Jan Janowski
join:2000-06-18
Skokie, IL
 ·AT&T Midwest
1 edit | [Vista] Printer that prints test page--but won't print in IE OK.... 3 hour old Dell Laptop with Vista Home Premium. I've configured 2 different Network printers: An old HP LaserJet 4Plus, and an HP OfficeJet 7310. Both are network printers. Both printed out test pages... Both will print from Word 2007, but ONLY ONE -- The HP LaserJet 4 Plus, will print successfully from IE on the Print Icon. Both printers are seen in IE Printer list, and both print in other programs, but only one prints in IE, which is V7.0.6000.16643.
I feel like a betatester....
I've created a 2nd printer selection on the one that won't print in IE, and that works the same way...
Any suggestions?
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auggy
Premium,Mod
join:2001-12-24
Brockville, ON | Re: [Vista] Printer that prints test page--but won't print in IE What happens when you try to print in IE to the OfficeJet 7310?
Also, if you right-click the IE icon and select "Run as administrator" can you then print to the OfficeJet 7310?.
What drivers are you using for OfficeJet 7310? | |
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | When I print to the 7310, the print selection screen shows the 7310, but when I print, no data goes to the printer.
I have looked for a print manager as in XP, but no document goes there... and it doesn't show in Systray, nor does that document eventually trip the 'Document didn't print' window.. No data shows on the swtich or printer.
If I print to the LJ4+, it works: Data goes through swtich to printer.
If I do all the above in Word... Both printers work fine.
The Only user on this computer is an Administrator login.
I tried various right clicks on IE logos, but "Run as Administrator" wasn't an option on any of them...
Using the official VISTA 7310 All in one Color printer driver/Suite off HP website..
Printer works fine on Word, just doesn't work in IE.
????
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auggy
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Brockville, ON
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Host:
Microsoft Help
| Re: [Vista] Printer that prints test page--but won't print in IE said by Jan Janowski  :I tried various right clicks on IE logos, but "Run as Administrator" wasn't an option on any of them... The "Run as Administrator" option should exist if you right-click the IE icon, such as the desktop IE icon, Quick Launch icon, etc., which you use to launch IE, prior to launching IE. | |
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | There ar 2 IE icons.. One had "Run as Administrator".. other didn't. Set for Run as Administrator... Same.
Neither setting will print with 7310 printer.
Also verified it has nothing to do with pop-up blocker or philsing filter... or AV or Firewall.
did see a printer icon briefly show up at lower center just above the systray.. stays on too briefly to click on it...
Thanks for suggestions by the way... but no success yet
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auggy
Premium,Mod
join:2001-12-24
Brockville, ON
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·Bell Sympatico
Host:
Microsoft Help
1 edit | Re: [Vista] Printer that prints test page--but won't print in IE To rule out a problem with IE's protected mode try temporarily disabling IE's protected mode (I am assuming you have not disabled UAC):
IE > Tools > Internet Options > Security > then un-check "Enable Protected Mode"
Restart IE and then see if you can print with 7310 printer.
Afterwards re-enable the "Protected Mode".
Also, if you have any other browser installed such as Firefox, can you print to the 7310 printer using that browser? | |
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
2 edits | That's it!! Prints with protected mode Unchecked...
Re-enabled....
What is the direction now, a custom level?
EDIT I tried Medium from Medium High.. No difference..
Tipoff to all this is watch for the icon on the printer that shows up in lower right center and systray.
What's happening is the printer icon is being turned off (it flashes briefly) at the bottom of the screen....
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | found the "What's printing" window in control panel printer area.. When it prints (Word 2007) the document reports a size. When it doesn't print (IE) the document goes to the "What's Printing" window, but WITHOUT A SIZE !!!!
Software Bug!
P.S. I have not turned off UAC, but was considering doing it...
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
2 edits | There was already a 'Low' folder at that location....
There is also a "Low" folder within the "Low" folder.
Entered the command exactly as suggested, and the answer was Identical to your post.
However, the 7310 did not print. I'm still getting that flash of a printer icon at botoom right center of window, and the filesize is still not displaying in the print menu.
Edit: Have also tried setting a custom level and picking settings set for disable to Prompt, to see if I could stumble across the answer... didn't get anywhere.. reset custom setting back to medium high.
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | Only one user.
Looked in ProgramFiles/HP It has a "common" folder full of .dll's. Temp folder has what looks like binary's. No low there.
Is there a way of determining what the name of an IE print would be? If so, I could search to see where the printed IE file was... (Grabbing at straws)
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auggy
Premium,Mod
join:2001-12-24
Brockville, ON | Also, have you tried uninstalling and reinstalling the printer? | |
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
3 edits | Re: [Vista] Printer that prints test page--but won't print in IE Yes... Even re-downloaded the 7310 Vista package...
Same.
The more I fight this, the more it appears that the lack of filesize of the printed image is the major part of the problem.
I'm going back to looking for "Low" again..
Gee--I wish the Search tool was more like XP. Search is finding all sorts of things that have nothing to do with "low".
It sure follows protected mode on, though..
One last thing here: Upgrading to SP1 made no change in the problem...
It's fast becoming a pain in the butt.
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
2 edits | I'm Stuck...
