joviyach
@comcast.net
|  [Speed] Problems in Chicago?
Earlier this afternoon there some kind of outage on Comcast HSI that lasted just a couple of minutes, but since then my speed has been horrible. I have rebooted, etc... to no avail. I have a friend about 40 miles away who experienced the outage as well at the same time. Is anyone else noticing horrible speed when surfing starting today? Just curious... |
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ztmike
1kwikgt
Premium
join:2001-08-02
 ·Comcast
 ·AT&T Midwest
| What tier you on? What do you get at the chicago speakeasy test?
Not that it matters much..being that I'm 60 miles east of Chicago..but Speeds have been fine today as far as I can tell.
--
www.youtube.com/watch?v=mdYueIC1pjM |
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joviyach
@comcast.net | I am on the bottom tier. As far as Speakeasy Test... I wish I could make it through the test, but my connection is so bad at this point it doesn't even seem to finish the download portion. |
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p_synthesis
join:2002-01-09
Darien, IL
| reply to joviyach
Speed is fine (when I'm connected). But since about 1:30 am 5/6/08, my connection has been flaky. I'm watching my router page and I sometimes see a valid IP but no gateway or no DNS. Sometimes I even see a private ip address assigned to me. Seems to have stabilized in the last 15 minutes or so. |
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Armada1
Heat Miser
join:2001-05-16
Chicago, IL
edit:
May 6th, @09:20AM
| reply to joviyach
Mine sucks as well. It started yesterday about right when the Cubs game came on tv, then the cable TV went out on our street, and everyone's comcast internet turned into dial up speeds. everyone called, so they said they would truckroll wed or thursday... nice.
I am in Lakeview
--
Formerly the Snow Miser... |
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joviyach
@comcast.net | It is still pretty slow today, but at least it is functional not like yesterday. |
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nerdydog
@comcast.net
| reply to joviyach
I live in Forest Park (10m west of downtown) and i found this forum because the past 2-3 days my speeds have been abysmal. I am downloading at like 20-40kb/s instead of like 5-700 kb/s.
websites are loading super slow too. repairing, disabling/enabling, powercycling the modem hasn't done squat.
anyone figure out what the heck the problem is here?
thanks |
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LarryE
join:2000-07-29
Chicago, IL | reply to joviyach
On the south side and just did a speed test, seems fine tonight.
 |
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joviyach
@comcast.net
| reply to nerdydog
I never did find out what the problem was, but it looks like it doesn't appear to have been just me. I didn't really do anything besides reboot and power cycle my router, that did not help immediately so I can only guess that whatever it was Comcast quietly fixed it in the background. |
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LarryE
join:2000-07-29
Chicago, IL
·Comcast
| When the tech was here and exchanged my modem he also went up on the pole and did something there. Whatever he did, it works just fine now. |
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Furious
@comcast.net
moderated:
May 10th, @02:17PM
|  reply to joviyach
Yes, my connection has gone bad as well. Started late last evening. Im in the south loop and paying $85 a month for a 16/2 connection and it's taking 30 seconds for a page to load...!!!
Get your stuff together COMCAST!!!! |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12 | reply to joviyach
Why isnt anyone calling for a service tech?
Just curious. |
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joviyach
@comcast.net | Personally I wait for at least a day before calling Comcast and aggravating myself with "please power cycle your modem, computer, etc..." and/or "it must be a problem with your computer". |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| said by joviyach :
Personally I wait for at least a day before calling Comcast and aggravating myself with "please power cycle your modem, computer, etc..." and/or "it must be a problem with your computer".
You mean they ask you to do the things that you would do yourself in your own line of troubleshooting? Thats CRAZY!
Thanks for the rant regardless. Not looking for help, not offering what is required for the community here to help, just posting to say your connection is slow although you refuse to call your provider and then posting to say its back again.
I cant wait until it craps out again. Color me "in suspense!"
For all the others, call in for a service call. Intermittant issues or not, they should be diagnosed and repaired. Modems go bad, NIC cards go bad, cable goes bad, fittings get water, splitters crap out, squirrels chew on lines.
Its not always a "My connection is slow, Im sure its the ENTIRE NETWORK that crapped out.."
--
CableTechs.org/"Horrible People with Integrity" |
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joviyach
@comcast.net
| I am sorry that for whatever reason you were unable to read the first post in the thread.
