philS
join:2008-05-06
Lajas, PR
| [Installer] speed/acceleration problems
My Hughesnet connection just keeps getting worse, and their tech support has been unable to help. The obvious symptom is packet traffic grinds to a halt and/or I get error messages about “acceleration problems”. I can fix the problem sort of by clicking “troubleshoot” and then “fix the problem”. That gets me back to normal speed, for a little while. So I just keep repeating the process and I survive.
The connection worked great for 3 years, then all of a sudden when I got back in town late March it was almost unusable. I’ve read the other threads about these problems but have two general questions:
1) Is my problem simply Hughesnet or is it also my laptop?
2) Are we any further along on getting Hughesnet to clean up its act?
A few key facts:
1) This seems to be only a port 80 problem. I have no problem with streaming audio. Once it starts, it’ll stay up for hours. Likewise with a program called Secure Shell Socket which I think uses the ftp port.
2) A friend about 10 miles away has the same modem (7000S) and has no problems. I took my laptop over to his place and immediately started getting the same problems.
3) Hughesnet tech assistance has had me try everything they can think of. Nothing helps. They talked me into upgrading to the 7000. Seemed to help until the installer left, then right back to where we were.
4) I’ve run the Hughesnet speed test several times and like others have gotten weird results like uplink speeds 10x downlink.
5) Reading a recent thread I tried “turbo breakdown”. May have helped, probably too soon to tell, but what does it do, do you have to undo it somehow, and how do you get to that cgi part of the modem that will accept such commands?
Any help, suggestions or comments would be much appreciated.
Phil |
|
philS
join:2008-05-06
Lajas, PR | What's up folks? I guarantee a whole bunch of you know a whole lot more about this than I do. Any comments at all would be appreciated.
Thanks
Phil |
|
mark470
eh?
Premium
join:2002-01-09
Hooksett, NH
 ·Comcast
| reply to philS
your laptop at a friends place same problems,sounds like your laptop may have a issue and we all very well know hughes aint perfect.
if you have a place that has cable or dsl try that to.
and your browser may or may not be configured to use the hughesnet cache server, general i find the cache is worse.
--
my heart belongs to a canadian, she is the best. |
|
yankale
join:2008-05-13
| reply to philS
Hi Phil, I am having the same problem with HN7000S system. For those interested, I have been having this problem for weeks and have been troubleshooting it as best I could before calling Hughesnet. I have connected each of my 3 laptops to make sure it is not my machine - all get the same accelaration error messages. Today I actually installed my spare (brand new) entire arm on the system - it worked fine for several hours - then the acceleration errors came back. Using Firefox instead of IE gets the same problem. Have you resolved your problem yet? If so please help. Does anyone else know the solution? Thanks. Yankale |
|
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| reply to philS
If you guys would actually specify the error(s), you might get some more folks interested in pitching in here. We can't draw many meaningful conclusions from something as general as "I'm getting acceleration errors". Let's start with the exact error wording, and what you're doing when it occurs.
Phil - start by uninstalling those non-Windows applications that are not performing to your expectations. You might get lucky and find which is/are causing conflict. If the issue persists, troubleshoot with MSCONFIG by disabling suspect StartUp executables.
//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5 |
|
Zeke62
join:2008-04-28
Wolcott, VT
| I have been having the web acceleration problem for 2 months. I have been in weekly contact with tier 4 people (they call me). I am told it is a problem with their satellite and they are working on it. Very complicated problem and they don't know when it will be fixed. I get the same story every time they call...... I am on 87W. They won't put me on a different satellite unless I pay for it.
FYI to grohgreg... The error message says "Web Acceleration Error (506) Suspected Recent Satellite Link Outage" |
|
GraniteGirl
join:2006-03-05
Chiefland, FL
| We have been getting the same error message sporadically the last few weeks. One other problem we run into - the speed test thingy for hughes is out of order. We get an error message - sorry I did not write down the exact wording, but it seems to be from Hughes's end. Tried to run a speed test on both the laptop and desk top and had the same message. Made me think it was not the machines. Lat time we did a speed test (13th May) things were just fine.
We are running on Alltel EVDO via tethered cellphone at the moment ($25 a month plus regular cellphone fee for unlimited access - not a bad deal)
Anyway - our Hughes net was just pathetic tonight. Just had to vent a little |
|
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
edit:
May 23rd, @11:14PM
| reply to Zeke62
said by Zeke62  :The error message says "Web Acceleration Error (506) Suspected Recent Satellite Link Outage" It means the HPEP server at your NOC didn't responding for that particular transaction. Like all computers, they sometimes hang - and even need a periodic restart. Sometimes they simply don't get (or understand) the page request due to transmission errors. I get the 506 occasionally - usually clearing it by simply resending the page request. I've never seen consecutive 506s in excess of a few minutes duration.
You might be interested in reviewing the Turbopage/TPC Error Refs and Turbopage/Advanced Cfg
//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5 |
|
