Jan Janowski
join:2000-06-18
Skokie, IL
 ·AT&T Midwest
1 edit | [Vista] Printer that prints test page--but won't print in IE
OK.... 3 hour old Dell Laptop with Vista Home Premium. I've configured 2 different Network printers: An old HP LaserJet 4Plus, and an HP OfficeJet 7310. Both are network printers. Both printed out test pages... Both will print from Word 2007, but ONLY ONE -- The HP LaserJet 4 Plus, will print successfully from IE on the Print Icon. Both printers are seen in IE Printer list, and both print in other programs, but only one prints in IE, which is V7.0.6000.16643.
I feel like a betatester....
I've created a 2nd printer selection on the one that won't print in IE, and that works the same way...
Any suggestions?
--
Looking for 1939 Indian Motocycle |
|
auggy
Premium,Mod
join:2001-12-24
Brockville, ON | What happens when you try to print in IE to the OfficeJet 7310?
Also, if you right-click the IE icon and select "Run as administrator" can you then print to the OfficeJet 7310?.
What drivers are you using for OfficeJet 7310? |
|
Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | reply to Jan Janowski
When I print to the 7310, the print selection screen shows the 7310, but when I print, no data goes to the printer.
I have looked for a print manager as in XP, but no document goes there... and it doesn't show in Systray, nor does that document eventually trip the 'Document didn't print' window.. No data shows on the swtich or printer.
If I print to the LJ4+, it works: Data goes through swtich to printer.
If I do all the above in Word... Both printers work fine.
The Only user on this computer is an Administrator login.
I tried various right clicks on IE logos, but "Run as Administrator" wasn't an option on any of them...
Using the official VISTA 7310 All in one Color printer driver/Suite off HP website..
Printer works fine on Word, just doesn't work in IE.
????
--
Looking for 1939 Indian Motocycle |
|
auggy
Premium,Mod
join:2001-12-24
Brockville, ON
 ·Cogeco Cable
·Bell Sympatico
Host:
Microsoft Help
| said by Jan Janowski  :I tried various right clicks on IE logos, but "Run as Administrator" wasn't an option on any of them... The "Run as Administrator" option should exist if you right-click the IE icon, such as the desktop IE icon, Quick Launch icon, etc., which you use to launch IE, prior to launching IE. |
|
Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | reply to Jan Janowski
There ar 2 IE icons.. One had "Run as Administrator".. other didn't. Set for Run as Administrator... Same.
Neither setting will print with 7310 printer.
Also verified it has nothing to do with pop-up blocker or philsing filter... or AV or Firewall.
did see a printer icon briefly show up at lower center just above the systray.. stays on too briefly to click on it...
Thanks for suggestions by the way... but no success yet
--
Looking for 1939 Indian Motocycle |
|
auggy
Premium,Mod
join:2001-12-24
Brockville, ON
·Cogeco Cable
·Bell Sympatico
Host:
Microsoft Help
1 edit | To rule out a problem with IE's protected mode try temporarily disabling IE's protected mode (I am assuming you have not disabled UAC):
IE > Tools > Internet Options > Security > then un-check "Enable Protected Mode"
Restart IE and then see if you can print with 7310 printer.
Afterwards re-enable the "Protected Mode".
Also, if you have any other browser installed such as Firefox, can you print to the 7310 printer using that browser? |
|
Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
2 edits | reply to Jan Janowski
That's it!! Prints with protected mode Unchecked...
Re-enabled....
What is the direction now, a custom level?
EDIT I tried Medium from Medium High.. No difference..
Tipoff to all this is watch for the icon on the printer that shows up in lower right center and systray.
What's happening is the printer icon is being turned off (it flashes briefly) at the bottom of the screen....
--
Looking for 1939 Indian Motocycle |
|
Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | reply to Jan Janowski
found the "What's printing" window in control panel printer area.. When it prints (Word 2007) the document reports a size. When it doesn't print (IE) the document goes to the "What's Printing" window, but WITHOUT A SIZE !!!!
Software Bug!
P.S. I have not turned off UAC, but was considering doing it...
--
Looking for 1939 Indian Motocycle |
|
bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs: 
·Verizon Online DSL
| reply to Jan Janowski
If it prints with protected mode off in IE, then it is using folders for temporary storage that are not set to a Low integrity level.
Vista creates the necessary folders for printing by default in the %TEMP% folder, but many third-party disk cleaning tools remove this by mistake.
To Recreate the Needed Low Integrity Folder:
• Browse to the Temp folder of your user account, i.e. C:\Users\\AppData\Local\Temp
• Create a new folder and name it as Low
• Open a command prompt with elevated privilege and enter this command to set the LOW folder as low integrity folder:
ICACLS "%userprofile%\AppData\Local\Temp\Low" /setintegritylevel (OI)(CI)low
Messages similar to this will be seen:
processed file: C:\Users\Bill Castner\AppData\Local\Temp\Low
Successfully processed 1 files; Failed processing 0 files
You should now be able to reset protected mode for IE and be able to print.
--
============
MS-MVP 2004 - -2008, ASAP Member
Users Helping Users
|
|
Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
2 edits | reply to Jan Janowski
There was already a 'Low' folder at that location....
There is also a "Low" folder within the "Low" folder.
Entered the command exactly as suggested, and the answer was Identical to your post.
