[MCE] XP SP3 Issues

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Duchess44
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Just tried to install and when Windows restarted, it would only start in safe mode. Had to do a system restore. I don't know what the issue is. Can anyone help me with this?

Not sure what info you need, but I will post what I believe is needed. If you need other information, please just let me know and I will do my best to provide it.

HP Pavilion a1330n
Windows XP MCE SP2
IE7

Thanks to anyone that can help with this.

permalink · 2008-05-07 00:05:24 ·

bluepoint join:2001-03-24 1 edit	Re: [MCE] XP SP3 Issues Where did you get SP3? According to XPSP3 standalone download site, MCE is not one of the required system. System Requirements Supported Operating Systems: Windows XP Home Edition ; Windows XP Professional Edition ; Windows XP Service Pack 1; Windows XP Service Pack 2
	permalink · 2008-05-07 00:26:43 ·

Duchess44
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Re: [MCE] XP SP3 Issues

said by bluepoint

:

Where did you get SP3? According to XPSP3 standalone download site, MCE is not one of them.

System Requirements

Supported Operating Systems: Windows XP Home Edition ; Windows XP Professional Edition ; Windows XP Service Pack 1; Windows XP Service Pack 2

Got it at windows update. And I have Windows XP SP2 installed. XP MCE is considered XP Home/Pro I believe. Correct me if I am wrong.

permalink · 2008-05-07 00:32:37 · Print ·

bluepoint join:2001-03-24	Re: [MCE] XP SP3 Issues You might be right, if windowsupdate offered it then it must be appropriate for MCE but who knows we're talking about MS.
	permalink · 2008-05-07 00:36:27 ·

cocothebean You Are My Nightmare Premium join:2002-11-16 Carson City, NV	It offered me 3 times to update and when I do it fails!!! I sure wish Microsoft would work out all the bugs with their programs before unleashing them on the public!!!
	permalink · 2008-05-07 00:27:47 ·

bcastner
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MCE is a supported base release.

Can I ask what version of MCE?
There are specific issues that need to be dealt with for MCE2002 (only) prior to the installation.

Can I ask what appears when you click in Explorer: Help, About as to the Version of XP being reported?

Could you check in Control Panel, Add or Remove Programs, and see if there is a listing for XP Service Pack 3?

At the moment I am not horribly worried, but I would appreciate the answers to these questions as a basis for deciding where to dig deeper.
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permalink · 2008-05-07 00:43:50 · Print ·

Duchess44
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1 edit

Re: [MCE] XP SP3 Issues

said by bcastner

:

MCE is a supported base release.

Can I ask what version of MCE?
There are specific issues that need to be dealt with for MCE2002 (only) prior to the installation.

Can I ask what appears when you click in Explorer: Help, About as to the Version of XP being reported?

Could you check in Control Panel, Add or Remove Programs, and see if there is a listing for XP Service Pack 3?

At the moment I am not horribly worried, but I would appreciate the answers to these questions as a basis for deciding where to dig deeper.

Ok, when I click Help/About in Explorer, I get this:

Microsoft Windows XP Media Center Edition. Version 5.1
There is no year on it. But when I go into the Help and Support Center, it says Microsoft Windows MCE 2004. Is there another way to find out? Because I thought I had 2005.

There is no mention of SP3. Probably because I had to do a system restore to a restore point of 8:00PM, which is before I installed SP3 at 11:05PM.

Thanks for your help

permalink · 2008-05-07 00:59:08 · Print ·

TK421
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Canada

Re: [MCE] XP SP3 Issues

Duchess, the same thing just happened on my old WindowsXP Home system.

I was lazy trying to install a service pack without properly preparing. I used MS Update to install SP3.. when it finished I restarted the computer but it would not get back to the desktop - it kept restarting. I tried "Last known good configuration" and it blue-screened. Got it to start in safe mode and now still waiting for system restore to hopefully bring me back.

I'll try to figure out where I went wrong if restore works.. probably borked because I didn't disable Comodo firewall and Avira before installing SP3.

permalink · 2008-05-07 01:12:44 · Print ·

Duchess44 Premium join:2001-10-24 Chattanooga, TN ·Comcast	Re: [MCE] XP SP3 Issues Sounds like exactly what happened to me. It went right to the "do you want to start in the last known configuration" thing. I chose safe mode and had to system restore to an earlier time to get it back to desktop. I didn't disable AVG when installing. Wonder if that was the issue? Probably not.
	permalink · 2008-05-07 01:16:00 ·

TK421
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1 edit

Re: [MCE] XP SP3 Issues

Yeah I just sat down at this machine to see if anyone else had the same thing happen. Still waiting for restore to finish...

