shadowfax
Premium
join:2007-01-06
Lexington, KY
 ·Windstream
| reply to redblkjck
Re: Problems DSL after 8PM, Sanford NC
Yep, in our rush to trouble shoot the data issues that has everybody upset, everyone forgets to pick up the phone and see if the phone is working. For example, I once went on a data trouble report of the IP address dropping from the server every other minute, the guy had problems for a couple of weeks befor getting fed up and calling. It took me about 30 minutes to locate the problem, a squirrell made a nice little nasty nest in a splice enclosure. The guys line had a solid cross on it and was completely dead. Once the nest was cleaned out, I resplice the line, and everything was ready to go. If he would have picked up his phone and realised the phone was dead, the problem would have been fixed in 24 hours, instead of 2 weeks. Go figure. |
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redblkjck
Premium
join:2001-11-07
Sanford, NC
| Well there is not much noise on the line that I can definitively say it's a problem. I can say there is softness in the line. I did notice my SNR is jumping all over the place tonight. It's sitting between 6 and 10 then goes -4, -8, drops circuit, 17, 12, 10, 6, 4, 10, 10, -5, -8, drops. That is taken directly from the phone jack in the NID with filter. It's dropping about every 45 seconds right now. I'll try and get another ticket opened up. |
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redblkjck
Premium
join:2001-11-07
Sanford, NC
| Guess I will have to wait till Monday and stop by the local office. The automated process is telling me there will be a service charge if they come out and find no problem with my voice line. Which unless they come out at night, there's not really a problem. If they show up and I am not here to explain what is going on... I'm screwed on a service call fee. Tried the help desk again. After 20 minutes of waiting, the help desk disconnected me soon as they picked up. I've had enough frustration with the India help desk. I'm not calling back.
I threw my 5100 back on to see if the problem still exists. It does. The signal reported is a bit higher on SNR and Ant 12/51 but the problems of the SNR fluctuating and dropping is the same. |
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redblkjck
Premium
join:2001-11-07
Sanford, NC
| reply to shadowfax
They switched the mode back to DSL2 from FAST.G, the SNR went up to being around 18 afterwards. Will have to wait to see what it does at night time. Talked to another tech who thinks this area might just be over subscribed. There are three more subdivisions added on within 1/2 mile. One is almost fully populated, the other two are being built on. They were not buying the bridge tap idea, said I should be having problems all the time rather than just at night...See how it goes. |
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