However, the 7310 did not print. I'm still getting that flash of a printer icon at botoom right center of window, and the filesize is still not displaying in the print menu.
Edit: Have also tried setting a custom level and picking settings set for disable to Prompt, to see if I could stumble across the answer... didn't get anywhere.. reset custom setting back to medium high.
--
Looking for 1939 Indian Motocycle |
|
bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:
·Verizon Online DSL
1 edit | reply to Jan Janowski
Then there is an additional folder. The whole notion of integrity levels on the folders determines whether it succeeds or fails under Protected Mode. It may well be that HP is using a Low folder under All Users, or Common Files, or under %TEMP%\Low
md "%TEMP%\Low"
md "%ALLUSERS%\AppData\Local\Temp\Low"
ICACLS "%TEMP%\Low"/setintegritylevel (OI)(CI)low
ICACLS "%ALLUSERS%\AppData\Local\Temp\Low" /setintegritylevel (OI)(CI)low
I am just guessing here; you can use ProcessExplorer by Sysinternals to trace what actual folders are being used.
Remember that the integrity level is not visible in Explorer; any folder created by a user (or a process) has only Normal integrity. Protected Mode requires the additional step of setting the integrity to Low. |
|
Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | reply to Jan Janowski
Only one user.
Looked in ProgramFiles/HP It has a "common" folder full of .dll's. Temp folder has what looks like binary's. No low there.
Is there a way of determining what the name of an IE print would be? If so, I could search to see where the printed IE file was... (Grabbing at straws)
--
Looking for 1939 Indian Motocycle |
|
bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:
·Verizon Online DSL
| reply to Jan Janowski
It does not matter if there is only one user; the entire NT family is designed to accomodate multple users. Thererfore there are profile storage areas for this, and many drivers, including printer drivers, write to the ALLUSERS space as a result.
I really do not know where your driver is attempting to write temporary storage; ProcessMonitor or similar would allow you to trace this.
Wherever that storage might be, it has to have its integrity level set to Low to be able to be acessible by a program running in Protected Mode. No execeptions. A write is not possible otherwise.
--
============
MS-MVP 2004 - -2008, ASAP Member
Users Helping Users
|
|
auggy
Premium,Mod
join:2001-12-24
Brockville, ON | reply to Jan Janowski
Also, have you tried uninstalling and reinstalling the printer? |
|
Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
3 edits | Yes... Even re-downloaded the 7310 Vista package...
Same.
The more I fight this, the more it appears that the lack of filesize of the printed image is the major part of the problem.
I'm going back to looking for "Low" again..
Gee--I wish the Search tool was more like XP. Search is finding all sorts of things that have nothing to do with "low".
It sure follows protected mode on, though..
One last thing here: Upgrading to SP1 made no change in the problem...
It's fast becoming a pain in the butt.
--
Looking for 1939 Indian Motocycle |
|
Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
2 edits | reply to Jan Janowski
I'm Stuck...
Can't contact MS. They will tell me to call Dell.
Dell will tell me it's not them....
So, I email'd HP tech support... And posted on Dell Vista forum.
If I get any answers.... I'll post here...
Where do I go to get my Vista Betatesting Rewards?
--
Looking for 1939 Indian Motocycle |
|
Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
| reply to Jan Janowski
Nothing heard from HP yet, but posted at Dell forum, and received reply that it may be a known issue, with a fix. Went to HP website and that paticular fix has not been released for the 7310 printer yet.
What does turning off protected mode do, exactly?????
Thanks.
--
Looking for 1939 Indian Motocycle |
|
bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:
·Verizon Online DSL
1 edit | Turning off Protected Mode disables one of the security highlights of Vista.
In protected mode, nothing you "run" from the internet can make a registry or file change, create a new file or process, or run an existing file or service. They are forbidden.
The whole point of making sure there are "Low" integrity folders is to safely allow some file activity by a process being hosted by Internet Explorer. A process run in Low integrity can only read, write and access resources that are specially set to be of Low integrity. Most of the file area, all existing files, all existing process, all existing services, are of Medium to High integrity and cannot be directly manipulated by something running with only Low integrity.
Discussion:
Protected Mode in IE7:
»blogs.msdn.com/ie/archive/2006/0···963.aspx
Introduction to Integrity Levels in Vista:
»www.securityfocus.com/infocus/1887
--
============
MS-MVP 2004 - -2008, ASAP Member
Users Helping Users
|
|
Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
| reply to Jan Janowski
Thanks for that info. I'm gonna contact IT guys at work to see if they have a phone number for HP support.
Maybe calling directly to them will give input as to where the print are being placed....
--
Looking for 1939 Indian Motocycle |
|
DSmithLady
Premium,MVM
join:2002-04-23
Deep South
clubs:
| reply to Jan Janowski
said by Jan Janowski :I'm Stuck... Can't contact MS. They will tell me to call Dell. Dell will tell me it's not them.... So, I email'd HP tech support... And posted on Dell Vista forum. If I get any answers.... I'll post here... Where do I go to get my Vista Betatesting Rewards? It can't be a Dell issue. I have a HP laptop I got for Christmas w/Vista installed and a Cannon IP6700D printer that has the identical problem. I can only print with protected mode off. When I turn it on...print preview shows a blank page.
--
It's really easy to join one of our Cancer fighting teams. JOIN TEAM HELIX! JOIN TEAM DISCOVERY UD/TSC! |
|