[edit]
Ok system restore worked. I'm not anxious to tackle SP3 again tonight..

Three simple steps to to take when I am ready to try again:

1. Download the full SP3 installer rather than use Windows Update.

2. Close all open programs, disconnect from the network, and disable security software.

3. Unplug all non-essential devices (printer, external hard drives, camera).

Could add: And make sure to have a recent backup.

permalink · 2008-05-07 01:21:15 · Print ·

bcastner
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1 edit

Promise me you will not go into Safe Mode if it happens again, and that you will not use System Restore. The choice if this happens again is to start XP in Normal mode.

1. Please check in Add or Remove Programs to see if there is an entry for Service Pack 3.

If so, Uninstall it. If you have IE7 or IE8(beta) installed, use Add or Remove Programs and uninstall.

2. Download the stand-alone SP3 package. This is 315mb, and will not be quick to download:
»www.microsoft.com/downloads/deta···ylang=en

3. When the download completes, reboot, and begin tapping frequently the "F8" function key. When the boot option menu appears, select Safe Mode (without Networking). Use as the Logon Name "Administrator" (without the quotation marks). Double click your SP3 dowload to install Service Pack 3.

4. Remember that if you see the Boot Option again after a restart, please choose to enter Normal mode.
When your Desktop finishes loading, reboot again.

Please advise of any issues you experienced.
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permalink · 2008-05-07 01:51:06 · Print ·

TK421 Premium join:2004-12-19 Canada	Re: [MCE] XP SP3 Issues I don't want to hijack the thread but I did try "normal" first, then "Last good," and finally safe mode - only then did it get to desktop. Back to you Duchess...
	permalink · 2008-05-07 01:56:22 ·

Duchess44 Premium join:2001-10-24 Chattanooga, TN ·Comcast	Re: [MCE] XP SP3 Issues said by TK421 : I don't want to hijack the thread but I did try "normal" first, then "Last good," and finally safe mode - only then did it get to desktop. Back to you Duchess... Yes, I did too. It just kept looping back to that same screen where you have to choose which start you want.
	permalink · 2008-05-07 11:21:59 ·

Duchess44
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said by bcastner

:

Promise me you will not go into Safe Mode if it happens again, and that you will not use System Restore. The choice if this happens again is to start XP in Normal mode.

1. Please check in Add or Remove Programs to see if there is an entry for Service Pack 3.

If so, Uninstall it. If you have IE7 or IE8(beta) installed, use Add or Remove Programs and uninstall.

2. Download the stand-alone SP3 package. This is 315mb, and will not be quick to download:
»www.microsoft.com/downloads/deta···ylang=en

3. When the download completes, reboot, and begin tapping frequently the "F8" function key. When the boot option menu appears, select Safe Mode (without Networking). Use as the Logon Name "Administrator" (without the quotation marks). Double click your SP3 dowload to install Service Pack 3.

4. Remember that if you see the Boot Option again after a restart, please choose to enter Normal mode.
When your Desktop finishes loading, reboot again.

Please advise of any issues you experienced.

Yes, I tried choosing Start in normal mode, or last known cofiguration. Both of them resulted in it going right back to that screen, in a loop. So I had to start in safe mode and do a restore.
Um, I posted above in my last post that I did that and there is no entry for SP3.
I have IE7 installed. Why do I need to remove it before installing SP3? I want IE7 and don't plan on removing it.

permalink · 2008-05-07 11:21:29 · Print ·

bcastner
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Re: [MCE] XP SP3 Issues

The reason for removing IE7 is given here: »XP SP3 and IE6, IE7 & IE8 (Beta) - Important Information

It is not absolutely necessary. But it does make very difficult the process of doing an in-place repair reinstallation in the future.

We will reinstall IE7 when SP3 has been fully installed.

My primary concern at the moment is that you cannot successfully revert a Service Pack installation by using System Restore. Your computer is presently in a completely unknown state, with pieces of Service Pack 2 and pieces of Service Pack 3 installed side-by-side. The only reason this is not completely obvious, is that you are using an archived set of registry hives. This has to be remedied.
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permalink · 2008-05-07 11:59:24 · Print ·

Duchess44 Premium join:2001-10-24 Chattanooga, TN ·Comcast 2 edits	Re: [MCE] XP SP3 Issues Ok so if I uninstall 7, will I have 6? Sorry if this seems a dumb question. Also, as I said, when I rebooted the last time, it would only boot into safe mode. What if this is the issue again? And I checked and I do have MCE 2005. It was in the add/remove programs
	permalink · 2008-05-07 12:36:45 ·

storm64007 Premium join:2001-05-21 Freeport, NY 4 edits	Same exact thing just happened to me and i have XP Home Edition. Could only boot up in safe mode after installing SP3. Bcastner- it wont let you start up in normal mode or last good configuration- that is the problem. You can only get in from safe mode. Guys, i disabled my virus an firewall- thats not the problem
	permalink · 2008-05-07 13:25:51 ·

TK421
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2 edits

Do we all have HP Pavilion?

