brambling
join:2003-12-18
edit:
May 8th, @11:14PM
| No DSL in Nashville
I have ELN DSL provisioned by Covad (3.0mbps) on a shared line in BellSouth territory. Speedstream 5360. DSL light off even when connected to NID. Guess I'm part of the bulk migration? Will I have BellSouth when this is over? |
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RogerADSL
join:2004-12-10
Lawrenceville, GA | Re: 2nd day no DSL in Nashville
 I'd bet on it... |
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brambling
join:2003-12-18
edit:
May 7th, @11:31PM
| reply to brambling
...day 3...I now have a Level III ticket issued...maybe I should ask my uncle down the street if his ELN DSL is down too?
first online support agent "reset my connection" ? didn't work...
second online support agent walked me through the troubleshooting script for a UHP modem, which I do not have:
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DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
 ·magicjack.com
 ·Stephouse Networks
·EarthLink
| reply to brambling
'DSL light suddenly off' sounds like some sort of CO issue. Either it's a botched hardware migration or a switch to Bellsouth. If it's a botched hardware migration, a de-provision and re-provision [physically disconnecting and reconnecting the DSL] should fix it. In my case, Earthlink wasn't bright enough to figure this out even when Covad and I found the telltale evidence and spelled it out to them in so many words. I'm curious to see how this is resolved. |
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brambling
join:2003-12-18 | forgot to mention my DSL light is now on, but no response from PPPoE server |
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DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT | reply to brambling
If the DSL light is on, then it's not the problem I had, unless Covad finally hit Earthlink with a clue-by-four about the migration issue and they ordered the disconnect/reconnect. |
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brambling
join:2003-12-18
edit:
May 9th, @05:58PM
| Well, after being told five or six times from reps in the Dominican Republic and India to power cycle my modem after they "make changes on their end," they are sending a ticket to Covad... Still no service...
I spoke to my uncle and he's been out for days too, but he's already in the process of dropping Earthlink DSL for Clearwire.
I just called for status on my ticket and the turnaround time changed from 4 hours to one business day. I am getting sick of the false promises the outsourced reps are scripted to say. I have been told three or four times "I assure you this will solve your problem" and I still don't have service 
*** UPDATE ***
It is not day five an no service. I was called by an outsourced rep last night, and called him back this morning. He told me the problem was fixed. After power cycling the modem, still no response from PPPoE server. I told her I was sick of the B.S. responses that things are being fixed. I will tell them when it's fixed...
*** FINAL UPDATE ***
It's fixed, with a Covad IP address, and the same tested upload/download as before.  |
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