matcarl
join:2007-03-09
Franklin Square, NY
| reply to jaelae
Re: Cablevision Billing Woes :(
Wow, two years. Did you save the receipt from when you returned the equipment? After I cancelled, the same thing happened to me, they said I never returned the modem and billed me for it. I had my receipt as proof and read it off to them. Good thing I saved it. It was resolved about a month or two later. |
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jaelae
join:2004-11-08
Dover, NJ
| said by matcarl  :Wow, two years. Did you save the receipt from when you returned the equipment? After I cancelled, the same thing happened to me, they said I never returned the modem and billed me for it. I had my receipt as proof and read it off to them. Good thing I saved it. It was resolved about a month or two later. No. I actually had an optimum person tech that came over when I was disconnecting (they had to filter my connection when I cancelled) take my equipment. No receipt from them though and I found out after that you should NEVER let them take in your equipment.
At least this part has been resolved. But it makesme feel weird to have to pay for an old bill after this whole mess. |
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frdrizzt
join:2008-05-03
Farmingville, NY
 ·Optimum Online
| "I had a modem swap when my OV service got installed. I noticed the problem the following month when I got charged for 2 modems. Luckily, I saved the receipt..."
I've seen people go years without realizing. I don't know how they can not realize that bill increase for so long, but that's a whole other matter. Crediting a 2nd modem issue is generally not a big deal when it's caught quickly, since it's pretty easy to see what has been used or not, and when it started.
I don't know of any direct people to speak with, but if you have issues that the person is not helping with, ask to speak to a supervisor. I assume you already have because you have been advised of callbacks, but since that route doesn't seem to be working, ask for someone who is available now to answer your questions. While I can't speak for the customer service/billing group, turn-around in OOL/OV tech support is generally pretty good with callbacks. |
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