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Forums » US Telco Support » AT&T » AT&T West » [Line Problem] Sporratic connection with PRO Package
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[Modem] Speedstream 5360 seems to be dropping connection »
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d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV

reply to g0t_rice91
Re: [Line Problem] Sporratic connection with PRO Package

I think this might be a line problem that will ultimately need AT&T intervention, but maybe not.

Please post the results, both DMT chart and missing tone bin results, from the DMT tool here: »www2.dslreports.com/faq/14165 for your line when it it has the slow speeds and when it is at the normal full speeds (maybe by doing a modem power cycle?) so that we can compare the line conditions under the two speeds.

Also when your modem is slowed, which hybrid # is listed in the modem log: »192.168.0.1/log.htm ?


g0t_rice91

join:2006-02-07
Bellflower, CA

When slowed it's Hybrid 1

Here is the chart when it's slowed

»img72.imageshack.us/img72/7699/g···dvx7.png

Downstream Maxrate (Estimated): 1844
Upstream Maxrate (Estimated): 941

Bit tones with notches/missing bits:

bit(s) 111:255 478.6875 - 1104 KHz

Here it is when it's at the right speed.

»img265.imageshack.us/img265/9182···drv6.png

Downstream Maxrate (Estimated): 3008
Upstream Maxrate (Estimated): 941

Bit tones with notches/missing bits:

bit(s) 38 163.875 - 168.1875 KHz
bit(s) 44:52 189.75 - 228.5625 KHz
bit(s) 101:104 435.5625 - 452.8125 KHz
bit(s) 131:140 564.9375 - 608.0625 KHz
bit(s) 146:152 629.625 - 659.8125 KHz
bit(s) 155 668.4375 - 672.75 KHz
bit(s) 160 690 - 694.3125 KHz
bit(s) 166:173 715.875 - 750.375 KHz
bit(s) 175 754.6875 - 759 KHz
bit(s) 183:185 789.1875 - 802.125 KHz
bit(s) 188:255 810.75 - 1104 KHz

The sync crashes about 1 minute and slowly starts to downgrade itself. It keeps crashing until it hits about 800kb/s and it stays pretty stable with exclusions of little sync drop here and there.
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Forums » US Telco Support » AT&T » AT&T West[Modem] Speedstream 5360 seems to be dropping connection »
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