SilverSurfer
join:2007-08-19
1 edit | Fat Chance
Fearing that Congress or the FCC would pass tougher federal regulation, carriers have been making several "voluntary" changes, including pro-rating ETFs [...] Don't worry, Sprint. Just as soon as enough $$$$$$$$$$$ gets shoveled into the appropriate politicians collective campaigns, you won't have to pay a dime because the Congress will be sure to protect your bottom line just like they did the telcos with retroactive immunity for breaking the law. |
|
Scott Hardy
@cox.net
1 edit | Most of the folks here are correct. If you want something done, try talking to Care and request a Supervisor. If the supervisor won't help you out, inform them that you'll be contacting the executive office and to please notate your account appropriately. Make sure to get their name! Once done, shoot out an email if possible to the executives. You can usually track down an email address after a little searching on Google. If you don't get a response within 5 business days, track down the corporate phone number and ask to speak to the CEO's office. They'll transfer you to a team who takes their calls and will escalate your request. As long as it's reasonable (i.e., you haven't been switching phones every month for the past six months) then they'll accommodate your request. It's a pain, but it gets the job DONE. If all else fails, make sure to join the class action case. |
|
