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Forums » At AT&T, Human Contact Costs Extra » What is going on?
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jc100

join:2002-04-10

reply to spewak
Re: What is going on?

I guess if I can understand the person and the job stays in the U.S., its a small price. However, if the call center gets outsourced to Ali Baba in India where I can't understand a word, then I've got issues. With as many jobs as we see going overseas, we need to find ways to keep them here. At least the companies are being upfront about it, instead of working the cost into the bill automatically. Still, I wish things didn't have to come to that.

Skippy25

join:2000-09-13
Hazelwood, MO
You mean like the way they already worked the cost of every employee they employ to perform any service including the janitors into their current charges?

This is yet another cost of doing business they are working in below the line.
Forums » At AT&T, Human Contact Costs Extra


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