Slot Zero
join:2003-08-13
Kingston, ON
 ·Bell Sympatico
·TekSavvy Solutions..
| Bell Outsourcing
I realize this has been discussed many, many times here but something a relative of mine who works for Bell told me this past week has been bugging me.
He told me that Bell is opening a call center in Malaysia and they'll be paying each rep $2 CDN an hour ($12/hour in Malaysian terms).
It would appear since Bell is now opening yet another call center in yet another 3rd world country that customer's experiences with the great tech support from India have gone unheard and Bell prefers obscene profits over customer satisfaction. Surprise!
I realize it's difficult to staff call centers in Canada due to various reasons, but when your customers are literally screaming in frustration at the reps from other countries who, in many cases can barely speak the language, let alone understand what it is you're trying to tell them, isn't it a rather bad idea to open yet more call centers in other 3rd world countries? |
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BigSensFan
Premium
join:2003-07-16
Marmora, ON | I have dealt with the CSR's in India and have had no problems (other than they are told nothing but that was the case with Canadian based CSR's as well) |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | You're lucky, normally I can't get a decent phone line ... barely make out a word they're saying and the lag is just apalling. |
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Dslam
join:2007-04-04
Canada | reply to Slot Zero
This video is probably what the employees in the overseas call centers think of some screaming Canadian. If you offend easily, don't watch this.
»www.illwillpress.com/tech42.html |
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Slot Zero
join:2003-08-13
Kingston, ON
·Bell Sympatico
·TekSavvy Solutions..
edit:
May 12th, @05:33PM
| reply to BigSensFan
said by BigSensFan  :I have dealt with the CSR's in India and have had no problems Sorry, I didn't mean to sound as though I was lumping all into one pile. My experiences after many, many calls has been quite negative with perhaps one or two positive experiences. I'm guessing I've made at least 100 calls to tech support over the years with some 20 calls in the month of March 2008 alone.
To me, a 2% success rate is not acceptable. If you've only called in once or twice and had good experiences, congrats. But from what I've heard from my friends and family, you're in the minority.
Edit: Correct typo, clarify. |
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MrMichael
@ucc-net.ca
| reply to Dslam
said by Dslam :
This video is probably what the employees in the overseas call centers think of some screaming Canadian. If you offend easily, don't watch this.
»www.illwillpress.com/tech42.html
That is hilarious. It is also, undoubtedly, quite truthful. |
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nhs ice
join:2006-08-16
Toronto, ON | reply to Slot Zero
So what is next? they going to move all their network equipments to oversea? |
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adampak20
Premium
join:2007-07-19
Sarnia, ON | Oh my god, that's the funniest video i've ever seen! |
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emerald_b
join:2008-04-07
North York, ON | reply to Slot Zero
foamy rules!!!! squirrelly wrath lol:P |
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