groingo1
join:2004-03-08
Federal Way, WA
 ·PHONE POWER
 ·wavebroadband
| Low Line Speed Solution Found!
Have been experiencing very low line speed from late afternoons through the evenings for a long time now but seem to have found someone (Eric Johns) at Wave that actually seems to know what he is doing.
The problem has been isolated to their REPEATRS that are out of adjustment...something typically a responsible company would maintain but Wave is too busy buying up other small ISP's to bother with.
Just thought I'd pass it on. |
|
0zero01
join:2000-08-01
Port Orchard, WA | So what your telling me is they have no maintenance department and no one is maintaining the distribution?
I find that hard to believe. |
|
groingo1
join:2004-03-08
Federal Way, WA
·PHONE POWER
·wavebroadband
4 edits | Not at all, what I am saying is the have no maintence program to prevent and monitor equipment, they are set up only to respond to the obvious like downed trees etc.
The thing is if you have low speeds (1/2 and below) late afternoon and evening and it isn't getting resolved then tell them to look into this... and yes they admittedly have been lax with their maintenance...the repeater in my area is over ten years old!
Update: 1:30 this afternoon got a call from the repairman doing the repairs and he has found so far a bad transmitter from the node and a shot repeater...so far...and he agrees, it is very old equipment and poorly maintained which is typical when purchased by an investment group (such as Wave) and not a true ISP or Cable provider, they see only bottom line and not how it got there. |
|
groingo1
join:2004-03-08
Federal Way, WA
·PHONE POWER
·wavebroadband
1 edit | reply to groingo1
Re: Low Line Speed Solution Found....ALMOST!
Well, yet another week has come and gone, the two days that improved have once again dropped to their same dismal levels
late afternoon through the evenings, dropped from 6megs down to 967 KBps and below and now their excuse is "the problem is upstream" and my answer to that is then go to the headwaters and fix it.
I do know what Wave does not want to face and that is the fact that they have a large hodgepodge of old and outdated equipment thaat is simply overloaded and was never designed for the amount of bandwidth they have been selling.
Now with that information (provided by Atlanta Scientific) it means Wave has intentionally been overselling knowing that thier product would not deliver and that my friend is fraud!
So what am I going to do and what should other Wave customers do...re-evaluate and go somewhere else if you can because there are no laws governing Internet in the US at least setting a standard for delivering what you say you will, not like in the UK where ISP's are heavily regulated and required to deliver 97% advertised speed 97% of the time or the ISP can loose their license to operate.
Wave is just another cheap slimeball Internet company that is not worth the time. |
|
tripletaco
TripleTaco
join:2006-12-27
Bremerton, WA
| I just switched from Qwest 1.5MBps to Wavebroadband 6MBps. Can't say I'm too impressed. What you are saying is that there is not much we can do about it. I have called Wave, but they don't seem to be doing much. For a service that should be 4 times faster than my old, it doesn't seem better. Speed checks show it Good to Seattle, but the farther away you check to, it degrades to the point where it is slower than my old 1.5 DSL. |
|
