/broadband/reside···_dsl.php
Phone - 770-729-9699
Just spoke with Sales (John)
He hooked me up with Residential DSL 3mb/368k with /28 for 49.95. I should be back up before Monday (Using the same modem from Speedfactory)
Good Luck Folks | |
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bigclaw2
@bellsouth.net | Hi RespDave,
Did you get the $99 charge waived with BellSouth simply by calling BellSouth to order? What's the number you used? I'm in the same boat as another IFITL customer, and I would like to go with BellSouth too.
Thanks a lot. | |
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| | RespDave
join:2003-01-02
Acworth, GA
| Re: speed factory seems to be no more.... BigClaw,
Hey, I remember you from the "old" days - seems a shame we're standing around the smoking ruins of what was once a fine ISP.
Yes, I called the BSFA sales number, I think it's 888-321-ADSL, and after going through the usual IVR hell I got a salesperson to take my order. At least after 5 years they can now punch in your POTS number and tell that you're on IFITL - in 2003 the CSRs didn't even know what IFITL was.
However, she insisted that they'd send an installer Tuesday AM. What I *really* wanted was for someone to tell me/ask me for my new primary account identification for PPPoE, I have no idea when I'll get that. If this works the same way it did with SF, that acc't name is also your primary email acc't. We'll see.
Dave | |
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bigclaw2
@bellsouth.net
| Re: speed factory seems to be no more.... Hi, RespDave, thanks for the update. Please keep us posted on how BellSouth works out for you Tuesday. I assume I will have a similar experience if/when I place an order.
Yeah, I remember the old days. In fact, it's been so long I don't even remember my "bigclaw" password anymore, and it seems I'm not even using the e-mail address on file either.  | |
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JoeBerg
@itechatlanta.com
| I suspected this was more than just a normal outage when their site didn't come back up and I was getting the "all circuits busy message when calling them". I just got off the phone with Charter (shudder). Looks like I will get double the bandwidth for the same price with static IP. Reliability will probably suck, but luckily I moved my sites to hostgator 
Even if they do come up after this, it appears that someone seriously dropped the ball or left someone else holding the bag...
Is it a coincidence that they were acquired 2 years ago today (to the day) according to this link?
»www.redorbit.com/news/business/4···isition/ | |
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Iwannagetonline
@comcast.net
| Hey guys, I'm an IT techie who checked out things - it appears to be an upstream carrier outage that speedfactory is working to fix.
Am able to get IP address from speedfactory's RAS server. Also speedfactory's DNS & FTP servers are active (but DNS not able to resolve external addresses). Also speedfactory's mail server is up, but cannot send to anyone but other speedfactory email addresses due to lack of external DNS resolution.
By all appearances they have lost their connection to their backbone provider, but it appears all internal speedfactory servers/services are still active.
FIX IT!!!  | |
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JoeBerg
@itechatlanta.com | I have a feeling that Atlanta area DSL/Cable installers are going to be very busy next week hooking up all the new ex-SpeedFactory users. | |
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krushgroove
@mirant.com
| If it was just an upstream carrier issue, then we'd just see timeouts or TTL expireds on the pings and traceroutes.
The BGP information has been withdrawn from the 'internet.
These guys are toast.
And.. if it was just a carrier problem why are the doors locked at their Atlanta offices? | |
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JoeBerg
@itechatlanta.com
| Re: speed factory seems to be no more.... said by krushgroove :
If it was just an upstream carrier issue, then we'd just see timeouts or TTL expireds on the pings and traceroutes.
The BGP information has been withdrawn from the 'internet.
These guys are toast.
And.. if it was just a carrier problem why are the doors locked at their Atlanta offices?
I agree. Their local RAS dialup, mail servers, and internal DNS resolution has nothing to do with their connection to the rest of the world. The locked doors and lack of phone service cinches it for me. I told the sales guy I just talked to that they will probably get a lot of calls next week for new subscribers.
It does suck though, I had been with SF for 5-7 years now with no major complaints... | |
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blah
@comcast.net
| Re: speed factory seems to be no more.... I don't know enough about BGP to know if it's subject to time outs or requires manual intervention to 'pull' it from routing tables, but the whole locked door/no anwsering machine thing doesn't bode well as it's clear whatever is going on was clearly telegraphed to the rank/file speedfactory staff.. Anyone hear anything about Verizon's fios coming to atlanta anytime soon? | |
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speedfactory
@hatesville.com
| The network is down and will be back on line soon.
We are working diligently to get back on line tonight. Sit tight the network will be up soon and we ARE still in business.
