MrShag
join:2006-07-09
Hamilton, ON
 ·Mountain Cable
| reply to MrShag
Re: Boned Install pt2
As an estension, I had received a call from you.
I understand that you tried to help.
However, I still am pissed.
After being told that the phone will be trannsfeerwed by the 7th of april. A month after the oringial instal. I was told that I would be able to port the number.
I was told to let the guys go ahead and make an appointment for the tech support guys. I didn't need them, becuase they had assigned a temporary number, and it seemed to work. They even called me on it, to say that there was a problem with the port. I called MCable, and delt with it. I called back 5 minutes later to let them now, to try again.
she told me again that it would be another five days, and she would rebook the service call, not even thinking that I was calling in from my apartment.
While I was at school, and in and out with my 34week pregnant wife. I had been back and forth to my school. After she had given birth, 2 techs came a knocking on my door on wedneday, to tell me that they were here to connect my phone, the original manager called me after the techs had left. He was surprised as I was that they were there.
I had lost internet, and he told me that that might be normal. When I came back that night, there was still none. two days, and two seperate calls to the office, and 5 calls back, they came yesterday.
The tech was again decent, did his job, and then waited for the modem to establish. The internet didnt come back on. He messed about looking at cables and what not.
He then called back, and the office didnt re-attach the internet to the modem. So they had to re-provision from there.
Sounds like someone didnt hit the enter key enough. Which sounds like what happened on the phone install.
Again can someone tell me what I am paying for?
Especially when I get a 1/2 month of sevice for free.
So I think i might move to teksavvy in a month or two, once things settle around here.
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" Hi Im such and such, and I use Mountain Cable Vision because they offered me a deal fir the promo, not to mention I have no choice." |
