ascolillo
join:2008-05-17
Winthrop, MA | Verizon and westell 7500
Help, my kids hate me
I just switched to verizon and I got a westell 7500 gateway.
Is there anyway to tweek it so that I can improve my up/down speed and ping. Right now I have 649kbps/53kbps up/down and ping time of 202ms. |
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sashwa
Pixie Cat says Fold and Crunch On
Premium,Mod
join:2001-01-29
Alcatraz
clubs:  | Let's get you moved over to our Verizon DSL Forum for some help. |
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Smith6612
Premium
join:2008-02-01
united state
edit:
May 17th, @01:07PM
| reply to ascolillo
OK, first of all can you post your line stats from the modem? Also, make sure that there is no one using the internet there and run a speed test with that, and a trace route. That should be what we need to figure this out. |
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ascolillo
join:2008-05-17
Winthrop, MA
| This is what I have, I hope I did it right. Anything else?
speed test
latency 551ms
up 1150 kb/s
dn 51kb/s
Transceiver Revision A2pB020b3.d19d
Vendor ID Code 4D54
Line Mode ADSL_2plus
Data Path FAST
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3358 863
Margin (dB) 18.6 14.7
Line Attenuation (dB) 34.0 12.9
Transmit Power (dBm) 8.1 12.4
Connection Rate (Down/Up):
3358 Kbps / 863 Kbps
Connection Status
In Packets 46450368
Out Packets 56594880
In Error Packets 0
Out Error Packets 0
IP Network Address PPP
Primary DNS
Secondary DNS
Ethernet Status In Packets 324186
Out Packets 176683
ATM NetworkAddress
VPI 0
VCI 35
Firewall Status
Passed In: 0 Out: 0
Dropped In: 0 Out: 0
Connection Information Auto Registration
Connection Name
Connection Duration Status Number of Reconnects
0:06:59:55 UP 0
71.184.187.131 is from United States(US) in region North America
TraceRoute to 71.184.187.131 [pool-71-184-187-131.bstnma.east.verizon.net]
Hop (ms) (ms) (ms) IP Address Host name
1 22 36 38 72.249.0.65 -
2 39 12 6 64.129.174.181 64-129-174-181.static.twtelecom.net
3 19 18 21 66.192.246.53 peer-01-so-1-0-0-0.dlfw.twtelecom.net
4 28 13 57 130.81.17.190 -
5 61 29 39 130.81.17.68 -
6 80 61 88 130.81.19.79 -
7 86 65 74 130.81.19.127 -
8 163 85 66 130.81.19.67 so-0-1-0-0.bb-rtr2.bos.verizon-gni.net
9 85 123 114 130.81.29.171 p12-0.lcr-04.bstnma.verizon-gni.net
10 83 100 104 130.81.30.70 p11-0.lcr-06.bstnma.verizon-gni.net
11 76 66 69 130.81.44.69 p8-0.cmbrmabe-erxg03.bstnma.verizon-gni.net
12 Timed out Timed out Timed out -
13 Timed out Timed out Timed out -
14 Timed out Timed out Timed out -
15 Timed out Timed out Timed out -
Trace aborted. |
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mb
join:2000-07-23
Washington, NJ
 ·Verizon Online DSL
 ·Vonage
·ViaTalk
edit:
May 18th, @09:32AM
| It looks like the trace route you posted is originating in the Dallas/Fort Worth Texas area from a Time Warner cable account. Post a trace route FROM your your Verizon DSL circuit. It should look similar to this from a Verizon DSL circuit:
Tracing route to pool-71-184-187-131.bstnma.east.verizon.net [71.184.187.131]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms dslrouter [192.168.1.1]
2 8 ms 8 ms 8 ms 10.5.71.1
3 7 ms 7 ms 7 ms P1-1.LCR-05.NWRKNJ.verizon-gni.net [130.81.135.252]
4 18 ms 18 ms 19 ms P12-0.LCR-03.BSTNMA.verizon-gni.net [130.81.29.169]
5 18 ms 19 ms 18 ms P11-0.LCR-05.BSTNMA.verizon-gni.net [130.81.30.87]
6 19 ms 19 ms 19 ms P9-0.CMBRMABE-ERXG03.BSTNMA.verizon-gni.net [130.81.44.71]
|
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ascolillo
join:2008-05-17
Winthrop, MA
| From my computer
This is what i get using the diagnostics
--- Trace Route Test Results ---
1 10.9.79.7 55.000 ms 20.000 ms 30.000 ms
2 130.81.44.70 30.000 ms 35.000 ms 20.000 ms
3 130.81.17.131 65.000 ms 45.000 ms 25.000 ms
4 64.125.13.33 40.000 ms 30.000 ms 45.000 ms
5 64.125.26.105 60.000 ms 70.000 ms 55.000 ms
6 64.125.28.50 95.000 ms 95.000 ms 100.000 ms
7 64.125.26.133 95.000 ms 105.000 ms 130.000 ms
8 64.125.26.214 90.000 ms 90.000 ms 105.000 ms
9 64.125.26.205 65.000 ms 75.000 ms 75.000 ms
10 209.66.99.90 70.000 ms 75.000 ms 70.000 ms
11 70.87.253.18 75.000 ms 70.87.253.2 75.000 ms 70.87.253.18 70.000 ms
12 70.85.127.106 95.000 ms 200.000 ms 200.000 ms
13 70.84.160.163 75.000 ms 70.84.160.131 65.000 ms 70.84.160.163 70.000 ms
14 70.84.211.98 75.000 ms 75.000 ms 70.000 ms |
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guppy_fish
Premium
join:2003-12-09
Lakeland, FL | reply to ascolillo
make sure the "kids" aren't running p2p or xbox or wireless when your running the speed tests and run a speed test to a good test site, not something across the country.
