hairspring
join:2007-11-23
Oakville, ON | Its called a retention department
I'm surprised the author hasn't heard of them.
Every time I try to switch providers, I end up in retention who try to convince me to stay with incentives and horror stories. |
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moonpuppy
join:2000-08-21
Glen Burnie, MD | Try Comcast's retention department. They lie to you to guilt you into not leaving. Just canceled them this morning when I switched to FIOS. |
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tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
 ·Comcast
| That is quite different then holding your phone # hostage, and calling you back to try and get you to switch back.
Almost all subscription services have retention programs, which go through the same "we're better"/"please don't leave us"/ "let me offer a better deal" scripts, because they find it effective.
If you are firm, and politly say "I'm not interested, please close my account" the process can be very quick. |
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