terrorpup
@abraxis.com
| reply to HappyAtNex
Re: speed factory seems to be no more....
I would like to thanks the guys at Abraxis, I call on Saturday and by Monday, had my new modem and was up and running and I must say the speed much better than SF. They save my butt with my sites and with being on-call this week.
Sidenote, I got the e-mail spam email from support saying it was from it was from Mr. Ford. I have been working in the IT Feild since 98. And the way they happen will never be OK. I reply, knowing that it probably when into a trash bucket letting them know that what steps should have been done. |
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HappyAtNex
@unsworth.org
| reply to Signdoc
I just got off the phone with a very down-to-earth AtNex employee working from home (@12am) who helped me set up the SF GreatSpeed GS-R250S Bridge. Here is what you need to set it up:
WAN connection: RFC 1483 bridged
Description: RFC1483
VPI: 8
VCI: 35
Encapsulation method: LLC/SNAP
From there, just set up a PPPOE connection in windows to connect, or let your router do it for you. The GreatSpeed bridges have a default IP of 192.168.0.1, so you will probably have to go in and set that as your static IP before you can set up your bridge, but after that, you can set your IP to configure automatically and then refresh everything, and log in using your router or XP PPPOE connection.
Muchos kudos to whomever I spoke with so late @ AtNex...I know just enough about networking to screw up my bridge, and he was extremely patient and worked with me getting everything back in order...thank god I can work @ home tomorrow instead of driving in to Norcross like I have been the past few days without internet, due to defunct SF (which, btw, hasn't been available to cancel my account outside the hours of work - 7am-7pm) |
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Signdoc
@atlanticnexus.net
| reply to staijo
I have been (a residential dsl user) with SF for several years. The past year, however, has been pretty screwy (over and above the problems from this past weekend). The biggest issue is that for a period of about 6 months, I was not charged for service...but then received a bill for almost $300. When I called customer service, they told me that their billing database had been lost (and they did not have a back up). I paid that bill (hey, I used the service during that time) and then I there was another couple of months when I was not billed and then received another multi-month invoice.
All in all, it leads me to think that SF is no longer the reliable ISP it once was. I have switched to ATNEX -- they said it would take until tomorrow to get provisioned, but I was up and running again this afternoon. |
|
Anagram
@emory.edu
| reply to Its Ok
Re: Zoot the Message from NextPhase CEO
Nice straw man argument. No one on this forum, to my knowledge, has said that SF pulled down its network on purpose. What they are saying is that the company's response, to close the blinds, turn off the phones, and ignore it, was incompetent and ill-conceived.
And users don't only have access through our homes. We have access at work or at other people's homes. So, the very minimum SF should've done to inform their paying customers of what was happening was to 1) answer the phones and 2) put up an announcement on their *redirected* site. See how that works?
Shill for SF much? |
|
Its Ok
@iss.net
| reply to Ataru
So what are you saying? They intentionally took the site down for three days. lol. Come on people. You all are just looking for some malicious intent. I wasnt even able to get to the site for the past 3 days even while connected to their local network. The only way I could even pull it up locally was via the IP address and that was intermittent at best. Did you want them to somehow tell everyone "Here is the IP address of the site. Go there and see our message"? lol. If they could communicate that then there wouldnt be any need for the message would there. I wont waste time explaining DNS and networking but those that understand it get my point. |
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bigclaw
join:2002-12-05
Atlanta, GA
| reply to staijo
Re: speed factory seems to be no more....
Speed Factory had been pretty good for me until this past weekend. Unfortunately, if there is a decline in customer service/support, this pattern is not at all uncommon among once-successful small businesses. Many of them start out to be exemplary, only to deteriorate later on because of M&A or owner losing interest and motivation.
This is the price we pay for going with smaller players. I see a lot of people jumping ship and praising their new ISPs such as Atlantic Nexus. As far as I know, Speed Factory was the Atlantic Nexus of yesterday. What guarantee do I have that Atlantic Nexus (and the like) won't be the Speed Factory of tomorrow? (Sorry I'm not trying to bash Atlantic Nexus in any way.)
That's why I've been thinking about jumping to "evil" BellSouth. Nowadays I see a residential Internet connection as largely a commodity. When's the last time I needed tech support anyway? As a residential customer with considerable technical expertise, I don't use my ISP's DNS, e-mail, or web hosting. All I need is a connection and a player that won't go belly up in a faction of a second.
Just my $0.02. Others certainly may not share my pattern of Internet usage. |
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Ataru
join:2008-04-13
Smyrna, GA | reply to Its Ok
Re: Zoot the Message from NextPhase CEO
The site didn't have to be down. Did you see that little "sorry we have an outage" message on the site yesterday? There was no excuse whatsoever for not having that message there on Friday. |
|
Its Ok
@iss.net
| reply to chuckgo
While it was a big inconvenience to have been down for 3 days, you have to admit that up until now they have been pretty reliable. And their support has been great for the past 4 years. They could have handled telling customer a bit better but it seems that they didnt really have a way to communicate that to us. As far as I can tell the phones were down, the site was down and sending an email with no network is impossible. Im good with getting a month of free service. Hopefully they have learned something from this outage and are taking steps to ensure this type of outage doesnt happen in the future. |
|
RCDNeed4Speed
@speedfactory.net
| reply to HSchmiller
Re: speed factory seems to be no more....
said by HSchmiller  :AT&T DSL offers 6.0MB. Yes I know. Sharon at Atlantic Nexus said that BellSouth/AT&T intended on offering this service to small providers like them earlier this year, but for some reason (!) it's taking longer that expected.