Trying to narrow down the problem.. Just wondering if there is some connection to gdiplus.dll BSOD that occurred (and was supposed to be fixed) in beta versions of SP3.. I never installed any beta copy, but I do remember getting a "gdiplus" security update through HP Update software a few months (?) ago..

Google search "XP SP3 BSOD" (with quotation marks) and you will find more.

BTW I tried to install in safe mode using the steps bcastner posted above - no joy!

I have to go out now but I'll check back tonight.. good luck.

permalink · 2008-05-07 14:11:36 · Print ·

storm64007 Premium join:2001-05-21 Freeport, NY 4 edits	Re: [MCE] XP SP3 Issues Im on a compaq presario- basically same thing as HP pavillion i think.
	permalink · 2008-05-07 14:13:32 ·

Duchess44 Premium join:2001-10-24 Chattanooga, TN 1 edit	Yea I have HP Pavilion a1330n. I haven't tried reinstalling using the above steps yet. Im still trying to find out more info. I really don't wanna go through what I went through last night again.
	permalink · 2008-05-07 14:13:51 ·

storm64007 Premium join:2001-05-21 Freeport, NY	Re: [MCE] XP SP3 Issues said by Duchess44 : Yea I have HP Pavilion a1330n. I haven't tried reinstalling using the above steps yet. Im still trying to find out more info. I really don't wanna go through what I went through last night again. I tried reinstalling in safe mode- still the same loop- will not boot up- only in safe mode. WTF?
	permalink · 2008-05-07 14:21:00 ·

bcastner
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4 edits

Re: [MCE] XP SP3 Issues

For those in a reboot loop, where only Safe Mode is possible:

This issue is for the same reason that it happened under XP Service Pack 2 -- your OEM installed a Service driver that should not be on an AMD processor based machine.

See:
You receive a “Stop 0x0000007E” error message after you upgrade to Windows XP Service Pack 2 on a non-Intel-processor-based computer
»support.microsoft.com/kb/888372

Workaround -- for Non-Intel processor based computers ONLY

1. Enter Safe Mode.
2. Click Start, click Run, and enter this single word into the command bar that opens: CMD
3. In the black box that opens, type (carefully):

sc config intelppm start= disabled
(Note: there is a space after the "=" symbol)
exit

Stop at this Point -- Reboot and try Normal mode. If that works, (and it very likely will), do nothing else further to remedy the issue. Be sure to try a reboot to Normal mode several times.

==========================================

If still no joy, or you see a Blue Screen of Death message when attempting Normal mode, you can try one more item:

Open Device Manager, click View on the menu, click Show Hidden Devices, click Non-Plug and Play Drivers.

Locate the entry for ftsata2 in the list. (Do not be concerned if it is not found, just go skip the rest of the step.) Click twice, click the Driver tab, and change the Startup type from Boot to Demand.

5. Open Control Panel, System, Advanced, Startup and Recovery - Settings, and uncheck Automatically restart. This is to give you a chance for a readable error display if other issues happen.

Reboot into Normal mode.

Report back your success or failure. In particular, if an error message appears when you try to enter Normal mode, write down every single piece of information shown, and post it back here for examination.

Best wishes,
Bill Castner

* This issue is common for HP, and COMPAQ at the moment. The OEM images prepared at the factory and used to install XP contained the improper driver/service entry when used on AMD and not Intel-based processors machines.

There are likely other manufacturers where this issue also occured, at least for a period of time.
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permalink · 2008-05-07 14:45:25 · Print ·

Duchess44
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1 edit

Re: [MCE] XP SP3 Issues

So, in order to update, I have to do all of this mess? And, I didn't have this problem when I downloaded SP2. Had no problem whatsoever with that update. I don't know if I want to go through all of this. I think I may wait until there is another update that fixes this problem. This shouldn't be happening and I shouldn't have to go through all of this mess just to get their updates.

Sorry but I am just a little upset by all of this right now. Maybe I will try it later on, but it really does seem like quite a bit to go through and especially if you are not very computer literate. Alot of that looks like gibberish to me. And I know I will mess up my machine more than it already is.

permalink · 2008-05-07 14:48:31 · Print ·

bcastner
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Re: [MCE] XP SP3 Issues

It is not a Microsoft issue to fix.
The problem is that for a period of time the OEM manufacturer of your computer used the identical installation image of XP on both Intel and AMD computers.

