quatrixPremium
join:2005-02-11
Davie, FL
kudos:2 | reply to KrK
Re: While roaming, need a warning symbol said by KrK:It would also be good customer service. Oh wait. Maybe it really *is* an oxymoron! Someone here is an oxymoron. Do you think any business's "customer service" is for the customer's benefit? A company only provides service to the extent that they see it creating more profit (as it should be). |
|
|
|
 KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK
 ·AT&T DSL Service
| It's for the business's benefit in an indirect way. It's to help customers so they will keep giving you money.
Unfortunately, some companies feel they shouldn't have to provide hardly any service (let alone customer service) and try to use legal trickery (for example, long term contracts) to keep people locked into paying.
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) |
|
 SteveI know your IP addressConsultant
join:2001-03-10
Yorba Linda, CA
kudos:5 | reply to quatrix
said by quatrix:Someone here is an oxymoron. Oh yes, I agree. A company only provides service to the extent that they see it creating more profit (as it should be). Yes indeed, and by using a good credit policy that prevents you from giving away free product because a customer doesn't know the billing rules, everybody wins.
That customer may not care for the surprisingly high data charges, but it's a lot better to get notification early than to just get a big surprise at the end of a month. If a customer normally does $50/month in usage, but this month they have $500 by the 4th day of the month, something is up.
Visa has credit limits, why not the phone company?
Steve
--
Stephen J. Friedl | Unix Wizard | Microsoft Security MVP | Tustin, California USA | my web site |
|
| Visa may have credit limits, but increasingly many issuers now allow customers to go over the limit and then charge them a fee for exceeding their limit. They see this as yet another way to fleece the customer.
Most people who unwittingly rack up overage charges likely rack up small amounts they can afford to pay and are not going to go to the trouble of fighting it. The bean counters have probably figured out that they make more money absorbing am occasional loss than giving up revenue from the thousands of customers that go over the limit just a little. |
|