Your Stat's and sync look fine for 3mb/768 |
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Smith6612
Premium
join:2008-02-01
united state | reply to ascolillo
What I suggest doing is taking every computer and system off of the network except yours, make sure all programs including the ones in the taskbar are closed and run a test again. |
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ascolillo
join:2008-05-17
Winthrop, MA
| Ok, you can probable tell I'm not that great at this.
I only have one computer directly connected to the gateway. The only other authorized user is an xbox 360 which accesses the via the wireless outside the firewall in the DMZ. Should I close down the firewall and virus software during the test?
Here are the last test results to 68.62.160.5 (with firewall on)
--- Trace Route Test Results ---
1 10.9.79.7 245.000 ms 55.000 ms 40.000 ms
2 130.81.44.70 65.000 ms 80.000 ms 85.000 ms
3 130.81.29.172 45.000 ms 30.000 ms 50.000 ms
4 152.63.16.137 25.000 ms 15.000 ms 60.000 ms
5 * * 152.63.16.221 35.000 ms
6 152.63.3.166 55.000 ms 40.000 ms 65.000 ms
7 192.205.34.49 30.000 ms 55.000 ms 35.000 ms
8 12.122.105.90 85.000 ms 110.000 ms 100.000 ms
9 12.122.16.197 90.000 ms 115.000 ms 80.000 ms
10 12.122.3.38 105.000 ms 95.000 ms 105.000 ms
11 12.122.1.173 95.000 ms 115.000 ms 100.000 ms
12 12.122.17.114 100.000 ms 85.000 ms 100.000 ms
13 12.122.12.38 95.000 ms 105.000 ms 85.000 ms
14 12.123.197.189 90.000 ms 60.000 ms 55.000 ms
15 12.118.184.38 55.000 ms 55.000 ms 75.000 ms |
|
mb
join:2000-07-23
Washington, NJ
·Verizon Online DSL
·Vonage
·ViaTalk
| said by ascolillo  :...I only have one computer directly connected to the gateway. The only other authorized user is an xbox 360 which accesses the via the wireless outside the firewall in the DMZ. Should I close down the firewall and virus software during the test?... --- Trace Route Test Results --- 1 10.9.79.7 245.000 ms 55.000 ms 40.000 ms Run it again WITHOUT the wireless access, don't worry about the firewall and virus software. Your latency to your first hop is not good. As others have mentioned, make sure that the only thing accessing the internet when you run your tests is the test that you are running.
--
"When will they ever learn? When will they ever learn?"
Pete Seeger 1961
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flo1356
join:2004-05-01
Fair Lawn, NJ
·Verizon Online DSL
| Hi
First of all, your modem isn't synching at the correct speeds. They are close, but not what they should be.
You are showing Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3358 863
They should be DSL Speed (Kbits/Sec) 3360 864
That may make some difference since your modem isn't synching correctly. Looks like to me that you have a problem between your computer and the CO.I think there might be a problem with your line from the CO to your computer... |
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ascolillo
join:2008-05-17
Winthrop, MA
| How do i fix the sync issue? This is a new verizon connection. I just switched from comcast.
Here is the trace to 68.62.160.5 with the wireless turned off:
--- Trace Route Test Results ---
1 10.9.79.7 15.000 ms 25.000 ms 205.000 ms
2 130.81.44.70 30.000 ms 15.000 ms 15.000 ms
3 130.81.29.172 25.000 ms 35.000 ms 20.000 ms
4 152.63.16.137 35.000 ms 30.000 ms 30.000 ms
5 152.63.0.69 35.000 ms 40.000 ms 35.000 ms
6 152.63.18.5 40.000 ms 40.000 ms 30.000 ms
7 192.205.34.49 25.000 ms 30.000 ms 35.000 ms
8 12.122.105.90 85.000 ms 75.000 ms 90.000 ms
9 12.122.16.197 75.000 ms 85.000 ms 80.000 ms
10 12.122.3.38 80.000 ms 80.000 ms 75.000 ms
11 12.122.1.173 85.000 ms 70.000 ms 70.000 ms
12 12.122.17.114 75.000 ms 80.000 ms 85.000 ms
13 12.122.12.38 75.000 ms 130.000 ms 75.000 ms
14 12.123.197.189 65.000 ms 55.000 ms 55.000 ms
15 12.118.184.38 70.000 ms 55.000 ms 50.000 ms
16 68.85.227.1 55.000 ms 60.000 ms 65.000 ms
17 68.85.227.46 55.000 ms 65.000 ms 70.000 ms
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * |
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flo1356
join:2004-05-01
Fair Lawn, NJ
·Verizon Online DSL
| Hi
That is something you can either call up tech support or perhaps better is to try the direct forum that is part of this Verizon DSL Forum. How far away are you from the CO also? I would also try a virus scan, trojan scan and anti spyware scan too. |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
·Verizon Online DSL
| reply to flo1356
said by flo1356 :Hi First of all, your modem isn't synching at the correct speeds. They are close, but not what they should be. You are showing Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 3358 863 They should be DSL Speed (Kbits/Sec) 3360 864 That may make some difference since your modem isn't synching correctly. Looks like to me that you have a problem between your computer and the CO.I think there might be a problem with your line from the CO to your computer... No, those speeds are fine. ADSL2+ sync rates are slightly different than the normal 3360/864. There are even some variations from one ADSL2+ user to the next. |
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