Microsoft will not fix this for you.
If you need an easier way to do this repair, please advise. But quite honestly you need only type one short command sequence in a command session, and use Device Manager to check on the existence and startup state of a single driver. Total estimated time start to finish: two minutes.

If the repair is not made, you will not be able to install Service Pack 3. Since you used System Restore to revert your computer, you unfortunatly have to complete the SP3 installation. Your computer is, quite frankly, a mess.
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permalink · 2008-05-07 14:51:27 · Print ·

Duchess44
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Re: [MCE] XP SP3 Issues

Like I said, I am sorry if you took this as a personal thing, but I really do not mean to be short with you. I am just frustrated and worried that I will mess my machine up even more than it already is. I don't have the money to buy a new computer if this one goes down. I will probably try this later when I am not so frustrated.

I really, really, REALLY do appreciate your help. I swear

Thank you so much for sticking with me on this and working with me. I just need a few to get my nerves down. LOL...

permalink · 2008-05-07 14:53:53 · Print ·

bcastner
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Re: [MCE] XP SP3 Issues

Duchess44,

I did not take it personally. Nor felt you were trying to shoot the messenger. If you need a more automated approach to making the changes:

1. We fortunately installed earlier Recovery Console. Boot into Recovery Console. Use "Administrator" as the username.

At the command prompt that will appear on a fairly empty screen, type carefully:

disable ftsata2
exit

2. Boot into Safe Mode.

Using your mouse, left click once below where it says: "Copy to clipboard":

Open a new Notepad document. (Do not use a Word Processor or WordPad). Click "Format" and be certain that Word Wrap is not enabled.
Right-click | Paste the Code box contents from above into Notepad. Click File, Save as..., and enter (including quotation marks) as the filename: "RegistryFix.REG". Exit Notepad.

Double click your new file and agree to the registry merge when asked. You can then delete this new file.

Reboot to Normal mode.
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permalink · 2008-05-07 15:07:01 · Print ·

Duchess44 Premium join:2001-10-24 Chattanooga, TN	Re: [MCE] XP SP3 Issues Great. Ty very much for that. Now I do this, then do the install of SP3 and follow the instructions from WU from there, correct?
	permalink · 2008-05-07 15:12:54 ·

Doug45 join:2002-08-27 Wheaton, IL	Ok, After running the "Fix" I get the following blue screen error on normal boot: Stop:0x0000007E (0xC0000005,0xBAA98756,0xBACC342C,0x3ACC3128)
	permalink · 2008-05-07 17:13:40 ·

bcastner
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Re: [MCE] XP SP3 Issues

Doug45,

That is actually good news, as we are getting closer to having lift off.

First, check your work in Safe Mode.
Click Start, click Run, and enter: regedit
Navigate to the "Start" value of the registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
\Services
\Intelppm
In the right panel, examine the value "Start"
Change the 'Start' value to 4 instead of its setting of 1. To do this, right click on the value "Start" in the right panel and choose Modify.

If it does not read: 00000004 then edit it so that it does.

Now a question for you: what graphics adapter do you have, and if you remember, what is the name of the driver set you last installed for this adapter? You can check in Safe Mode with Device Manager to be certain.
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permalink · 2008-05-07 17:41:10 · Print ·

Doug45

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Re: [MCE] XP SP3 Issues

OMG bcastner, the registry change did it! I am so glad I came back to this forum. Microsoft support had me going down a different (probably wrong) and time consuming track.

Your help got me over the problem while keeping frustration to a minimum.

By the way, the graphics adapter is integrated on the motherboard. It is ATI Radeon xpress 200, driver version 8.17.0.0, 8/13/2005. Although it probably doesn't matter anymore.

Thanks again.

permalink · 2008-05-07 18:02:32 ·

dolphins Miami Dolphins Premium join:2001-08-22 Westville, NJ ·Comcast	Since I did this before the edit I typed sc config intelppm start=disabled exit into the run command not knowing I needed to type CMD first. I got the STOP: 0x0000007E (0x0000005, 0xBAAA8756, 0xBACC7430, 0xBACC721C) error) Uninstalled SP3 to gain internet access. Now I need to do it all over again? Do I need to repartition in order to install this update? -- Prevent Malware
	permalink · 2008-05-07 17:54:29 · Print ·

bcastner
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Re: [MCE] XP SP3 Issues

dolphins,

You do not have to do anything at the moment, nor change any of the things you have done. There is no reason to re-partition for the problems you are having. The issue is not for you one of drive space.

Using the Run line from Start, Run is perfectly acceptable.

STOP: 0x0000007E (0x0000005, 0xBAAA8756, 0xBACC7430, 0xBACC721C) error is almost assuredly related to your graphics adapter.