Can't contact MS. They will tell me to call Dell.
Dell will tell me it's not them....
So, I email'd HP tech support... And posted on Dell Vista forum.
If I get any answers.... I'll post here...
Where do I go to get my Vista Betatesting Rewards?
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DSmithLady
Premium,MVM
join:2002-04-23
Deep South
clubs: 
| Re: [Vista] Printer that prints test page--but won't print in IE said by Jan Janowski :I'm Stuck... Can't contact MS. They will tell me to call Dell. Dell will tell me it's not them.... So, I email'd HP tech support... And posted on Dell Vista forum. If I get any answers.... I'll post here... Where do I go to get my Vista Betatesting Rewards? It can't be a Dell issue. I have a HP laptop I got for Christmas w/Vista installed and a Cannon IP6700D printer that has the identical problem. I can only print with protected mode off. When I turn it on...print preview shows a blank page.
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
| Nothing heard from HP yet, but posted at Dell forum, and received reply that it may be a known issue, with a fix. Went to HP website and that paticular fix has not been released for the 7310 printer yet.
What does turning off protected mode do, exactly?????
Thanks.
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bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:
·Verizon Online DSL
1 edit | Re: [Vista] Printer that prints test page--but won't print in IE Turning off Protected Mode disables one of the security highlights of Vista.
In protected mode, nothing you "run" from the internet can make a registry or file change, create a new file or process, or run an existing file or service. They are forbidden.
The whole point of making sure there are "Low" integrity folders is to safely allow some file activity by a process being hosted by Internet Explorer. A process run in Low integrity can only read, write and access resources that are specially set to be of Low integrity. Most of the file area, all existing files, all existing process, all existing services, are of Medium to High integrity and cannot be directly manipulated by something running with only Low integrity.
Discussion:
Protected Mode in IE7:
»blogs.msdn.com/ie/archive/2006/0···963.aspx
Introduction to Integrity Levels in Vista:
»www.securityfocus.com/infocus/1887
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
| Thanks for that info. I'm gonna contact IT guys at work to see if they have a phone number for HP support.
Maybe calling directly to them will give input as to where the print are being placed....
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | Here's an Update...
I have paid $34.99 to HP in order to talk to a tech...
And after I did he admidts that it is their problem, and at present there is NO PATCH available for this printer--Yet.
He also admitted that they have added a fix to some of the All-In-One Printers, but not this one yet...
He indicates that there might be a work around that can "get me by" until a patch is written (Patch is specifically for IE7, if I understand him).
I'm going to call them back later tonight and find out more about this "Work Around"....
Still, this (Printing) is something pretty basic, and I'm surprised it is this involved...
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bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:
·Verizon Online DSL
| Re: [Vista] Printer that prints test page--but won't print in IE The original workaround was to use a different driver from a related printer series. The easiest short term work around is probably to install the Microsoft driver for the Deskjet 6500 series, it provides the same printing features. Use the "add printer" command, install as a LPT1: device and then after the installation complete the installation by a change of the port to the appropriate USB or network device.
If the Duplex attachment is connected, there was floating around a GDX file patch. This is a text file, in XML format, and the patch simply changed some entries related to the duplexer. I have no other details.
To my knowledge HP has been promising a new driver for the 7310 under Vista since soon after they released the original in March 2007. Microsoft as you know has nothing to do with these drivers; they are written and certified by HP alone, who does not submit drivers for Microsoft WHQL testing and certification.
By the way -- how is the printer connected? Directly by USB cable? Is the port DOT4 or USB?
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
2 edits | Is the Deskjet 6500 a color printer?
The 7310 is set up as a network printer... Works fine under XP and Vista in Word 2007. A neighbor loaned me a Linky and I tested to see if WiFi vs Wired had anything to do with it... It doesn't, but I checked just to confirm... and test wireless prior to getting one for the home.
EDIT: Just did the search you suggested in Google.. Yep!!! That's the issue I've got!!!
I'll just have to see what the "work around" that he mentioned earlier today is... Later tonight...
Hope like heck that I get someone with less of an accent later tonight....
By the way-- HP tried multiple times to sell me a new printer "Guaranteed to work with Vista" prior to speaking to the Tech... That was pretty disgusting..
It's my first foray into Vista.....
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BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs:
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| Re: [Vista] Printer that prints test page--but won't print in IE said by Jan Janowski :By the way-- HP tried multiple times to sell me a new printer "Guaranteed to work with Vista" prior to speaking to the Tech... That was pretty disgusting. HP is pretty famous for that. And I agree, its pretty disgusting.
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
| OK.. After being on phone with HP, and them connecting to the laptop, and observing the computer settings, and after trying MULTIPLE things....
It is HP's opinion that the problem lies in the "handoff of data" between IE7 and Printspooler". The lack of size information in the print information window is proof, so they say...
HP has refunded my Chargecard for the charge incurred, and has suggested that I contact Microsoft....
It's a Dell Laptop... I don't think I can contact Microsoft because it's a Dell, right?
So... Now What?
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | Re: [Vista] Printer that prints test page--but won't print in IE said by bcastner :Lets try this: 2. Right click the printer driver file and choose "Run as Administrator". I'm a bit confused... What do you mean by the printer driver file? You mean the printer Icon..
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