I used to work for a CLEC and I've seen this kind of foolishness before. For this and other reasons (like 1st tier tech support staff who might not speak and comprehend American English) I'm not going give AT&T my business so they can continue such business practices. And until my local cable operator offers data-only service, I'm not interested in paying for entertainment I don't want nor have time to watch.
Since I couldn't find another local ISP with comparable service, I'm sticking with SpeedFactory for now. As a residential customer, I appreciate their willingness to "make it right" by not charging for a month's service. I'll be watching closely to see if they follow through on the other action items in the CEO's email; if not I'll have my backup plan ready.
RCD |
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chuckgo
join:2008-04-12
Fairburn, GA
1 edit | reply to teradude
Zoot the Message from NextPhase CEO
Cosmic Debris by Frank Zappa
The mystery man came over
An' he said "I'm outta site"
He said for a nominal service charge
I could reach ner-vonna tonite
If I was ready, willing, and able
To pay him his regular fee
He would drop all the rest
Of hiss pressing affairs
And devote his attention to me.
I've got troubles of my own, I said
An' you can't help me out
So, take your meditations
An' your preparations
An' cram it up your snout
"But I got a CRYSTAL BALL," he said
An' held it on up to the light
So I snatched it all away from him
An' I showed him how to do it right. |
|
teradude
join:2008-04-13
Cumming, GA
| reply to invalidname
Re: Message from NextPhase CEO and .........
There is a good summary of our situation here in this thread:
Re: Speedfactory is STILL IN BUSINESS!
»Speedfactory is STILL IN BUSINESS!
Look for Seen_this_Movie's post on page 2 of that thread. This is a good recap of what has happened, for those who haven't kept up with the scores of postings over the weekend. I've only seen 2 customers writing here on dslreports that they are giving SF another chance. There were just too many screwball failures for most of us. The link I've posted here summarizes them all. |
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invalidname
join:2000-12-24
Grand Rapids, MI
| reply to invalidname
Re: Message from NextPhase CEO
It would have more credibility if posted from a non-anonymous account, or if this same text had been e-mailed to all Speed Factory customers. In the interest of fairness, I'm following up to report that I received an e-mail with this text last night at 11:05PM.
Of course, that's after I signed up with a new provider, and sent SF a snail mail telling them to cancel my SF account, so they're just wasting their breath as far as I'm concerned. |
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RedKnight
join:2008-04-13
Snellville, GA
 ·Atlantic Nexus
| reply to sherwin1
Hi Sherwin,
I see what staijo posted (thanks for that!). I get it with both »www.speedfactory.com/ and »www.speedfactory.net/. I am using my AtNex.Net account.
I've been getting it at the sf.net address since morning; I've only been checking the sf.com variant since afternoon. It has been that same apology at both sites, every time I checked.
I don't know why it would be different for different people, except perhaps for some sort of isp caching (although that doesn't make sense after so much time, does it?) or DNSs pointing to different places. I'm not sure how to check what DNSs I'm using with AtNex.net; maybe it's on their site. |
|
staijo
join:2002-01-09
Roswell, GA
 ·Charter Pipeline
| reply to ByeSFHelloAtNex
yes, if I go to .com, I see the regular web page.
if I go to .net, I see the
»/speak/slidesh···M1Nzg%3D |
|
ByeSFHelloAtNex
@atlanticnexus.net
| reply to sherwin1
sherwin, this is what I think most of us are seeing...for me, at least one of the .net and .com sites have been periodically showing the "original" SF site, but here is the link from the DSLReports.com article:
»/speak/slidesh···M1Nzg%3D |
|
lithiumbomb
@bellsouth.net
| reply to staijo
Re: speed factory seems to be no more....
The message was at www.speedfactory.com for a time but went away shortly after Speed Factory as a whole reappeared on the net. I've already got a new provider so now that their phones are (probably) working I can cancel them on Tuesday after being a customer for over 5 years. |
|
sherwin1
Premium
join:2002-04-12
Buford, GA
| reply to RedKnight
Re: Message from NextPhase CEO
I've accessed both speedfactory.com and .net from SF ip's and from three outside nets, each ip using different DNS servers, and using both IE7 and Firefox 2. No mention of the outage at all seen on any of those pages. That's why I was asking for the URL where you saw the apology. |
|
anon non
@bellsouth.net | reply to staijo
Re: speed factory seems to be no more....
Email sent to me with apology, dated today. They say all is now well. Annoying but not so much as to make me get new service. I can always use a break from the tubes. |
|
Stock scam
@novuscom.net
| reply to TomHemingway
Re: Thank you, CEO, but no thank you. . .
Mr. COO of SF:
Your stock closed exactly where it opened because someone high closed it with a purchase of 100 shares!!! What a freakin laugh that you'd even state this in an open forum! High closing is illegal (ya ya, I know...'you have no idea who did it').
lol |
|
staijo
join:2002-01-09
Roswell, GA
·Charter Pipeline
| reply to RedKnight
Re: Message from NextPhase CEO
rednight,
I see the same thing as you...
If I go to speedfactory.net, I get the president's message, but sf.com gives me the regular page. I cannot get to my mail from outside.
This is likely a DNS issue. It could take over 24 hours to get the right DNS back in place for everyone on the internet. Usually it is less, but I remember the days we made DNS changes for businesses only late on Friday, because it could take all weekend. |
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