cabana
now in peppermint
Assistant
join:2000-07-07
New York, NY
Host:
AT&T Southeast
56k Lookout (Broad..
| Re: Getting tired of the trolls and vandalism Comments directed to the general audience and not meant to single out anyone in particular:
This site was founded on the FREE exchange of commentary about Broadband Services. To lock down the reviews would be counter intuitive to the mission of this site: to assist members in getting the best broadband experience possible.
ISPs should have the ability to weigh in and assist ... and other members should be able to say ... "hey I had that experience too... and this is what I did"...
As long as the follow up comments are:
a) based on service and experience
b) not a long diatribe or a one man/woman mission to either tout superior service to the exclusion of anyone else having a negative opinion, or
c)exact vengeance for perceived injustices
then comments are more than welcome.
Some feel the need to constantly manipulate the reviews. This is unfair and does not benefit anyone.
We offer a place to lay down on the floor and throw a temper tantrum or glowingly write love letters to your ISP...
HERE: »Rants, Raves, and Praise
To those that question updates in a review -- updates are welcome - as in ...
a) hey they fixed my problem
b) arrrrgh they STILL haven't fixed my problem
c) they sent me packing and now I am with ACME ISP
d) all of the above
REHASHING the same issue over and over again -- ie simply re-stating the SAME comments is not helpful.
Some members constantly manipulate scores to affect "revenge" which is not helpful to ANYONE.
Members risk losing the right to review if abuse is confirmed.
In turn, ISPS may lose the right to be listed if they are found to abusing the review queues.
The reviews are meant to be a platform for visitors to our site to leave and read honest critique ...good ...bad... or downright ugly.
The point of the Review Queue is to MAKE SERVICE BETTER FOR ALL -- NOT TO BEAT UP MEMBERS OR ISPS.
The REVIEW QUEUE is also meant to be a fair venue to pat an ISP on the back for getting it right ... and to show HONEST avenues for improvement when ISPs get it wrong.
The review queue is not meant to be a town square to host a whipping post.
We do our very best NOT to interfere with reviews other then to remove obvious slander, foul language and any issues with common decency and privacy.
To that end we ask the those that post take RESPONSIBILITY for thier actions when they post a review -- honesty is great -- pursuing one's own special agenda is not helpful.
IF there is ever any question about a comment to a follow up in a review - then contact your friendly neighborhood moderator. Simply blasting someone with personal insults is not allowed.
We understand that your BROADBAND SERVICE is crucial to daily life. And many take it personally when they are not getting the service they deserve. This site is meant to empower members to get the best service possible - to that end -- a little common sense and public manners go a long way in getting people to jump on "your" bandwagon to assist. |
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