Cisco7921
@petsmart.com
| Cisco 7921 stuck in "headset mode"
Here at work we just rolled out Cisco 7921 VoIP phones. A good portion of these phones are expieriencing a problem where the "headset mode" will not turn off (basically the phone thinks there is a headset plugged in and you can not talk or hear) Has anyone else heard of this??? Any ideas or info would be appreciated.
mcnamara.ryan@gmail.com |
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sporkme
drop the crantini and move it, sister
Premium,MVM
join:2000-07-01
Budd Lake, NJ
| My idea? Look at Polycom. 
Out of a dozen (quite expensive at the time) Cisco 7940s/7960s we have three that are bricked, one that lost it's LAN port, and another that's just flakey. When we bought them, one was also DOA.
That's just the hardware.
The software is ridiculously bug-ridden, difficult to upgrade if you're using a hosted PBX and don't control the TFTP server, and to make it all a "Cisco Experience" you have to put smartnet on all the phones to just get firmware that mostly works.
And just try to get the VLAN stuff working in a sane manner without plugging the phones into a Cisco switch (think small office/soho where dropping a grand on a switch is just stupid).
Favorite bug: If the phone volume is turned up all the way and either party makes a very loud noise, the phone reboots (ending the call of course, and since they're so slow to boot you can't get back in touch with the caller right away).
Maybe the 7921 is a totally different codebase since it's wireless, but I wouldn't be too shocked if it was still buggy as hell.
Sorry for the rant. We just recently test drove a few Polycom units and realized we got ripped. |
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TomS_
debugger it
Premium,MVM
join:2002-07-19
Australia
edit:
May 17th, @03:14AM
| reply to Cisco7921
said by sporkme  :lots of bad stuff Funny. I havnt experienced any of the issues you seem to have had.
All Cisco phones Ive been in contact with have been rock solid.
edit: forgot the 7921 is wireless, previous reply removed. |
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sporkme
drop the crantini and move it, sister
Premium,MVM
join:2000-07-01
Budd Lake, NJ
| said by TomS_ :said by sporkme :lots of bad stuff Funny. I havnt experienced any of the issues you seem to have had. All Cisco phones Ive been in contact with have been rock solid. edit: forgot the 7921 is wireless, previous reply removed. Maybe they save the bugs for the SIP firmware. |
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TomS_
debugger it
Premium,MVM
join:2002-07-19
Australia | Ive used both SIP and SCCP images. |
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sporkme
drop the crantini and move it, sister
Premium,MVM
join:2000-07-01
Budd Lake, NJ
| said by TomS_ :Ive used both SIP and SCCP images. Oh well, I'll just tell the folks at the office (that talk on them all day) that "there are no bugs to see here, move along, ignore the long list on CCO...".
They basically abandoned the old phones at 8.mumble and started over with 1.mumble on the newer models.
Seriously read through the "caveats" on some of those releases, it's quite entertaining. The workaround on the "talking too loud will make the phone reboot" bug is to not talk so loud. That's an awesome solution. If the phones didn't have a premium on them, I might get upset. |
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