basicinstinct911
@suddenlink.net
| slow download to rapidshare.com I'm having big problems and don't know enough to identify where my problem is. I can download anywhere else pretty good.
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\virgil>cd c:\
c:\>ping rapidshare.com
Pinging rapidshare.com [195.122.131.13] with 32 bytes of data:
Reply from 195.122.131.13: bytes=32 time=175ms TTL=49
Reply from 195.122.131.13: bytes=32 time=156ms TTL=49
Reply from 195.122.131.13: bytes=32 time=155ms TTL=49
Reply from 195.122.131.13: bytes=32 time=154ms TTL=49
Ping statistics for 195.122.131.13:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 154ms, Maximum = 175ms, Average = 160ms
c:\>tracert rapidshare.com
Tracing route to rapidshare.com [195.122.131.13]
over a maximum of 30 hops:
1 15 ms 10 ms 15 ms r74-193-139-1.lkchcmta01.lkchla.by.dh.suddenlink
.net [74.193.139.1]
2 9 ms 11 ms 11 ms laftaggc01-fex0303.ma.dl.suddenlink.net [208.180
.48.121]
3 17 ms 17 ms 28 ms shvpbbrc01-gew0204.ma.dl.suddenlink.net [208.180
.197.81]
4 25 ms 18 ms 18 ms cdm-66-76-31-37.lfkn.suddenlink.net [66.76.31.37
]
5 21 ms 21 ms 35 ms cdm-66-76-31-34.lfkn.suddenlink.net [66.76.31.34
]
6 21 ms 33 ms 21 ms cdm-66-76-30-133.tylrtx.suddenlink.net [66.76.30
.133]
7 20 ms 20 ms 21 ms cdm-66-76-30-5.tylrtx.suddenlink.net [66.76.30.5
]
8 25 ms 26 ms 25 ms te-7-4.car4.Dallas1.Level3.net [4.71.122.17]
9 23 ms 32 ms * vlan89.csw3.Dallas1.Level3.net [4.68.19.190]
10 34 ms 35 ms 35 ms ae-83-83.ebr3.Dallas1.Level3.net [4.69.136.161]
11 77 ms 73 ms 72 ms ae-7.ebr3.Atlanta2.Level3.net [4.69.134.22]
12 64 ms 71 ms 71 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
13 68 ms 67 ms 71 ms ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
38]
14 71 ms 70 ms 72 ms ae-82-82.ebr2.Washington1.Level3.net [4.69.134.1
53]
15 159 ms 160 ms 162 ms ae-44.ebr2.Paris1.Level3.net [4.69.137.61]
16 163 ms 161 ms 163 ms ae-2.ebr1.Frankfurt1.Level3.net [4.69.132.142]
17 161 ms 154 ms 155 ms ae-13-55.car3.Frankfurt1.Level3.net [4.68.118.14
5]
18 171 ms 156 ms 153 ms rapidshare.com [195.122.131.13]
Trace complete.
c:\> | |
|
 Araiden
join:2008-04-12 | Re: slow download to rapidshare.com Looks like to me that the latency is really high to those sites. Your latency doubles once you hit paris1.level3.net and stays around the same from there. I suspect those servers are overloaded. | |
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bdinlb
@suddenlink.net
| Re: slow download to rapidshare.com Same thing has happened to me... Your tracerp is exactly like mine was. Suddenlink says they have no cap, rapidshare says they are not the problem. When I called Suddenlink the first person said they have been getting this asked a lot lately regarding rapidshare.
I am lucky to get 10kb/s on a rapidshare dl (have been a premium member for over a year - this just started a week or so ago). Anywhere else I get 600kb/s and up.
Sorry I can't help but just wanted you to know there are other passengers in the boat. | |
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| dfreeman
join:2008-03-15
Meadow Vista, CA | The latency doubles because that is a long hop from Washington DC to Paris, France. Rule of thumb on latency is 10ms per 1000 miles one way. Tracert reports round trip latency numbers. | |
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kyleroberson
join:2008-05-02
1 edit | Suddenlink is responsible for this, not Rapidshare. Megaupload speeds are also capped.
I could previously get 600kb down using a download manager and it seems to be capped at 50kb or so. It can dip to as low 10kb when they're feeling especially cruel.
