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Forums » US Telco Support » Verizon » Verizon Fiber Optics » [FiOS] e-mail problem
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FIOS internet /ONT at 220v »
« All of a sudden can't access email over SSL?!  

dainbramage
I'M Just Not That Into Me
Premium
join:2000-09-02
Lynn, MA
clubs:
·Verizon FIOS

1 edit

[FiOS] e-mail problem

just got off the phone with the Verizon tech. Could not resolve the problem with my e-mail. Cannot connect and there is no error message given. Does anyone have the Verizon web page where the e-mails are stored for Outlook Express? I would greatly appreciate it. Thanks in advance.
--
They say God has existed from the beginning of time and will exist beyond the end of time.
Can you imagine trying to sit through his home movies?
permalink · 2008-04-29 12:54:30 · Reply to this
oldeguy
Premium
join:2007-08-04
Phoenixville, PA

Re: [FiOS] e-mail problem

If you have Verizon Yahoo! go to your home page (home.verizon.yahoo.com/) and find the "Mail" link.
permalink · 2008-04-29 16:49:43 · Reply to this

Smith6612
Premium
join:2008-02-01
united state		 If you just have regular Verizon service, with no AOL, Live or Yahoo, go to »verizon.net and log into your Verizon account. There should be a link around there that will take you to your mail.
permalink · 2008-04-29 17:09:47 · Reply to this

Rattler

join:2001-04-13
Havertown, PA
·Verizon Online DSL
·Verizon FIOS

 This may be related...

I have 5 sub-accounts under my main one. Today, four of them were OK (could get email from the POP3 server and log on from V* Central). One of them, which has been in use for four years, would not allow me to log on. It rejected my username and password combo both from my email client and attempted log ons to netmail and my account via the web.

I finally had to call V* and have them reset the account password - then it was back to normal. Don't know what may have happened but we did have a power failure here today for several hours - really shouldn't have had any effect though.
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons
permalink · 2008-04-29 17:50:43 · Print · Reply to this

Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY

1 edit		 You have to make the pop3 server incoming.verizon.net and the stmp server outgoing.verizon.net You also have to setup your user name and password for authentication. If they ran the tech wizard you have an icon that says Fios Summary. It is all explained in there.
permalink · 2008-04-29 22:36:48 · Reply to this

dainbramage
I'M Just Not That Into Me
Premium
join:2000-09-02
Lynn, MA
clubs:
·Verizon FIOS

 The FiOS tech told me to call Microsoft, but I know there is a webpage out there that holds the emails for Outlook Express since I linked to it so I could get some of my emails a while back.
All the Verizon support is for Yahoo mail. This is strange since Outlook express' POP3 server is incoming.verizon.net and the StMP server is outgoing.verizon.net. And to sign in, I have to use my.name@verizon.net.
When I had DSL there used to be a web page that I could go to so I could check my email when DSL was acting up. So, if anyone remembers when that would be great. Thanks in advance.
--
They say God has existed from the beginning of time and will exist beyond the end of time.
Can you imagine trying to sit through his home movies?
permalink · 2008-04-30 09:24:27 · Print · Reply to this

darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
·Verizon FIOS
·Comcast

Re: [FiOS] e-mail problem

said by dainbramage See Profile :

The FiOS tech told me to call Microsoft, but I know there is a webpage out there that holds the emails for Outlook Express since I linked to it so I could get some of my emails a while back.
All the Verizon support is for Yahoo mail. This is strange since Outlook express' POP3 server is incoming.verizon.net and the StMP server is outgoing.verizon.net. And to sign in, I have to use my.name@verizon.net.
When I had DSL there used to be a web page that I could go to so I could check my email when DSL was acting up. So, if anyone remembers when that would be great. Thanks in advance.
A few things: POP is a way of (usually) downloading your email from Verizon's mail server(s) to your local computer. Once you do that (and unless you have it explicitly configured to do otherwise), that email is now on your computer/harddrive and only newer email will then show up on Verizon's server.

The "web page" you're referring to is probably something like: »webmail.verizon.net/signin/ which will only have access to your email that is still on Verizon's mail server(s).

incoming.verizon.net and outgoing.verizon.net actually are NOT for Verizon/Yahoo mail server; those are incoming.yahoo.verizon.net and outgoing.yahoo.verizon.net

If you want to try narrowing down the problem between Verizon's POP servers or Outlook Express, download a different POP/mail client, configure it not to delete items off the mail server and then try to connect to incoming.verizon.net and see that works or not.
permalink · 2008-04-30 09:50:19 · Print · Reply to this
bgraham

join:2001-03-15
Smithtown, NY
·Verizon FIOS

 I had not used my VZ email in over a year. I set it up when I got DSL 4 years ago and it worked just fine when I got FIOS 2 years ago. I cannot remember when I last got any email from this account.