NASDAQ OTCBB: NPHS
NextPhase Wireless
Staff Member
714 765-0010 | |
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JoeBerg
@itechatlanta.com
| Re: speed factory seems to be no more.... said by speedfactory :
The network is down and will be back on line soon.
We are working diligently to get back on line tonight. Sit tight the network will be up soon and we ARE still in business. So explain WHY you couldn't forward your support phone number to a working line or call center so that your customers could communicate with you? Heck, in emergencies, we have even forwarded lines to cell phones. Even a note posted on the door of your offices would have been better than nothing.
Also, how hard is it to redirect your DNS for speedfactory.net or speedfactory.com to a temporary working site (even if just one page) so that you could communicate the situation to your customers? This should have been able to be done in a matter of minutes.
Outages happen, but this lack of communication and response is totally unacceptable. I have been a loyal customer for the past 5-7 years and have referred many friends to SF during that time. I have experienced outages, but nothing like this where there was no communication at all and no explanation. | |
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speedfactory
@hatesville.com
| Because our lines are VoIP. Sorry for the headaches we caused. We will make adjustments for our customers going forward.
As of this evening at 8: EST we have a small percentage of customers back on line. We are working to bring up the rest.
Again our apologies for the problem.
Speedfactory Staff | |
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JoeBerg
@itechatlanta.com
| Re: Because our lines are VoIP. said by speedfactory :
Because our lines are VoIP Thanks for taking the time to post. I know what it is like to be under the gun, but even VoIP numbers can normally be forwarded using RCF with the provider. Toll-free (800/866) numbers can also be redirected to any land-line based on my experience in VoIP providers (i.e. CBeyond). I at least hope everyone learns something from this moving forward. Communication is key. I bet most customers would be fine if they simply knew what was going on. | |
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| | | | DanRendrag
join:2007-08-27
Atlanta, GA | Re: Because our lines are VoIP. Speedfactory could have at least pointed their incoming phones to a message bank stating the problem and their estimated resolution - and/or - an external website address stating the those facts. It's not rocket science people! | |
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Shopping for DSL
@comcast.net | Speedfactory - I have been a paying customer for years this is not acceptable behavior for a service provider. This stunt has lost you my business.
Not shopping for DSL - Found a new provider! | |
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Net2Atlanta
@net2atlanta.com
| Self serving post, here....
Look at »www.net2atlanta.com. Yes, my site is ugly, but we're about functionality, not beauty.
We're small, near the Big Chicken, and we do DSL including IFITL as well as T1, FastFiber and server colo. We're also multihomed.
When I searched, it looked like SpeedFactory was only connected via Paetec/USLEC. So, maybe there's a dispute there or something and they're not really out of business. | |
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| SKL111
join:2003-01-24
Pinetta, FL
| Re: speed factory seems to be no more.... said by Net2Atlanta :Self serving post, here.... Look at » www.net2atlanta.com. Yes, my site is ugly, but we're about functionality, not beauty. We're small, near the Big Chicken, and we do DSL including IFITL as well as T1, FastFiber and server colo. We're also multihomed. When I searched, it looked like SpeedFactory was only connected via Paetec/USLEC. So, maybe there's a dispute there or something and they're not really out of business. Your right, only 1 upstream and that's USLEC, either they messed up the Core router, or USLEC plainly cut them off because someone didn't pay the bill. | |
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kfomgio
join:2004-11-12
Marietta, GA
 ·CYBERONIC INTERNET..
| This is really crazy, no answer, no reply and we are paying for business class service. We rely on our connection for our business for credit card transactions and monitoring. The company that I work has several locations with other providers and no one treated us like this. I called to one our other ISP providers, Cyberonic, today and they are going to overnight a Wireless box with IP so we can get our VPN up. | |
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RespDave
join:2003-01-02
Acworth, GA
1 edit | Taken from NextPhase's most recent 10QSB/A filing with the SEC (4Q2007):
The Company anticipates its current cash reserves, plus its expected generation of
cash from existing operations and new short-term borrowings, will only be
sufficient to fund its anticipated operations through the 1st quarter of
2008 . Consequently, the Company will need to raise additional debt and/or
equity capital in order to finance its business plan and needs for working
capital. Such financing(s), if available, may increase the risk of the Company
not being able to service its debt obligations, and/or cause dilution to
existing equity holders. The accompanying unaudited condensed consolidated
financial statements do not include any adjustments to reflect the possible
future effects on the recoverability and classification of assets and
liabilities that might result from the outcome of this uncertainty.
Plus there's lots of other painful stuff about their maxed-out credit cards, a loan secured by the former chairman for a $50K company vehicle, etc.
Just a guess, I think they missed payments to their upstream.
Dave | |
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