I called their tech support and asked if the site had been throttled. They claim that they don't do this. I also asked if I have exceeded some type of bandwidth quota and I haven't.
I contacted Rapidshare and they said that it's the provider (Suddenlink). I can get the same file from Verizon at the speed that I previously got on Suddenlink. That seems pretty damning to me.
It seems like a silly reason to switch service providers but I'm probably going to unless I can get a resolution.
Here's a test file for you. It's pictures of cats if you're curious.
»rapidshare.com/files/107207259/L···zip.html | |
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basicinstinct911
@suddenlink.net | thanks for replying. They finally said they would make a request for the network specialist to look at it. I knew I was in trouble when the tech didn't even know what a bottleneck was. | |
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basicinstinct911
@suddenlink.net | Re: slow download to rapidshare.com yeah it's definitely suddenlink.net because I gave my friend my account info and he can download at 150 KB/sec from at&t dsl
Any advice ops? Your help in the matter would be appreicated. | |
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Zorack
join:2001-12-14
Fayetteville, WV | I averaged 400k a sec downloading that file,no problem here. | |
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| kyleroberson
join:2008-05-02
1 edit | Re: slow download to rapidshare.com Zorack: Please post a tracert if you're still getting decent speed.
Hopefully this is just a temporary network issue. | |
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basicinstinct911
@suddenlink.net | I hope soo.. been like this for a week.. I'm having withdrawals | |
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StoppingBy
@suddenlink.net | Re: slow download to rapidshare.com I am also on sudden link and am getting SLOW speeds -- I will call tomorrow and ask if there is anything they can do. What is everyone else hearing? | |
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| | kyleroberson
join:2008-05-02 | Re: slow download to rapidshare.com Suddenlink told me that Rapidshare was performing slowly and that they hadn't capped it. I didn't bother to escalate it beyond a first level tech when I called, but I probably will when I'm off for the day on Monday. | |
|
zipo
@suddenlink.net
| I contacted them both as well, suddenlink said I had a bad signal and it was causing it (useless phone tech) they sent out a service person and he gave me a new cable, said I had great signal. Told him what the real issue was with rapidshare.com and he hadn't heard anything about it, but said he would ask about it in his monday meeting. He gave me his personal cell co call on monday to see what's going on. I also get the same speeds as you guys max 12kb. Also once my tracert hits the paris location it bogs down.. I will let you know what he says on monday. | |
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| kyleroberson
join:2008-05-02
| Re: slow download to rapidshare.com Today is the first day that I've had a decent transfer speed since the Friday the 25th.
I'm back to ~200kb/s with a download manager. This is still down from 600, but at least it's not 10.
Please let me know if your results are similar. | |
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GeorgetownTX
join:2006-11-28
Georgetown, TX
| I tried the download linked earlier in the thread and got around 4Mbit from my 8Mbit service. This was early Sunday morning so there shouldn't be a lot of congestion. I would say that is not bad for an overseas download.
When the latency is high because the server is far away (160ms when I tried it), your TCP window size comes into play. Some quick math says that to sustain 8Mbit (1MByte/sec) download with 160ms latency, you would need a TCP receive window size of 160KB (that much data in-flight). That is significantly higher than the default TCP window size in Windows XP. There are many articles online about adjusting your TcpWindowSize and associated settings. For window size of 160KB you would also need Tcp1323Opts enabled and SackOpts might help too.
I'm not saying your problem is not with suddenlink or level3, but make sure your client machine can suck that much data from high latency connection before blaming them.
Here's one good article on TcpWindowSize and associated registry settings: »speedguide.net/read_articles.php?id=157 | |
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basicinstinct911
@suddenlink.net | I'm getting about 300-350 KB/sec this Sunday morning up from 10 KB/sec. I'll let you know if it sustains. | |
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basicinstinct911
@suddenlink.net | well that didn't last very long.. back down to 30 KB/sec | |
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StoppingBy
@suddenlink.net | I am back at between 50 and 300...it is very erratic, but it is much faster than before. | |
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| kyleroberson
join:2008-05-02 | Re: slow download to rapidshare.com Meh. I had 300kb/s this morning and now it's back to 15-30.
