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Two yrs coming due...What to do? »
« No sound on most outbound calls - Viatalk = no help  
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degauss1

join:2001-07-02
Hillsboro, OR
·ViaTalk
·Verizon FIOS
·Comcast
·Axvoice

reply to VTBrendan
Re: New Network Update

Brendan,
Thanks for the reply.

I don't have the actiontec. I signed up with VZ before they offered that router and they gave me the DI-624.

The only settings that seem to sort of imply SPI/ALG is UPnP and Game mode. I have always run with those off. Again, I have REMOVED THE ROUTER completely from the mix. I do this by changing all the settings on the SPA 2002, release IP on the router, unplug SPA power, unplug WAN from the router, plug WAN into SPA 2002, power the SPA 2002 on and check results. I have same results with or without the router.

I do have an older belkin I can try...I know I could disable SPI on that one.

im_chandave

join:2005-07-28
Cleveland, OH

"Turning off SPI" on the DLink DI series of routers entails enabling Game mode. "Game mode" on that router series just means that any Internet host can send data through the pinhole established by an outbound connection from behind the LAN side of the router.

Also, due to a bug in the firmware, you will notice that your DI-624 will be more stable with UPnP enabled...even if you don't use UPnP to control your Internet Gateway Device (IGD--i.e the DI-624 in UPnP terminology).

The DI-series does not honor source-port preservation. As a result, if your SPA uses UDP port 5060 as a source port for SIP communication, there's a 100% chance that when your SIP packet exits your router, it will use a different (high 63,000 range) port number.

My suggestion:
- Goto your SPA's SIP > NAT Support Parameters and
  - Set "STUN Enable" to "yes"
  - Set "STUN Server" to "stun.vtnoc.net"
  - Set "STUN Test Enable" to "no"
  - Set "NAT Keep Alive Intvl" to 30 seconds
  - Set "Send Resp To Src Port" to "yes"
  - Ignore the "VIA received", "VIA rport", and "VIA Addr" stuff for now.
- Look at SPA' SIP > RTP Parameters and
  - Note the "RTP Port Min" and "RTP Port Max" numbers. This range represents the UDP port forwarding range you might need to setup on your DI-624...might if STUN is not resolving your call issues.
- Goto your Line 1 > NAT Settings and
  - Set "NAT Mapping Enable" to "yes"
  - Set "NAT Keep Alive Enable" to "yes"
- Goto your Line 1 > SIP Settings and
  - Set "SIP Port" to "5060"
  - Set "Restrict Source IP" to "no"
  - Make sure "EXT SIP Port" and "SIP Proxy-Require" are blank
- Take your SPA OUT OF the DMZ zone. Give it a static IP address within your LAN subnet.
- Remove any port forwarding for UDP port 5060 and the UDP ports range found in "RTP Port Min" to "RTP Port Max" inclusive.
- Turn off your SPA.
- Reboot your DI-624.
- After your DI-624 is fully up and running, get to a computer and retrieve the following file using the URL:
http://192.168.0.1/natlist.txt (assuming your DI-624's LAN IP address is 192.168.0.1). This is your NAT mappings on the router.
- Start up your SPA.
- Once the SPA is fully up, check your SPA's INFO > Line 1 Status:
  - Look at the "Mapped SIP Port" and take note of the number. It would probably be in the high 60K range.
  - Look at the "Registration State". Is it registered?
- Get the NATLIST again from your router via http://192.168.0.1/natlist.txt.
  - In the NATLIST.TXT, you should have a line listing your internal IP address of your SPA with port 5060 mapped to the port corresponding to "Mapped SIP Port" from your SPA. For example, if the "Mapped SIP Port" was 63456 and your SPA has the address of 192.168.0.2, you might see the following line in your NATLIST.TXT
If you don't have a line like that in your NATLIST.TXT, then make sure "Game mode" is still enabled on your DI-624.

If at this point everything has been going as I presented above, then try making an outbound call. While making the call, look at your SPA's INFO > Line 1 Status > Call 1 Mapped RTP Port. Grab a copy of the NATLIST.TXT from your DI-624 while the call is in progress. Is there a NATLIST UDP entry whose out_port matches the "Mapped RTP Port"? If not, then I can get back to you about how to enable Syslogging and then interpreting the SIP packet dumps that will appear in the Syslog server.

See ya...

d.c.

degauss1

join:2001-07-02
Hillsboro, OR
·ViaTalk
·Verizon FIOS
·Comcast
·Axvoice


1 edit
WOW! That's a lot of info. I'll give these a try and see if I can use the new network.

**edit

d.c. That worked great.
The devil was in the details. Looks like it's working well for me. Volume on the calls seems louder than they were on sanjose-1a. Got through right away to the toll free numbers. DTMF working well. VM working well.

Many thanks!

im_chandave

join:2005-07-28
Cleveland, OH

I'm glad I could help.

Maybe VTBrendan See Profile can use the above for a CSR script to help people behind the D-Link DI routers. At least then he'll have something different from the "SIP ALG or SPI enabled" question .

See ya...

d.c.
-
Forums » VOIP etc » Voice Over IP - VOIP » ViaTalkTwo yrs coming due...What to do? »
« No sound on most outbound calls - Viatalk = no help  


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