promike
join:2002-09-11
Latonia, KY
 ·Insight VOIP
moderated:
April 23rd, @06:29AM
| [Phone ]- False Advertising
Insight advertises the phone service for $25. I was quoted around $30 with 911 charge and taxes. My bill is over $37.00. Seems as though there is a $6.00 line charge I wasn't told about. I'm in the process of switching to CityNet. We use their service at the office. They also offer $25, but should be under $30 with taxes. |
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CBN Tech
Premium
join:2006-11-10
Louisville, KY | Re: Insight Phone - False Advertising
My phone service is 25.00 but also I have all 3 services.
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CBN TECH |
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promike
join:2002-09-11
Latonia, KY | So you have no 911 charges or taxes in Louisville? I have cable and broadband as well. |
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CBN Tech
Premium
join:2006-11-10
Louisville, KY
 ·Insight Communicat..
| I'll look at my bill when I get home. I may have the taxes and 911 charges but I do know on my bill where it says telephone charges it says 25.00. I have not look at the taxes part but I will when I get home and let you know.
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CBN TECH |
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Matt_31
Who Hit The Power Button
Premium
join:2003-02-21
Jasper, IN
clubs:
| reply to promike
Years ago I was a CSR for a phone company for a short time, companies are REQUIRED to charge you fees by law and they vary by where you live. However as we have noticed in the last year some companies have made crap "fees". Im not saying this is line is. Its something to atleast find out about.
Heres some info
»www.fcc.gov/cgb/consumerfacts/un···ing.html, I also suggest you call insight and ask them what they are.
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Intel E6600 2.4, 4gigs Ram, 2 - 150GB Raptor's HD's Raid 200gig Maxtor, Nvidia 8800GTS, Vista Home Premium x64 SP1 |
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Xanmi
@insightns.com
| reply to promike
It is not false advertising. There is a disclaimer that does talk about fees and taxes. There is a 6$ subscriber line fee that goes to the maint and upkeep of the phone lines around the city. Then there are the taxes that no one but the govt has control over. When your phone goes out during a storm for any reason, I am sure you will be glad you paid the line fee so that Insight has all of the needed materials to rush out there and fix it for you. |
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gadawg
join:2006-01-27
Louisville, KY | reply to CBN Tech
Our phone service is 41.50. We are about to go into our third year since the triple play bundle. Got a letter today saying our bill would go up $3.00 and still be discounted instead of the full price. |
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promike
join:2002-09-11
Latonia, KY | reply to Xanmi
I everyone pays a $6 line fee then Insight should advertise $31 plus taxes and fees. |
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