Guess I'll be calling Suddenlink after all. | |
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kyleroberson
join:2008-05-02
| Gave Suddenlink another call and asked to be escalated. This got me to a second level tech.
He said that they do not have any control over the routing of the site. If it's fast at one point and slow at another then that's just how it is. He restated that they are not filtering or limiting the transfer speeds.
I asked to be escalated again and he said that even the network admins would be unable to address this. I told him that this was a large enough concern that I would change providers and he said even that wasn't enough to make anyone take action.
I didn't feel brushed off. The answer was just unsatisfactory. I'll be giving Verizon a call tomorrow unless this magically fixes itself.
Feel free to give them a call and see if you can do any better. | |
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bdinlb
@suddenlink.net
| Re: slow download to rapidshare.com Same 10kb/s speed here. Been that way for a couple weeks. Calling Suddenlink will not help since the customer service group have no control over what the head honchos at suddenlink decide to do.
GeorgetownTX,
It has to be Suddenlink. I have let others try out my rapid account that use other ISP's. They are having no issue getting a fast dl speed. I have used Rapidshare with Suddenlink for almost a year as a premium rapid user. I never had an issue with speed and could easily hit 500/600kbs+ each time. | |
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| | kyleroberson
join:2008-05-02 | Re: slow download to rapidshare.com That's my story as well. I've had a premium account for the past year or so without problems.
This doesn't need a registry tweak, unless I'm missing the 'fix this awful tracert' key. | |
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basicinstinct911
@suddenlink.net | Still slow overhere in S.W. Louisiana about 50 KB/sec | |
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SickAndTired
@suddenlink.net
| I to live in South West Louisiana; the Ft. Polk/Leesville/DeRidder area and I also can confirm that Sudden Link is slowing down access to sites like Rapidshare/Megaupload/ Torrent sites.
Torrents still download very fast but some of the more popular torrent sites load so slow that they time out and you can't get to the files so that you can see who is seeding what.
On a positive note I can download a 5 minute song in less than 5 seconds on I-tunes and if I'm on a legit site like twit.tv I can get download speeds of a megabyte to a megabyte and a half a second easily, especially after peak hours like in the late afternoon or late at night.
To make a long story short; if your purchasing stuff legally or the free stuff is being openly shared on the up and up, you can get some blazing speeds with Sudden Link considering the fact your out in the backwoods. If your looking to pirate content you might as well hang it up because Sudden Link is throttling with no mercy. | |
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basicinct911
@suddenlink.net | speeds appear to be back up this morning for now 200-400 KB/sec | |
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xao
@suddenlink.net | in canyon tx lucky to get 6 or 7 kb premium user for almost a year | |
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A432
@suddenlink.net | I have suddenlink here in midland, tx and for the past week or two my download speed for rapidshare and megaupload decreaced drastically. I might just have to switch ISP's if suddenlink doesnt fix this. | |
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Menudo
@suddenlink.net | Re: slow download to rapidshare.com Midland here too. I get 10kbs MAX on rapidshare and not much better on megaupload. It has to be suddenlink. | |
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Menudo
@suddenlink.net | Re: slow download to rapidshare.com Just an update, I tried rapidshare and megaupload this morning and was pulling down over 100kbs on RS and over 200 on MU. I wonder if they are only throttling it during peak hours? | |
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Menudo
@suddenlink.net | Re: slow download to rapidshare.com Update: As of 8 this morning I was pulling down normal speeds on rapidshare and MU. As of 8:40 my MU speed has dropped to 30kbs. RS is below 10 again. Seems like they start throttling it at around 8:30. | |
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StoppingBy
@suddenlink.net
| Rapidshare can be used for multiple reasons. It is the best hosting place for family videos, which I do use rapidshare for. So, I should be throttled? Also, I logged a ticket with Suddenlink, the guy on the phone who was the main tech said he used Rapidshare, and had excellent download speeds. | |
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basicinct911
@suddenlink.net | well I'm glad someone is getting good speeds. Maybe I need to get a job with Suddenlink? | |
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jxp05j
@suddenlink.net | Same speeds here in amarillo, tx. I can get 40 kbs late at night when I hold my tongue right. I got so used to over a meg at my school, this is going to kill me if it isnt changed soon. | |
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