shyn3
join:2007-12-20
Toronto, ON
| Unlimited Data on Bell
So I just called bell to cancel my service, because my contract ended last month and they offered to charge me 44.95
I called and they offered 37.95 but without unlimited usage.
After getting transferred to retentions they offered 37.95 + tax, for unlimited + 1month free on a 1-year contract.
Couldn't get them to go lower, but if you still want unlimited and bell, then thats a good option I guess. |
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theninjasqua
join:2007-09-26
Oakville, ON | Assuming they actually honor the 'unlimited' part of it.
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-theninjasquad |
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Ohrly
@bell.ca
| said by theninjasqua  :Assuming they actually honor the 'unlimited' part of it. Maybe for that first month HAH. As it stands even Bell employees have already STATED there isn't even an option for unlimited in your account details. Good luck. |
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Slot Zero
join:2003-08-13
Kingston, ON
 ·Bell Sympatico
·TekSavvy Solutions..
edit:
May 6th, @02:18PM
| reply to shyn3
said by shyn3 :but if you still want unlimited and bell, then thats a good option I guess. Good luck with that. I was offered the same deal back in March and they then tacked on an extra $30 for going over the 60 Gb cap. I mentioned that I was on "unlimited" but alas, it didn't exist anymore and the rep told me there was nothing they could do about it.
But it sure sounded good when the retention rep told me I'd definitely have it! 
Edit: From my personal experience, retention will tell you whatever you want to hear because it counts as a sale for that rep. And when you call in all upset about it the next month, it's somebody else's problem. Don't believe a single word they say and make sure you get them to email you the contract details, especially with the unlimited part. I guarantee you, they won't do it. |
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do dont
@videotron.ca
| reply to shyn3
There are many instance of Bell Rep, managers, executives, retention people, offering the people "unlimited". But alas it is not honored and then you are stuck in a year or 2 year contract.
Some people do properly get the 25$ unlimited option and have the 25$ credited back.
I would get it in writing.
A Bell firefighting team from one of the Executives are accessible here: »/forum/sympatdirect
Ask them if you will get unlimited and have it honored, if they won't confirm a definite "yes" in writing that you can print off, or won't send you an Email to confirm you will indeed stay unlimited for the duration of your contract, then let that speak for itself and take it as a warning before you committ to anything. |
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Bell Patrick
join:2007-09-12
edit:
May 6th, @02:58PM
| Officially the retention department or any other dept as a matter of fact should not be giving out unlimited bandwidth.
If they are, then most likely they are applying the credit manually month to month and are not authorized to do so. However we can investigate it for you if you wish, should your billing/usage prove otherwise.
In all, if an agent is promising you unlimited, they should send you a copy via e-mail to which you can read all of the billing details with the promise of unlimited. Personally I would probably get his agent ID and time to which the call was placed. 
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Bell Sympatico DSLR support, *New hours Mon To Fri, 1pm to 9pm |
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CanadianIron
join:2006-10-08
Beverly Hills, CA
edit:
May 6th, @03:08PM
| reply to shyn3
edited |
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Bell Patrick
join:2007-09-12 | corrected, thanks for pointing that typo out. |
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theninjasqua
join:2007-09-26
Oakville, ON | Its just a softcopy.
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-theninjasquad |
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Bell Patrick
join:2007-09-12
edit:
May 6th, @03:28PM
| Exactly ninjasquad, and once its sent out it also kepts a history in our database so that any agent can input your b1 info and see the contracts that were sent out and accepted via e-mail.
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Bell Sympatico DSLR support, *New hours Mon To Fri, 1pm to 9pm |
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Slot Zero
join:2003-08-13
Kingston, ON
·Bell Sympatico
·TekSavvy Solutions..
| reply to Bell Patrick
said by Bell Patrick :Officially the retention department or any other dept as a matter of fact should not be giving out unlimited bandwidth. Eggsactly, Bell Patrick. Luckily I did have the rep's name, date and time of call and a very nice rep from Moncton gave me the credit. She even explained that they don't have the option to add unlimited anymore and that it'd have to be a monthly credit.
It's a shame there's some agents doing this. No wonder you and Deadpool have your hands full on here! Whatever you two are getting paid, it certainly ain't enough. |
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theninjasqua
join:2007-09-26
Oakville, ON | reply to Bell Patrick
What are the options then for a customer who thinks they need more then 60gb a month of bandwidth?
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-theninjasquad |
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Bell Patrick
join:2007-09-12 | Extra bandwidth exceeded beyond 60GB is charged extra of course. Sadly it isn't free anymore or applied with a fixed price of 25$.
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Bell Sympatico DSLR support, *New hours Mon To Fri, 1pm to 9pm |
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choices
@videotron.ca
| reply to theninjasqua
said by theninjasqua :What are the options then for a customer who thinks they need more then 60gb a month of bandwidth? Move to a wholesale ISP who provides unlimited, or to a cable company that provides more than 60-gigs/month |
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shyn3
join:2007-12-20
Toronto, ON
| reply to shyn3
Retention called me after I said no.
They offered me 29.95 for unlimited.
Sounds 2 good to be true, and when I stated im switching to acanac internet they said they throttle speeds, and are a horrible ISP.
Also she mentionted it has only 3 hours customer service hours,and no phone support.
When I asked if bell throttles she was like ofcourse not, and I asked who does acanac pay for their host, she said no idea.
I love it, they calling me back tomorrow.
Thanks for the advice on getting a written contract, I'll make sure I get that before agreeing to anything.
Thanks for the heads-up guys, JP. |
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lol at bell
@videotron.ca
| said by shyn3 :Retention called me after I said no. They offered me 29.95 for unlimited. Sounds 2 good to be true, and when I stated im switching to acanac internet they said they throttle speeds, and are a horrible ISP. Also she mentionted it has only 3 hours customer service hours,and no phone support. When I asked if bell throttles she was like ofcourse not, and I asked who does acanac pay for their host, she said no idea. I love it, they calling me back tomorrow. Thanks for the advice on getting a written contract, I'll make sure I get that before agreeing to anything. Thanks for the heads-up guys, JP. LOL this is also funny.
It should also be forwarded to acanac |
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kbray
join:2005-01-08
Etobicoke, ON
·TekSavvy Solutions..
 ·Primus Talkbroadband
| reply to shyn3
With all this false info Bell employees are throwing around about the wholesalers, they may want to be careful.. this has a huge lawsuit written all over it.
I few calls recorded and played in court may just cost Bell more than a few lost customers. |
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fghgfh
@acanac.net | reply to shyn3
you wish. no one is suing bell OR ROGERS(why did we forget that rogers started this throttling bs) for anything they do
signing people up for services they never asked for.... bills.. all kind of shady stuff... |
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hgjghjhg
@acanac.net | reply to kbray
+ i have no idea about acanac's support. heard bad things too..
but the price is good |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| reply to shyn3
I am not surprised at all by this story. This type of unethical behaver is common place at Bell. Not only from Bell's retention department, but also from the setup crew. We have warned the Bell executives many times. They seem to brush it off as a one time event, but in my opinion it goes way further up. For now we will continue collecting as much information as possible, but if these practices continue all options are open.
shyn3 Would you be so kind to send me a PM documenting your encounter with the Bell retention department. We would like to include this episode in our official records.
Best Regards,
Paul
»www.acanac.ca |
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