Splitpair
Premium
join:2000-07-29
Cow Towne
 ·T-Mobile US
·T-Mobile US
 ·AT&T Southeast
edit:
May 14th, @09:23AM
| reply to Doctor Olds
Re: [Line Problem] [DSL] Phone line bad? Earthlink can do nothin
said by Doctor Olds  : There are no pre or post conditioning clauses so they won't do it. Regards, Doctor Olds Incorrect if the loop met the requirements when turned up and later does not it will be repaired until it does. There are minimum requirements in writing that the loop must be maintained.
Wayne
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If you cannot fix it with a buttset and some bennies you ain't a technician.
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MIA_Dogs
join:2007-05-08
Miami, FL
·EarthLink
| This is good stuff. I think I will google that.
The strangest thing happened last night. My DSL only disconnected once in about 7 hours although there were times where it was very slow (I was almost certain the DSL sync was going to be lost during those times, but like I mentioned, the connection only dropped once).
It's a funny coincidence that after all my ranting and raving my DSL line just kind of got better by itself. Of course I'm not crossing my fingers, but perhaps you have a point about Bellsouth shuffling the wires around for a bit - almost a month and a half - before they put everything back into place. The only thing that makes me uneasy is the poor performance of the connection, but I can live with it if it doesn't drop anymore. |
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Splitpair
Premium
join:2000-07-29
Cow Towne
·T-Mobile US
·T-Mobile US
·AT&T Southeast
| said by MIA_Dogs :This is good stuff. I think I will google that. »wholesale.att.com/reference_libr···ref.html
Wayne
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If you cannot fix it with a buttset and some bennies you ain't a technician.
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RogerADSL
join:2004-12-10
Lawrenceville, GA | good stuff Wayne! |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to Splitpair
said by Splitpair :said by Doctor Olds : There are no pre or post conditioning clauses so they won't do it. Regards, Doctor Olds Incorrect if the loop met the requirements when turned up and later does not it will be repaired until it does. There are minimum requirements in writing that the loop must be maintained. Wayne Way Wrong. You can read this Forum all the way back to 2000 and all too easily see people that were screwed by the Telco (any of them) changing the lines distance or saying nothings wrong even while it remained nearly unusable or was made unusable and the Telco did not restore or fix it or correct it then in some cases TNF'd the line instead. The customer had to either go to Cable or was forced to go direct to the Telco for DSL in order to magically get the line fixed.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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MIA_Dogs
join:2007-05-08
Miami, FL
·EarthLink
| I have to thank everyone again for the good discussion regarding this DSL problem.
My line is still up by the way and seems to have minor issues, but has stayed on for the most part. It bothers me that the problems persisted for almost a month and a half where I couldn't stay connected for more than 10 minutes and even now it isn't working all that great.
My gut tells me Bellsouth either screwed something up (then ninja-fixed it) or seriously procrastinated in deploying some new lines while keeping me on a super long one in the meantime. If you count the hours spent on Earthlink's side trying to provide support as well as the torment and time spent by me, it's just not worth it for either side.
Bellsouth /AT&T are bad news, but if I want DSL it has to go through their network. I was very close to switching to cable, but right now I need to keep the land line. I'm going to keep my fingers crossed that Bellsouth doesn't try to pull something like this again. One more time and I am calling Comcast to undoubtedly jump over to a new set of problems.
I 'm going to go check for BBB complaints against Bellsouth concerning situations like these where they try (presumably) to cause problems to get people to sign up for their (BS) service. I surely looked into it when the EL support wasn't getting anywhere. I'll post any that I find. |
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RogerADSL
join:2004-12-10
Lawrenceville, GA | EarthLink's outsourced support doesn't know the questions to ask to AT&T, that's the problem. What does some tech in the Phillipines or India know about your problem? They don't know how to troubleshoot or fill out a ticket with the ILEC. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs: | Tier 3 aka TRON knows how to do that and more.  Getting a hold of them and then getting them to do it is another story.  |
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RogerADSL
join:2004-12-10
Lawrenceville, GA | add most to every line of my last post...  |
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bobx
join:2001-02-11
Novato, CA
| reply to Doctor Olds
I had a line problem which lasted 9 months. Verizon is the local Telco. I was fortunate that I had an extra unused pair and I was able to convince the Verizon tech to switch the line. He said it would likely not help but surprised it cleaned up the signal and I have been good for almost 2 years now.
The Verizon tech flat out told me on one of his many visits that if I had Verizon and not Earthlink as my provider the problem would be fixed quickly. He implied that what he could do for a Verizon customer was more than an Earthlink customer.
Bob |
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MIA_Dogs
join:2007-05-08
Miami, FL
·EarthLink
edit:
May 30th, @01:19AM
| That's absolutely correct. My DSL is still disconnecting so my father called in and got a Covad and a Bellsouth tech to come over and check it out today. Well, that was a lot of wasted man hours. What a waste. They did all sorts of finger pointing even though this issue exists from beyond the NID. Covad's either scared of calling out Bellsouth or seriously apathetic about what can be done. I wasn't there, but my father basically got the Covad tech to admit Bellsouth shafts non-subscribers this way and he was powerless to do anything about it.
Bellsouth's tech found no problem of course  . I was a bit regretful I couldn't be there to document what tests they were running / get a straight answer why DSL isn't working consistently (busy at work unfortunately). As it stands, I have no idea what "line tests" the Bellsouth tech has run, but I bet he hasn't bothered to find out why DSL won't stay connected.
I really don't want to deal with Bellsouth, but I'm not really sure about going to cable. I am considering running the underground cable from the NID to the main interface myself (I know easier said than done) or hiring someone just for the peace of mind that I have done everything in my power to fix my problem. Anything I do now is going to be expensive. I know that for sure. |
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