Thank you for contacting us.

I understand that you’ve been upset with our technical support team.
This is something that I can only apologize for. This is an aspect of
our service that we’re always trying to improve. This is why your
feedback is so important to us. We can now look through and see where
and if we made mistakes. Then, we can look into making sure that this
doesn’t happen again. Again, we can only apologize for this frustration
that you’ve suffered. We will continue to work on this to serve you
better.

I understand that there was a late fee attached on to your account.
This is something that I can only apologize for. This is done through
out automated system. We will send emails to the email address on the
account explaining that there is a billing issue. However, if the
outstanding balance isn’t resolved after so long, the late fee is added
to the account. There is nothing I can do about this situation here at
this point. Again, this is something that I can only apologize for.

If you have any further questions please do not hesitate to contact us.

–
Sincerely,
Joseph Quinn
Customer Service
1&1 Internet