|reply to cypherstream |
Re: [TWC] Time Warner Navigator
Ugh.. this new Mystro software is driving me crazy. We have 2 DVRs but only one has been upgraded to Mystro. I find it hard to believe that TW "upgrades" us to something with less features than what we had before. Is there a way we can voice our frustration so that they will fix these issues?
Here are some of the things that we're missing:
1) When fast forwarding and rewinding, it no longer displays the time (yes I know there is a time on the left hand side, but not being over the fast forward bar, it makes it difficult to know the time).
2) When fast forwarding and rewinding, you can no longer use the left and right arrow to move to the next 15 minute interval marker. We used this all the time to really get through shows, now we have to wait for fast forward to work. (this appears to be solved by holding down FF or RW for a few seconds... it will jump ahead or back in 15 min increments).
3) When in Guide mode and clicking favorites, the channel actually changes and the guide goes away instead of the guide jumping to the next favorite channel and staying in guide mode.
4) Day +/- buttons do not seem to work; only get the "loading data" message.
5) Menus are very slow.
The only good thing thus far is that the side bars on non-HD channels are now black instead of gray.
Are these problems driving anyone else crazy?
So I called to complain about my issues and she said that I could get a new DVR with Passport on it and that it wouldn't be upgraded to Mystro/Navigator (our other DVR wasn't upgraded).
Is this true? She said that they had had so many complaints that they weren't upgrading any more. I'm not sure if I believe her; I think she just wanted me off the phone.