I was asking if anyone else was having problems because I knew of at least one other person who started having problems at the same time, and that person is 40 miles away. Part of my troubleshooting before "circling the wagons" around Comcast was to determine if this was a system/statewide issue or if it was just a coincidence.
In the past I have had technicians at my house. With the exception of the line techs who were very knowledgeable and helpful, I tend to know more about networking and computers in general than the people they send to my house or the people I get on the phone there. I am by now means a computer genius (as I am sure you will point out in your next flame posting here) but forgive me for expecting a little more than the same scripted answer every time I call when I am paying increasingly more for service every year that does not show any marked improvement to justify the increase. |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| Im not aware of a raise dprice for CHSI. Only raised speeds. And someone 40 mils away from you have an issue with their service can in no way be related to your service and is an extremely poor indicator of an area problem.
I think if you look through the forum you will see a random post "My speed is horrible?! Anyone else notice an issue?!!"
And you will see umpteen posts from AROUND THE COUNTRY let alone the same state saying "YES!!!!"
But no one realizes the amount of factors that can contribute, singularly, to a disruption in service. Four pages later people start posting their resolutions. Bad Modem, Bad drop, Bad splitter, Plant issue, Modem on Standby  etc etc. And apparently everyone of them is either a computer engineer or Bill Gates.
Just trying to shed some persepctive. Chicago, Forest Park, Darien... these are THREE different systems altogether. Threads like these mask more issues then they resolve.
--
CableTechs.org/"Horrible People with Integrity" |
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Furious
@comcast.net
| said by CableTool  :Threads like these mask more issues then they resolve. Wow!
Inquiring/sharing on information making the situation worse? That's a first...
It's true that many variables can affect our connection. However, most of us posting here are pretty good at troubleshooting our internet connection.
Phoning Comcast is of little use. We know the routine all too well by now. The disruption is likey on Comcasts end and it's usually resolved within a day or two.
I don't view my internet service any different than I view my water, gas, elect., and phone services. Those services don't have outages twice a month so our internet service shouldn't either.
At $85 a month, forget the promised 16/2 speeds, give me a stable internet connection first... |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| Everyone likes to lump their issues under "must be an area issue... Ill just wait"
"Yup, Joe Blow 40 miles away has a slow connection as well...."
Lets not mention that there are thousands of customers and plant between you two. So we all assume its the whole network. No one ever calls in, the issue pops up again... and again to the point of frustration.
Tech comes out.. finds water in the line causing the issue. Im sure everyone here is a genious at troublshooting your connection. Im just not sure when the last time was you climbed your pole... or took levels at the tap, or tracked back an issue to the last active...
Ive swapped a nic for a sub with less then dial up speeds. After a month of him complaining but not letting a tech into his home because his neighbor also had slow speeds.
After he saw his nic was the issue he called his neighbor. They let me in and had a bad, purchased SB4100. I came back that afternoon after he bought a new modem.
Blazing fast.
Both issues have lasted 6 months befor they called, 1 month after they called because they wouldnt let us enter.
Repeat that scenario 1000x and you will see what a cable tech sees everyday.
--
CableTechs.org/"Horrible People with Integrity" |
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Furious
@comcast.net
| Again, we're not your average Joe Blow troubleshooting this. Various PC's, routers, and modem swaps are pretty conclusive. It's network congestion, not a complete outage or customer hardware failure.
Climb a pole and troubleshoot from there you say? I thought that's why I paid Comcast...to provide service and PREVENT interuptions. They need a proactive network maintence approach.
My gas company doesnt wait for the gas lines/meters to leak before they send a tech out. They come out and conduct yearly inspections. I've never seen a Comcast tech out by our pole or a Comcast mail notice informing me of local area maintence/possible service disruption.
'Help keep Comcasts network running smoothly' was not in my service agreement.
IMO this is a simple case of Comcast overselling beyond its network capacity. |
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dabulls 44
@comcast.net
| reply to CableTool
said by CableTool :Just trying to shed some persepctive. Chicago, Forest Park, Darien... these are THREE different systems altogether. Threads like these mask more issues then they resolve. Technically isn't forest park and darien fed out of the Elmhurst head end, but they are totally different runs and nodes.said by CableTool : And someone 40 mils away from you have an issue with their service can in no way be related to your service and is an extremely poor indicator of an area problem. This is verry true. If your neighbors are haveing the same issue then you can say it might be a plant issue. what could be affecting one block could not affect the next. There can be many and many nodes in a city. |
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