I use my own domain name for my email address so have no use for VZ email. Last week my server went down and I needed my VZ email. Of course it never worked.

I went to the verizon.net web page and read the email set up and found out that the old mail.verizon.net was replaced with incoming/outgoing.verizon.net. That never worked either, then I changed the account set up where it says "My outgoing server (SMTP) requires authentication". Now everything works just fine.

Nowhere does VZ mention this on their web site help.
permalink · 2008-04-30 12:55:52 · Print · Reply to this

Gary A

join:2008-03-02
Odessa, FL
·Embarq
·Verizon FIOS

Re: [FiOS] e-mail problem

Setup instructions can be found here for Outlook Express: »netservices.verizon.net/portal/l···Id=16777

There are additional help pages for Vista MS Mail, Outlook 2002, Outlook 2003 and for the Mac.
permalink · 2008-04-30 13:18:43 · Reply to this

dainbramage
I'M Just Not That Into Me
Premium
join:2000-09-02
Lynn, MA
clubs:
·Verizon FIOS

 I used another email program Mozilla Thuderbird and got a message "Server does not respond" so it looks like Verizon is having a problem and doesn't know it.
All my setting were correct and in accordance with the Verizon website.
--
They say God has existed from the beginning of time and will exist beyond the end of time.
Can you imagine trying to sit through his home movies?
permalink · 2008-04-30 15:43:10 · Reply to this

Gary A

join:2008-03-02
Odessa, FL

Re: [FiOS] e-mail problem

Strange?!? I have 4 verizon.net email addresses and I can access all 4 with Outlook Express.
permalink · 2008-04-30 16:58:44 · Reply to this

dainbramage
I'M Just Not That Into Me
Premium
join:2000-09-02
Lynn, MA
clubs:
·Verizon FIOS

 Still cannot connect with Outlook Express. When looking at Tools > Accounts I see leave messages on server. That is where I want to go. Surely someone out there knows where that is?
--
They say God has existed from the beginning of time and will exist beyond the end of time.
Can you imagine trying to sit through his home movies?
permalink · 2008-05-01 12:08:43 · Reply to this

Gary A

join:2008-03-02
Odessa, FL
·Embarq
·Verizon FIOS

Re: [FiOS] e-mail problem

Here is the VZ webmail login site: »webmail.verizon.net/signin/

I just went there and was able to login using my email address and password. I then clicked on "View your Inbox" and it displayed all my received messages.

Try clicking on the link and signing in.
permalink · 2008-05-01 17:53:12 · Reply to this

Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY

Re: [FiOS] e-mail problem

Darcilicious told him to do that 6 posts ago.
permalink · 2008-05-01 21:41:20 · Reply to this

Gary A

join:2008-03-02
Odessa, FL

Re: [FiOS] e-mail problem

I know. I was hoping maybe if he heard the same thing from else...
permalink · 2008-05-01 23:00:57 · Reply to this

dainbramage
I'M Just Not That Into Me
Premium
join:2000-09-02
Lynn, MA
clubs:
·Verizon FIOS

 It won't let me put it my verizon p/w, and, yes, doh, I missed it. Sorry. That's why my name is what it is. Sometimes I do read over things. I do want to thank all the help. Verizon does bury it's really helpful pages like a dog burying a bone.
--
They say God has existed from the beginning of time and will exist beyond the end of time.
Can you imagine trying to sit through his home movies?
permalink · 2008-05-02 10:59:31 · Reply to this

dainbramage
I'M Just Not That Into Me
Premium
join:2000-09-02
Lynn, MA
clubs:
·Verizon FIOS

 When the Verizon people were here setting up FiOS, they set up YAHOO as the primary email account and when I go to that Verizon page it takes me to Yahoo.
This is what I get: You have chosen to use Yahoo as your portal with your Verizon Online Broadband service. Click here to sign in to your Verizon-Yahoo mail box.
So, it's off to checking around some more.
--
They say God has existed from the beginning of time and will exist beyond the end of time.
Can you imagine trying to sit through his home movies?
permalink · 2008-05-02 11:23:26 · Print · Reply to this

darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
·Verizon FIOS
·Comcast

Re: [FiOS] e-mail problem

said by dainbramage See Profile :

This is what I get: You have chosen to use Yahoo as your portal with your Verizon Online Broadband service. Click here to sign in to your Verizon-Yahoo mail box.

Okay... so when you sign in, do you see your email?
permalink · 2008-05-03 10:40:29 · Reply to this

dainbramage
I'M Just Not That Into Me
Premium
join:2000-09-02
Lynn, MA
clubs:		 It got me to my Yahoo mail, not Outlook Express.
But today when I tried Outlook, all my mail started coming in. I guess all I had to do was wait.
permalink · 2008-05-04 12:53:45 · Reply to this
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« All of a sudden can't access email over SSL?!  

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