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okjoe6
@telus.net
| reply to psydfx
Re: FYI:CRTC orders TELUS to rebate customers for LD access fee
I heard the Telus PR guy on the radio today. Don't expect your money any time soon as they suggest they want to appeal.
Radio Dude: What is the $2.95 charge for if the customer never uses LD?
Telus dude: But they get access to one of the most advanced LD networks in the world!!!
Radio Dude: But they never use it.
Telus dude: But it covers the cost of them having that access to it!! (oh, they can opt out if they really want to)
What cost is that? The cost of typing a key on a keyboard to gain or deny access? Pushing a button? Those that use it should cover the cost, not those that don't use it.
Telus seems to have a motto opposite to Google: "Only do evil". 
They don't seem to care about how the public perceives their company. They treat customers as stupid, trying to wow them by saying "it costs a lot to do all this new amazing high-tech stuff", but those in the know are quite aware that isn't where the costs are. Telus is obviosly on a money grab desperate to economically compete with their competition by these types of practices rather than just striving to be a better service oriented company. "Fairness" isn't in their vocabulary. They really are getting quite sleezy. | |
used2btelus
@bc.ca
| If you want to stick it to them, switch your telco service to Shaw. That's what we did the moment this LD access crap was put on our bill, and we refused to pay for it on that last statement.
It took more then a few phone calls, but they eventually backed off and credited the $2.95. Now I could really care less about 3 bucks, but it's the total principle that they just ram whatever they want down the unsuspecting publics throat then fight tooth and nail against their customers wishes.
Hopefully they will one day get the act together, but as long as the cellular gouging feeds the Telco's wallets it won't. | |
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