republican-creole
Search:  

 
theme to black backgroundlet page decide theme
HomeFind ServiceReviewsISP NewsFAQsForumsToolsDatabaseAbout 
 
   All ForumsHot TopicsGallery






how-to block ads


 
Forums » Verizon Lobbyist Tom Tauke Pretends Up Is Down » Its called a retention department
Search Topic:
 Share Topic:
RSS topic:
toggle:
flat / full
normal / watch
Post a:
Post a:
Makes sense »
AuthorAll Replies

moonpuppy

join:2000-08-21
Glen Burnie, MD		reply to hairspring
Re: Its called a retention department

Try Comcast's retention department. They lie to you to guilt you into not leaving. Just canceled them this morning when I switched to FIOS.
to forum · permalink · · 2008-06-23 11:26:08 · Reply to this


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
·Comcast

 That is quite different then holding your phone # hostage, and calling you back to try and get you to switch back.
Almost all subscription services have retention programs, which go through the same "we're better"/"please don't leave us"/ "let me offer a better deal" scripts, because they find it effective.
If you are firm, and politly say "I'm not interested, please close my account" the process can be very quick.
to forum · permalink · · 2008-06-23 11:36:25 · Reply to this
Forums » Verizon Lobbyist Tom Tauke Pretends Up Is DownMakes sense »

Friday, 04-Dec 17:34:48 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 10 years online! © 1999-2009 dslreports.com.
page compression OFF
Most commented news this week
· [163] Comcast Releasing Promised Usage Meter
· [145] Avast Antivirus Has Gone Mad
· [124] Comcast Makes NBC Universal Acquisition Official
· [104] Graduate Student Unveils Sprint's GPS Sharing With Feds
· [101] Google Invades ISP, OpenDNS Turf With Google Public DNS
· [81] Latest Consumer Reports Survey Not Kind To AT&T
· [81] FCC Ponders Moving From PSTN To IP Voice
· [74] Sprint Defuses GPS Privacy Media Bomb
· [70] Baltimore To Ban Lazy Cable Installs
· [64] Broadband Killed The Game Console
Most people now reading
· False positive in Avast! or is it real? [Security]
· Long ethernet runs [Wireless Service Providers]
· Evading throttling with uTP / uTorrent 1.9a [TekSavvy]
· DNS options, what are YOU using? [TekSavvy]
· 3.x Feral Druid - Bear Tanking Guide [World of Warcraft]
· Maximizing Rogue DPS for ToC/ToGC (3.x) [World of Warcraft]
· How happy are you with your current ISP? [General Questions]
· Docsis, DSL technology [Canadian Broadband]
· Microsoft actively urges IE 6 users to upgrade [Security]
· Cogeco policy for infected users spamming, etc. [Cogeco]