bcrosby
@verticalscope.com
|  [TWC] TWC Blocking Certain Sites?
Hello.
I'm a sys-admin for a bunch of website forums and have been getting a lot of complaints from TWC customers that they are unable to access our sites. We've been able to determine that only certain home users (not corporate or business accounts) are affected.
The sites in question are:
»www.1130cc.com
»www.hardcoresledder.com
Users are able to do traceroutes, ping, and lookup the proper DNS. However, they are not able to actually connect to port 80 on the box to fetch content.
Even accessing port 81 doesn't work either.
There is no firewall, and our ISP has confirmed no filtering is in place. The rest of the public can access the site just fine.
I'm at a loss as to what else we can do to diagnose the problem. Does anyone know of a contact at TWC that can help us?
Thanks. |
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Rogerdoger40
join:2002-11-07
Bradenton, FL | I was able to get into that site? |
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bcrosby
@verticalscope.com | reply to bcrosby
Thanks for the reply!
Some users are, others are not.. So we're trying to figure it out. |
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firefoxdude
join:2007-09-17
Sandusky, OH | reply to bcrosby
I can connect fine here in Port Clinton, Ohio (NEO). It is however slow and not that fast, it may be your end tho. |
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bcrosby
@verticalscope.com | reply to bcrosby
A specific user who is unable to connect has the email address @twncny.rr.com. So I assume they are in New York?
Can any new yorkers see these websites? |
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MacLeech
The one and only
Premium,MVM
join:2001-07-14
SoCal
| reply to bcrosby
said by bcrosby :
Users are able to do traceroutes, ping, and lookup the proper DNS. However, they are not able to actually connect to port 80 on the box to fetch content.
...
I'm at a loss as to what else we can do to diagnose the problem. The users can trace to you.
Have you been able to trace back to the users with problems? |
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rg6cable68
join:2004-06-20
New York, NY | reply to bcrosby
From NYC. I'm able to see both sites. No problem here. |
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echo14612
Premium
join:2008-05-10
Rochester, NY | reply to MacLeech
I'm in Rochester and had no trouble accessing the site. The twccny address is for areas around Syracuse. |
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bcrosby
@verticalscope.com
| reply to MacLeech
Yes.. Here is a particular IP that is having issues:
traceroute to 72.230.47.4 (72.230.47.4), 64 hops max, 52 byte packets
1 75.125.120.193 (75.125.120.193) 0.391 ms 2.320 ms 2.520 ms
2 gphou2-209-85-1-5.ev1servers.net (209.85.1.5) 0.354 ms 0.425 ms 0.513 ms
3 gphou2-209-85-0-6.ev1servers.net (209.85.0.6) 1.610 ms 0.558 ms 0.577 ms
4 et2-2.dsr01.hstntx2.theplanet.com (70.87.253.89) 0.520 ms 0.369 ms 0.360 ms
5 et5-4.ibr03.dllstx3.theplanet.com (70.87.253.49) 6.488 ms 6.296 ms 12.897 ms
6 209.66.99.89.available.above.net (209.66.99.89) 6.082 ms 22.197 ms 6.295 ms
7 xe-0-0-0.er2.dfw2.us.above.net (64.125.26.206) 6.285 ms 7.017 ms 6.133 ms
8 ge-2-0-0.mpr2.dfw2.us.above.net (64.125.26.213) 6.309 ms 6.581 ms 6.345 ms
9 so-0-2-1.mpr2.ord2.us.above.net (64.125.30.254) 81.482 ms 34.832 ms 33.969 ms
10 64.124.196.86.available.above.net (64.124.196.86) 32.737 ms 32.433 ms 32.425 ms
11 ae-1-0.cr0.chi10.tbone.rr.com (66.109.6.152) 32.523 ms 32.520 ms 33.018 ms
12 66.109.6.73 (66.109.6.73) 50.537 ms 50.763 ms 50.561 ms
13 gig12-0-0.albynywav-rtr02.nyroc.rr.com (24.29.39.26) 56.798 ms 56.274 ms 56.541 ms
14 gig2-0-0.albynywav-rtr01.nyroc.rr.com (24.29.36.241) 54.056 ms 54.754 ms 54.410 ms
15 gig7-0-0.albynytry-rtr02.nyroc.rr.com (24.29.37.46) 55.835 ms 55.640 ms 55.811 ms
16 gig0-2.albynyegb-ubr01.nyroc.rr.com (24.29.37.82) 57.052 ms 57.204 ms 57.181 ms
17 * * *
Im assuming the trace stops at hop 17 because of a firewall. |
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bcrosby
@verticalscope.com
| reply to bcrosby
Re: [TWC] TWC Blocking Certain Sites?
Thanks everyone for the help!
The fact that the site works for you means that its most likely a local issue with the users configuration.
Does anyone know if there is parental software that is installed that TWC/RR uses that could be causing this? |
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unknvoip
join:2006-07-25
Rochester, NY
 ·ViaTalk
| There is parental control software the RR makes available for download and install. It is called puresight parental control.
I have it installed at home and can try those sights later tonight.
When a site is blocked by puresight (at least the version I have), it is obvious by the message that it was blocked. |
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bcrosby
@verticalscope.com | Thats what I figured.. there would be at least a message saying that it was blocked.
If you don't mind trying it when you get home, that will be awesome. |
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mckenna797
join:2004-08-25
Astoria, NY | reply to bcrosby
I,m in nyc and got to both sites with out a problem |
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bop75
@rr.com | reply to bcrosby
Both work for me, Rochester NY also. |
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jnc2000
Premium
join:2003-08-05
Akron, OH | reply to bcrosby
Both work fine in NEO using Open DNS for my DNS servers |
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unknvoip
join:2006-07-25
Rochester, NY | reply to bcrosby
I tested both sites with Puresight on it's most restrictive setting and both worked just fine.
Doesn't look like a parental control setting is doing it, unless they have something other than what TW provides. |
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undergod1
Premium
join:2008-04-28
Rego Park, NY | reply to bcrosby
I am able to get to both sites from TWCNYC.RR.com in Queens,NY
No issues here |
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BurntCricket
Gotta Do What Ya Gotta Do
Premium
join:2000-09-02
Here
clubs:
 ·RoadRunner Cable
edit:
May 15th, @12:26AM
| reply to bcrosby
Are you(they) using RR automatic DNS addresses?
If so,(have them) try one of the publicly available ones like 4.2.2.2 and see what happens.
A while back, I was having lots of "this site doesn't exist" type problems, I changed my DNS addresses and the problem is gone.
I have no problems getting to either site.
--
If you have to ask, you wouldn't understand. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs: | reply to bcrosby
1 person does not constitute an issue.
Please IM me all the IP's that can not connect to your sites.
Thank you
hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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