What brand is it, and what was the name of the last driver set used to update it, if any?
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permalink · 2008-05-07 17:59:01 · Print ·

dolphins
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1 edit

Re: [MCE] XP SP3 Issues

Display Adapter:NVIDIA GeForce 6150 LE
Display Board:GeForce
Video Processor:GeForce 6150 LE
Video memory size:256 MBytes
Adapter DAC Type:Integrated RAMDAC
BIOS String:Version 5.51.28.39.25
BIOS Date:04/05/06
Display Drivers:nv4_disp.dll
Driver Version:6.14.10.8208
Driver Date:2006-05-10 02:50:00
Inf File Name:oem31.inf
Inf Section:nv4_NV3x

Name:GeForce 6150 LE
Chip Type:GeForce 6150 LE
DAC Type:Integrated RAMDAC
Memory:256 MBytes

EDITED: For clarification.
--
Prevent Malware

permalink · 2008-05-07 18:04:46 · Print ·

lauriej

join:2005-01-31
Port Charlotte, FL

1 edit

i have a hp pc with amd chip. i checked this Locate the entry for ftsata2 in the list. (Do not be concerned if it is not found, just go skip the rest of the step.) Click twice, click the Driver tab, and change the Startup type from Boot to Demand

and it is disabled. my pc has mce version 2002 sp2 installed on it. and i already have ie7 installed

can i safely install sp3 or will i still need to do something else before i install it?

and should i do this before installing as my ftsata is already listed as disable?

At the command prompt that will appear on a fairly empty screen, type carefully:

disable ftsata2
exit

2. Boot into Safe Mode.

Using your mouse, left click once below where it says: "Copy to clipboard":
view plaincopy to clipboardprint?

REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm]
"Start"=dword:00000004

Open a new Notepad document. (Do not use a Word Processor or WordPad). Click "Format" and be certain that Word Wrap is not enabled.
Right-click | Paste the Code box contents from above into Notepad. Click File, Save as..., and enter (including quotation marks) as the filename: "RegistryFix.REG". Exit Notepad.

Double click your new file and agree to the registry merge when asked. You can then delete this new file.

Reboot to Normal mode.
--

permalink · 2008-05-08 12:42:48 · Print ·

La Luna
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Re: [MCE] XP SP3 Issues

said by lauriej

:

...and it is disabled. my pc has mce version 2002 sp2 installed on it. and i already have ie7 installed

can i safely install sp3 or will i still need to do something else before i install it?

You might want to read this about IE7 before attempting to install SP3:

»XP SP3 and IE6, IE7 & IE8 (Beta) - Important Information
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permalink · 2008-05-08 13:22:27 · Print ·

lauriej join:2005-01-31 Port Charlotte, FL	Re: [MCE] XP SP3 Issues i know that i need to uninstall ie7 before installing xp3 then reinstall if i want to be able to repair or uninstall ie7 later.
	permalink · 2008-05-08 13:55:26 ·

La Luna
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Re: [MCE] XP SP3 Issues

said by lauriej

:

i know that i need to uninstall ie7 before installing xp3 then reinstall if i want to be able to repair or uninstall ie7 later.

Ok, good. Wasn't sure if you knew going by your previous post.
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permalink · 2008-05-08 19:55:52 · Print ·

lauriej join:2005-01-31 Port Charlotte, FL 1 edit	no i just want to know if i just need to fix the 1 to a 4 or if i still need to change the fsata to demand as mine is already disabled. and when i change the 1 to a 4 do i have to do it for all currentcontrolsets or just the first one? i found it under controlset001 and controlset003
	permalink · 2008-05-09 14:42:01 ·

bcastner
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Re: [MCE] XP SP3 Issues

The "fix" states:

• If you have an AMD processor, and you have the Service entry for "intelppm" set to 00000001, you have to change it to 00000004. You can use Regedit directly to do so; you can copy to Notepda the .REG script I wrote and run that; you can use Start, Run and enter the command line:
sc config intelppm start= disabled

But you have to do one of them to avoid the constant reboot issue that can happen after installing SP3.

• If ftsata2 is not found, then ignore the rest of that section of the "fix" as it does not apply to you.

From what I can make of your earlier comments, you have the proper settings for "ftsata2" but the improper settings for "intelppm", and hence that needs to be changed.

