MIA_Dogs
join:2007-05-08
Miami, FL
 ·EarthLink
| reply to Doctor Olds
Re: [Line Problem] [DSL] Phone line bad? Earthlink can do nothin
Thanks for the replies.
As much as I understand the Telco's right to route their service as they see fit, the subsequent loss of service is fair game to be labelled TNF (by the ISP, mind you) and swept under the rug. Since I wouldn't ever have a chance to check their lease agreement with Bellsouth, it falls on Earthlink to push for better service and conclusive tests. If you look at this from a business standpoint, it makes absolutely no sense for Bellsouth to lift a finger to do anything except maybe sick some salespeople on the poor sap, A.K.A. me, with an offer to reopen my account. I'm pretty certain the copper would be replaced or the loop rerouted to provide me with flawless service because I could always point to the agreement I made with Bellsouth to provide me DSL for x amount of dollars a month. I mentioned nothing about speeds. It's the assumption that if I am within a certain specification (loop length) that DSL should be available as an "always on" connection. I am not paying for an SLA or anything, just a reasonable level of service.
My main concern is this: What should a customer expect from an ISP that leases phone lines that can become unusable in the blink of an eye? Wouldn't they have a stipulation in their agreement that would empower the customer (acting in good faith, paying a premium for a service) to have any sort of assurance the Telco won't just decide one day to shut the lights out?
As far as any question whether I have a short or faulty jack or connection; I am about as sure as can be the problem isnt in the house. I have tested from the NID and had 2 Covad techs do the same. The last one even installed a splitter at the NID so it's pretty much a direct line to the NID. The house is no longer a factor in the equation. The stats are as follows: 13-15 dB Down @ 3004 sync; Attenuation stays at about 45dB. The problem isn't attaining a sync. It isn't even holding on to that sync. The problem is holding the sync with any kind of load on the line. It appears the SNR degrades to the point of dropped sync probably due to a bridge tap or faulty hardware. I don't really know because my resources are limited. should I assume my ISP is in the same boat as me? The line was reprovisioned to 1.5Mb/s but the sync is still dropping alot. Maybe I should have seen if it worked at 768 down, but then I would be paying full price for gimped service.
It's absolute nonsense that Earthlink claims they provided their "best effort" at support and declared the circuit not feasible. For one thing this is only the second issue I have had in more than a year and they milked about 8 trouble tickets out of it. Another thing is that their flawed support system puts too many cooks to one pot and nobody gets close to the solution because 99% of the techs who worked the case have no clue whatsoever about anything except meeting their call quotas. I am posting this thread to serve as a warning that this situation can occur very easily to anyone who is dealing with a middleman like Earthlink and while they had their heyday, they have fallen far in the past few years.
I don't know if there's anything more I can do except try to inform the next guy. |
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Splitpair
Premium
join:2000-07-29
Cow Towne
 ·T-Mobile US
·T-Mobile US
·AT&T Southeast
edit:
May 14th, @09:10AM
| said by MIA_Dogs  :Thanks for the replies. As much as I understand the Telco's right to route their service as they see fit, the subsequent loss of service is fair game to be labelled TNF (by the ISP, mind you) and swept under the rug. The industry practice is if a loop is extended is to do a cutover to a new cable be it in or out and due to the type of work and for continunity of service the old cable is bridged tapped until the work is completed and then once completed the old cable is cut free leaving the loop as it was before the cut only with new copper in place.
Truth is nowadays Telco's be they ILEC's or indies are doing everything they can to shorten the copper loop as it is the loss's in that loop that are the block to providing higher speeds.
Any work that would modify a loop to the point that it would be no longer useable to the CLEC for pre-existing service the ILEC is required by the FCC to notify the CLEC well in advance of any changes to allow the CLEC time to make arraignments to provide a co-operative cutover.
Wayne
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If you cannot fix it with a buttset and some bennies you ain't a technician.
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
edit:
May 14th, @07:56PM
| said by Splitpair :The industry practice is if a loop is extended is to do a cutover to a new cable be it in or out and due to the type of work and for continunity of service the old cable is bridged tapped until the work is completed and then once completed the old cable is cut free leaving the loop as it was before the cut only with new copper in place. Truth is nowadays Telco's be they ILEC's or indies are doing everything they can to shorten the copper loop as it is the loss's in that loop that are the block to providing higher speeds. Any work that would modify a loop to the point that it would be no longer useable to the CLEC for pre-existing service the ILEC is required by the FCC to notify the CLEC well in advance of any changes to allow the CLEC time to make arraignments to provide a co-operative cutover. Wayne I wonder why AT&T and Bellsouth before that aren't the good employee that follows the book all the time? It seems they can't stop from being fined for ignoring what they publish and when they have guidelines they don't want to follow, they just say "What Guidelines? We are the phone company, we don't have to follow the law, we just make it up as we go along.
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I now remember why I told the AT&T salesperson (telemarketer that called me last week) that under no circumstances would I use any more of their services than I was forced to by regulations set forth by the Federal Government making me have to purchase a AT&T POTS phone line just so I can keep my current ISP's DSL product. It really was nice how she understood fully and stopped the hard sale routine on DSL and Wireless bundles that she was pushing.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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