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Ouroborus
join:2008-06-10
| reply to Jonbo298
Re: My adventures with Qwest
said by Jonbo298  :Seems like somewhere in the way, 2 orders were inadvertently placed somehow and one canceled out the line to 'prep' for the new one. Unfortunately mistakes happen once in awhile. All billing systems/order systems have weird things happen =/ Yeah, I'm thinking the same thing. The particularly strange part is that through this whole this, the various bits of info have remained constant (Order number, account number, customer code, security code, etc.).
said by Jonbo298 :The deposit/verify ID may have been either due to A) Bad credit or B) You were a victim of ID theft in the past and they just have to make sure it is you. Best to cover their bases so that if someone sets up service and then goes crazy and disconnects (lots of international Long Distance just as an example), Qwest can recover some of the damage. If it is neither, it could be (rarely but it does happen) that the address has had so many fraudulent accounts setup in the past that they have to make sure it isn't someone trying to screw the company again. Considering the neighborhood I'm in, I'm not surprised about this. I'm just glad they haven't managed to lose the deposit so far, considering. | |
no_one
@QWEST.NET
| said by Ouroborus :said by Jonbo298 :Seems like somewhere in the way, 2 orders were inadvertently placed somehow and one canceled out the line to 'prep' for the new one. Unfortunately mistakes happen once in awhile. All billing systems/order systems have weird things happen =/ Yeah, I'm thinking the same thing. The particularly strange part is that through this whole this, the various bits of info have remained constant (Order number, account number, customer code, security code, etc.). said by Jonbo298 :The deposit/verify ID may have been either due to A) Bad credit or B) You were a victim of ID theft in the past and they just have to make sure it is you. Best to cover their bases so that if someone sets up service and then goes crazy and disconnects (lots of international Long Distance just as an example), Qwest can recover some of the damage. If it is neither, it could be (rarely but it does happen) that the address has had so many fraudulent accounts setup in the past that they have to make sure it isn't someone trying to screw the company again. Considering the neighborhood I'm in, I'm not surprised about this. I'm just glad they haven't managed to lose the deposit so far, considering. Yes that is also a possibility. There has been more than one customer skip out on a bill and open a new account in a different name at the same address especially in an apartment. If the last tenant left an unpaid bill there is a chance they will confirm you are a new tenant. Especially if you have not had previous service with Qwest. Helps Qwest not lose money and it could help someone not have their ID thefted. | |
Jonbo298
join:2004-01-12
Council Bluffs, IA
| reply to Ouroborus
Interesting about the order number, etc...staying the same. My best guess from when I worked in Sales at Qwest (but I pretty much knew how it worked in the backend over time), they may have changed the install date at the last minute but the system didn't get it right away or the tech had already connected it.
The system then realized the new install date, cut it off, and then had set itself up to reconnect but it went in sooner probably due to the nature of the situation at hand. That's my best guess unfortunately as I'm not able to lookup the order itself to see what truly had occurred. | |
Ouroborus
join:2008-06-10
| said by Jonbo298 :Interesting about the order number, etc...staying the same. [clipped] I would seriously be interested in the internal workings of Qwest's system as related to my issue(s). But then I'm kinda nerdy that way. =P | |
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