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permalink · 2008-05-09 14:55:11 · Print ·

Doug45 join:2002-08-27 Wheaton, IL	Yes, Compaq Presario SR 1620NX
	permalink · 2008-05-07 15:48:34 ·

See 13 replies to this post

storm64007 Premium join:2001-05-21 Freeport, NY	Hmmm..ok..let me try this..im scared
	permalink · 2008-05-07 14:52:43 ·

Duchess44 Premium join:2001-10-24 Chattanooga, TN	Re: [MCE] XP SP3 Issues Cool..a guinea pig! (lol just kidding). Lemme know how it goes seeing as you seem to have the exact same issue.
	permalink · 2008-05-07 14:55:08 ·

bcastner Premium,VIP,MVM join:2002-09-25 Chevy Chase, MD clubs:	Re: [MCE] XP SP3 Issues "Storm" is known for trying anything. (Hey, Storm, long time and no See). Best, Bill Castner
	permalink · 2008-05-07 14:56:43 ·

Duchess44 Premium join:2001-10-24 Chattanooga, TN ·Comcast 1 edit	Re: [MCE] XP SP3 Issues LOL! Cool. If it works for him, I am willing to give it a shot. Actually, even if it doesn't I probably will. I have nothing to lose at this point, right? And I trust your knowledge seeing as you have all those fancy letters after your nic
	permalink · 2008-05-07 14:58:15 ·

dolphins
Miami Dolphins
Premium
join:2001-08-22
Westville, NJ

·Comcast

Compaq Presario desktop
XP Home SP2
Uninstalled IE7 before installing SP3 (Thanks bcastner

for the info)

Tried using auto update first which did absolutely nothing when I clicked 'update' no download, no install. Went to WU site which wanted to install both SP3 and IE7. I unchecked IE7 and clicked install.

After reboot I went into the restart loop and then did a System Restore.

I want to introduce an amendment to the 'US Lemon Laws' to include computer software.

I believe this is my 6th time having to restore this less then 2 year old machine due to MS Update and my bouts with Mcafee and Symantec. IT professionals my ass!

I'm sick of all this patching of incomplete or broken software and hoping the next version update from Windows or my anti-virus wont crash my system.

--
Prevent Malware

permalink · 2008-05-07 14:58:41 · Print ·

Duchess44 Premium join:2001-10-24 Chattanooga, TN	Re: [MCE] XP SP3 Issues Speaking of anti virus, do you (bcastner) think I should disable AVG before installing this update? I have it downloaded to my machine, just need to run it.
	permalink · 2008-05-07 15:00:17 ·

Duchess44
Premium
join:2001-10-24
Chattanooga, TN

·Comcast

said by dolphins

:

Compaq Presario desktop
XP Home SP2
Uninstalled IE7 before installing SP3 (Thanks bcastner

LOL! I totally agree with you on the amendment issue! I feel ya

permalink · 2008-05-07 15:01:13 · Print ·

storm64007 Premium join:2001-05-21 Freeport, NY	ugh- not sure if i should do that "fix". Am i supposed to download SP3 first before doing the fix- the standalone??
	permalink · 2008-05-07 15:00:53 ·

storm64007 Premium join:2001-05-21 Freeport, NY	Am i supposed to download an install sp3 before i do this "fix" an then do it in safe mode- or do this in safe mode now an then install sp3????
	permalink · 2008-05-07 15:06:51 ·

bcastner Premium,VIP,MVM join:2002-09-25 Chevy Chase, MD clubs:	Do I download SP3 before doing the "Fix" above? If you have not done a System Restore in Safe Mode, NO. This should allow you to boot the computer into Normal mode, with Service Pack 3 fully installed.
	permalink · 2008-05-07 15:09:18 ·

storm64007 Premium join:2001-05-21 Freeport, NY 2 edits	Re: [MCE] XP SP3 Issues I did do a system restore in safe mode- it was the only way to get my windows back and online. So, i install sp3 again- do the fix in safe mode and reboot and then try booting up in normal mode again?? confused- this sux donkey balls
	permalink · 2008-05-07 15:12:08 ·

bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:

·Verizon Online DSL

1 edit

Should I Disable My Antivirus Before Installing SP3>

Not just your antivirus, but all anti-malware programs. One of the reasons I asked for the Full Download of SP3 and its instalation in Safe Mode was to ensure that these software programs could not conflict with the installation. One of the biggest causes of corrupt IE7 installations, for example, has been some third-party firewall products.

From Microsoft:
Steps to take before you install Windows XP Service Pack 3
»support.microsoft.com/kb/950717/

quote:
If you are running antivirus software
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Important

• If the configuration of your antivirus software prevents certain system files from being changed, the Windows XP SP3 installation may fail. Try temporarily disabling your antivirus software. To do this, right-click your antivirus program icon, and then click Disable. This icon typically appears in the lower right corner of the computer screen.

• If you disable your antivirus software before you install Windows XP SP3, make sure that you know the risks that are involved, and make sure that you enable the antivirus software after Windows XP SP3 is installed.

