sforce2014
join:2006-01-15
San Francisco, CA | reply to manand
Re: [Speed Problem] 3MB Pro subscriber getting 1.5mb/1.6mb speed
I think they are going to monitor my line for 3 days and watch the sync rate too as well. |
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manand
join:2004-10-18
Fremont, CA | sforce214, you might want to call support again. Hopefully, next time you will get an agent who is ready to help. |
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sforce2014
join:2006-01-15
San Francisco, CA
| Just called them again, took them a long time to test my speed and test my speed without the router. After all of that, the guy said he talked to the line maintenance and said that it is probably not possible for me to get the full 3.0Mbps speed because I live too far away from the server? (I live in San Francisco btw). However, they said that they are increasing my speed and that I should be getting a little over 2.0Mbps in 2-3 days. (Right now I have 1.6Mbps). Not as good as I hoped, but better than nothing? |
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sforce2014
join:2006-01-15
San Francisco, CA
edit:
May 11th, @07:01PM
| Okay, I just tested my speed and now I am up to 2.5Mbps, I guess that is pretty good...
anyways, if they can increase my speed to 2.5Mbps, why don't they just increase it to 3.0Mbps... |
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manand1324
@sbcglobal.net | I get maximum 2.5mb as well when tested using speakeasy. I think thats the maximum speed I can get. |
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tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| reply to sforce2014
If you're getting 2.5Mbps on the AT&T speedtest site, then that's the full Pro speed. You sync at 3008 but there's overhead involved, which gobbles up roughly 15% of the speed.
Look at the link at the top of the forum where it says:
Please CLICK HERE for what to post to receive help with connectivity issues.
You'll see the links in #9 for accessing your line stats, presuming your modem is doing the PPPoE login. If the login info is in your router, you'll have to connect a computer directly to the modem to get the stats. Post the stats as advised so we can tell you just how marginal your line is.
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