--
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Users Helping Users

permalink · 2008-05-07 15:15:09 · Print ·

See 6 replies to this post

bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:

·Verizon Online DSL

If you have Done a System Restore in Safe Mode after Installing Service Pack 3 to Avoid the Loop to Safe Mode Problem

• Do the "fix" first.
• Recommended: Download the stand-alone XP SP3 installation package.
• Acceptable: Use Safe Mode with Networking and visit Windows/Microsft Update for the Autmatic offering and installation of Service Pack 3.

Necessities:
• Check that any and all anti-malware utilities are in a disabled state.
• Check that you have minimum of 1,500 megabytes (MB) of free space on the system disk (the partition that contains XP).
• Logon in Safe Mode (with networking if using Windows Update). Use the logon name "Administrator" (without quotation marks). Do not use your regular logon.
--
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MS-MVP 2004 - -2008, ASAP Member
Users Helping Users

permalink · 2008-05-07 15:22:09 · Print ·

Duchess44 Premium join:2001-10-24 Chattanooga, TN ·Comcast	Re: [MCE] XP SP3 Issues Ok gotcha. Again, thank you for your patience first off, and for your help, second. I am going to give this a go. I will uninstall IE7 first, then the "fix" you have suggested, then the reinstallation of SP3. I will report back if I have any issues with any of these steps.
	permalink · 2008-05-07 15:24:27 ·

storm64007 Premium join:2001-05-21 Freeport, NY	weird- mine still offers it
	permalink · 2008-05-07 15:30:51 ·

bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:

·Verizon Online DSL

Re: [MCE] XP SP3 Issues

Whether it will be re-offered or not is, quite frankly, a crap shoot.

If it is, and you prefer doing it that way versus downloading the Stand-alone Installer, then it is acceptable as a means of making some order out of things.

My preference would be for the Stand-alone Installer download. (It also gives you the key item needed if you later Slipstream the Service Pack into your XP CD image).

permalink · 2008-05-07 15:33:34 ·

storm64007 Premium join:2001-05-21 Freeport, NY	Ok- going to get cigs and red bull before i try this.
	permalink · 2008-05-07 15:35:12 ·

Doug45

join:2002-08-27
Wheaton, IL

·AT&T Midwest

I had the same exact experience with WindowsXP HOME. On the third pc I updated to SP3 (first two went fine). SP3 update downloads and installs then when you reboot it never fully makes it into windows. It gets stuck in a perpetual reboot unless you select safe mode.

Spent three hours with Microsoft chat support. He thought it was a hardware issue. I gave up and got some sleep.

Started over again today. Same result.

permalink · 2008-05-07 15:47:11 ·

storm64007 Premium join:2001-05-21 Freeport, NY 4 edits	OK- weeeeeeeeeeeee! So much fun- thank you microsoft an HP/Compaq for making me spend hours on this. I fully appreciate you guys giving a warning about SP3 an HP/Compaq machines with OEM XP/AMD-im sure thousands now are scratching their heads wondering why they cant boot up . Aint it great! okey dokey- did the fix- now ready to download an install XP3 in networked safe mode. weeeeeeeee
	permalink · 2008-05-07 16:04:46 ·

Duchess44 Premium join:2001-10-24 Chattanooga, TN 3 edits	Re: [MCE] XP SP3 Issues Ok how do I boot into recovery console? BTW..I do not have any recovery CD's...
	permalink · 2008-05-07 16:39:05 ·

Duchess44 Premium join:2001-10-24 Chattanooga, TN 2 edits	Re: [MCE] XP SP3 Issues If I cannot use the automated fix I will have to do the other. And I need clarification on something. You said in step 2: to open a cmd and type one single word. You did not say what that one single word was...
	permalink · 2008-05-07 16:42:23 ·

newYorkSabre

@rr.com

I too have tried and successfully installed SP3 only for it to reboot into a crash loop. I tried going into safe mode and it crashED while on desktop back to the infamous SP3 crash loop. I have found that the "know it all" on here says it is because it installs a driver that conflicts with AMD proccessors, I happen to be an AMD user as it is the BEST processor available. I am currently and have been in the past successfully running windows xp SP2 with no problems. I will not update to SP3, I do NOT find it fair nor worth going into all the steps necessary to disable some driver that should have NEVER been installed just to have some more CRAP from Microsoft. If MS won't fix it themselves internally then I guess NO AMD user will be able to use this SP3 without going through this strenuous process, especially when most people aren't that educated in that field. UNFAIR and UNNECESSARY TO AMD USERS. Next time , IM GOING APPLE.

HP media center pc m7470n
windows xp sp2 media center edition 2005
amd 64x2 dual core proccessor 4200+

permalink · 2008-05-07 16:57:29 · Print ·

bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:

·Verizon Online DSL

Re: [MCE] XP SP3 Issues

Microsoft did not install the driver.
The OEM computer manufacturer did.

The driver is a background power management service for Intel (only) processors.

Nothing in my discussion served to impugn AMD or its processors. The issue is not because it is using an AMD processor. The issue is that a driver was introduced at the point of manufacture that should not have been done. This issue will lie dormant until a Service Pack is done, as a great deal of reconfiguration happens during the very first boot. Nor, is it a Service Pack 3 issue. The same issue surfaced with Service Pack 2, as discussed in this Knowledge Base Article of the time:

You receive a “Stop 0x0000007E” error message after you upgrade to Windows XP Service Pack 2 on a non-Intel-processor-based computer
»support.microsoft.com/kb/888372

Please show the some consideration for me and my replies in this thread. I am trying to help folks, not bash AMD.
--
============
MS-MVP 2004 - -2008, ASAP Member
Users Helping Users

permalink · 2008-05-07 17:02:31 · Print ·

storm64007 Premium join:2001-05-21 Freeport, NY	The "fix" did not work here. UGH- back to the same loop problem- only way to start up is in safe mode. No error messeges at all
	permalink · 2008-05-07 17:16:12 ·

Duchess44 Premium join:2001-10-24 Chattanooga, TN ·Comcast	Re: [MCE] XP SP3 Issues said by storm64007 : The "fix" did not work here. UGH- back to the same loop problem- only way to start up is in safe mode. No error messeges at all K I haven't done it yet. I am/was waiting to see how you did. Guess I will wait a bit more. I know there is a way to get this done, but I don't know if it is worth all this. I may just stick with SP2 for a bit longer
	permalink · 2008-05-07 17:18:27 · Print ·

storm64007 Premium join:2001-05-21 Freeport, NY	Re: [MCE] XP SP3 Issues Wait a minute- bcast just changed something in the run box- CMD. I think i gotta do this all over again- haha- what joy!
	permalink · 2008-05-07 17:20:21 ·

storm64007 Premium join:2001-05-21 Freeport, NY	Ok- still did not work- same exact problems. Not sure what to do now
	permalink · 2008-05-07 17:38:43 ·

bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:

·Verizon Online DSL

Re: [MCE] XP SP3 Issues

Storm,

Boot to Safe Mode with Networking.
Download the SP3 Stand-alone, or head to Windows Update and reinstall SP3. If you have done that, then plese tell me what the full error message (BSOD message) you receive when you try to use Normal mode. Write the whole thing down and post it back.

In addition, what graphics board do you use, and what was the name of the last driver set for this adapter you used. You can use Device Manager in Safe Mode to check.
--
============
MS-MVP 2004 - -2008, ASAP Member
Users Helping Users

permalink · 2008-05-07 17:43:19 · Print ·

bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:

·Verizon Online DSL

1 edit

What To Do if the "Fix" Does Not Fix Matters

Try rebooting into Normal mode at least ten times. Several have reported a different error would appear each time, until finally a clear boot was achieved. There were no issues afterwards.

The reason this happens is that during that critical first boot XP is massively reconfiguring itself. This is as intensive a process as the Operating System will make on itself. Anything that was a sleeping dog lieing on your machine as a potential issue can suddenly surface during this intensive reconfiguration exercise. Often the reconfiguration will work around it, given several tries to do so. There is also the likeliehood that the Stop Error seen at any reboot is different, as it is a new issue not seen as a predecessor issue had the floor and attention. XP can work itself out of this in many cases with multiple reboot attempts. Not always. But many times it will work the issue out itself.

1. Very important: Write down the full error message and error codes that are produced when you try to use Normal mode, and post them back here.

2. In Safe Mode, use Add or Remove Programs and Uninstall Service Pack 3. By doing a formal uninstall, you will finally reconcile matters with Service Pack 2.

If you do Step #1, then I promise to research your individual error code. Right now in three Forums I have help over 160 folks with the "Fix", and only seven have reported a problem.

There are several reasons why the 0x7E error code can be thrown after the "Fix". Which suggests two things: First, do not revert anything other than Service Pack 3. Do not undo the "Fix". Second, if you provide the details from Step #1 it is likely the issue can be resolved.

At the moment, graphics adapters and in some cases the driver set used is responsible for the 0x7E Stop Error after applying the "Fix". It is not related in any way to the "Fix", but to an older version of a file called gdi32.dll included in some driver releases. We can take care of that too, but I need to see the full text and full error code report from your attempt to use Normal mode.
--
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MS-MVP 2004 - -2008, ASAP Member
Users Helping Users

permalink · 2008-05-07 17:51:52 · Print ·

your comment..

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